Play a pivotal role in driving value and long-term success for our customers by taking a bold, consultative approach throughout the entire customer journey. You will own a book of strategic accounts, acting as a trusted advisor to uncover business goals, optimize platform adoption, and connect product capabilities to measurable ROI. Your focus will be on deep customer understanding, executive partnership, and delivering outcomes that drive retention, expansion, and advocacy.
As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. You’ll guide them through the onboarding process with skill and enthusiasm, ensuring customers are set up for success and excited about unlocking the full potential of TeamSnap applications.
As a Bilingual Patient Engagement Specialist (PES), you will be the first voice of Sprinter Health, introducing our company and our in-home, no cost health services to patients and encouraging them to make an appointment. With compassion and enthusiasm, you will interest patients in a visit from one of our mobile phlebotomists (known as Sprinters).
You will be supporting customers throughout their entire customer journey, from onboarding to training and beyond. As a Support Specialist, you'll possess deep expertise in Traackr software and deliver engaging training sessions and seamless onboarding programs via webinars or online group sessions. You'll be the frontline support for users, playing a pivotal role within Customer Success and Account Management teams.
Assist clients remotely in an effort to solve their future financial challenges, developing a pipeline for business meant to build clientele. Taking advantage of leadership opportunities and roles to help build teams, discovering new programs that can assist our clients with their future concerns. Advocating for our clients with risk management, this role requires no prior experience!
Assist residents with issues related to our property portal, including support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. Responsibilities include responding to resident inquiries, troubleshooting payment issues, and collaborating with internal teams.
Stellic is seeking an exceptional Customer Support Team Lead who combines technical expertise with strategic leadership to elevate our customer support experience. You'll lead a team of Technical Support Analysts while driving process improvements, maintaining key performance metrics, and ensuring customer feedback shapes our product evolution.
Take our highly rated customer support team to the next level! You will be responsible for supporting and mentoring the team by managing schedules, monitoring team performance, and taking the lead on technical issues or client escalations. Help identify and develop the teams’ strengths to set them up for success to excel within the organization. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues.