Support day-to-day client relationships across commercial card and accounts payable clients.
Handle inbound client support phone lines, fielding questions and resolving card operations issues independently.
Escalate complex processor issues to the Customer Success Manager with full context and documentation.
We are a fintech startup building a payments stack for commercial card and accounts payable products. We are a small, growing team where you will do real work from day one and have a clear path to grow into a full Customer Success Manager role.
Own the full client experience for commercial card clients, from onboarding to retention, working in a lean environment.
Manage a live phone support queue, fielding questions and resolving card operations issues in real time.
Build the support playbook and present business reviews covering utilization and program optimization.
The company is an early-stage fintech building in the commercial payments space, focusing on commercial card solutions. It is a lean startup with a small team where this is a foundational hire, emphasizing a culture of ownership and ambiguity.
Answer inbound calls to handle sales and service, focusing on customer experience and offering thoughtful advice.
Stay connected with your manager and team through one-on-ones and meetings, ensuring success in a virtual environment.
Solve customer issues quickly, hit performance targets, and live your values with a big hearted, tenacious attitude.
1-800 Contacts is a contact lens retailer focused on making ordering simple and affordable. The company has a legendary, award-winning culture and is owned by KKR, one of the world's largest private equity firms.
Proactively reach out to at-risk customers via calls and emails to prevent churn.
Identify root causes of customer concerns and provide consultative solutions.
Document interactions and track outcomes to support retention goals.
We are an AI-powered business operating system for agencies, entrepreneurs, and SMBs. We have over 2,000 team members across 10+ countries and operate as a global, remote-first organization built for speed and ownership.
Ensure timely and accurate entry and processing of all gift types into the donor database.
Serve as primary contact for donor inquiries via phone and email, providing accurate information.
Support fundraising events and campaigns with logistical coordination and data management.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, offering 24/7 crisis services. With over 25 years of service, the organization operates research, advocacy, education, and peer support programs, staffed by a dedicated team committed to ending suicide among LGBTQ+ youth.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Respond to customer inquiries about hazardous waste disposal, spill response, and SDS interpretation.
Assist with transportation logistics and global incident response in a fast-paced environment.
Deliver exceptional service with empathy, urgency, and professionalism while following protocol.
3E is a mission-driven company dedicated to creating a safer and more sustainable world through regulatory intelligence and AI solutions. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership and a collaborative culture.
Communicate with members via phone and email, providing empathy and care in every interaction.
Listen to members to understand their unique needs and offer tailored solutions.
Collaborate with your team to share knowledge and best practices while accurately documenting interactions.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative financial solutions. With over 3,000 employees in mostly hybrid and work-from-home roles across the United States, we put people first and treat them like humans, not account numbers.
Provide timely, accurate, and responsive information and service to policyholders and agents.
Independently solve problems relating to policies within scope and escalate others as appropriate.
Identify, analyze, and own customer policy needs to ensure high satisfaction and retention.
Liberty Mutual is a global insurance company providing personal lines products to policyholders and agents. They foster an inclusive culture with comprehensive benefits and professional development opportunities.
Lead the enterprise-wide AML/CFT risk assessment program, including periodic and event-driven refresh cycles, methodology updates, and governance reporting.
Oversee AML/CFT risk assessments for new products, partnerships, and business initiatives, partnering with cross-functional teams to identify risks and define controls.
Collaborate with internal audit, compliance, and technology teams to identify control gaps, ensure remediation, and represent the AML/CFT risk function in governance forums.
Pathward is a financial empowerment company focused on creating financial inclusion for all by removing barriers to financial access. It is a hybrid, remote-office company with onsite locations in several US states, valuing diversity and a humble, hungry, smart approach.