Remote Customer service Jobs · US

As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed.

You will work closely with Account Managers to support our clients and carriers by managing day-to-day service tasks, processing renewals, and responding to policy-related inquiries. You will play a key role in maintaining client satisfaction and ensuring timely and accurate handling of insurance documents and communications.

We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team who will blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere. Acting as a trusted advisor, you'll guide customers through complex challenges, driving platform adoption, and ensuring they realize maximum value. This role involves building deep partnerships, managing day-to-day interactions, and collaborating cross-functionally to deliver exceptional outcomes.

Enhance customers' overall experience, nurturing the complete customer journey with Magnet, encompassing initial onboarding, identifying and working cross-functionally to overcome adoption barriers to product usage, recovering at-risk accounts, soliciting valuable product feedback and feature requests, and driving positive retention rates. The mission includes ensuring proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.

As the Priority Specialist, you will be on the front lines defending Tithely and its customers from fraud. You will use your detective skills to hone in on details that identify when there is a fraudster attempting to defraud Tithely. You will also work to ensure legitimate customers’ Stripe accounts remain in good standing.

Looking for a Healthcare Customer Success Manager to grow trusted relationships with hospital customers and ensure their long-term success. Responsible for the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. Interfaces with customers and builds relationships across the customer organization.

This is a leadership role on the broader Customer Experience team that ensures our customers across both Enterprise & Mid-market lines of business are able to successfully run Clariti at scale. As a Customer Support Leader at Clariti, you’ll focus on Team Leadership, Operational Management, Performance Monitoring and Customer Satisfaction.

You will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You’ll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time.

In this high-visibility role, you’ll deliver unmatched service and attention to Rad AI's rapidly expanding customer base, helping drive success at the forefront of generative AI-driven healthcare innovation. You will be responsible for building strong relationships with customers, ensuring successful onboarding and implementation, proactively addressing customer needs, and fostering cross-functional collaboration to maximize customer value.

As a Customer Success Manager, you’ll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth’s patient-facing operating system. You bring deep healthcare expertise, technical fluency, and the confidence to lead high-stakes conversations that connect our technology to clinical, operational, and financial impact—ultimately driving retention and expansion of customer partnerships.