As a Member Advocate, you'll answer questions regarding pharmacy benefits, establish and maintain relationships with members, and provide information and solve issues to influence a positive customer experience. You will be the first point of contact and must convey a sense of care and expertise in our services.

As a Tier 2 Senior Support Engineer, you will be a technical expert on Conversica's customer support team with top-tier diagnostic and troubleshooting skills. You'll provide best-in-class support, engage with customers via email, phone, and chat, and collaborate with cross-functional teams to solve problems and improve products.

The role involves helping prospective guests learn about expedition travel, assisting past guests in planning their next adventure, and helping booked guests prepare for their trip. Expedition Specialists provide exceptional service and effectively close sales, reinforcing sales through follow up and communication. This position requires excellent communication and customer service skills in a fast-paced environment.

This is a remote position where you'll handle 80-100 incoming calls daily to book reservations for our brands worldwide. You'll apply sales techniques to convert calls into reservations and provide excellent customer service, while striving to meet and exceed monthly metrics and adhering to a set schedule.

Clinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization, delivering exceptional member experience in all member interactions and throughout all care delivery. They will utilize strong organizational ability and proactively assist in sustainable administrative processes while identifying areas for improvement in operational workflows.

The CSDM will work with the NS program manager to communicate customer needs, seek feedback on service quality, and address customer concerns. The manager will proactively manage operational delivery assurance, maintain high performance levels, and recommend improvements to ensure on time service delivery upgrades.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. Interact with people from all walks of life, resolving high level consumer issues in a fast-paced environment, assisting policy holders, and providing recommendations.

The Telephonic Intake Representative handles inbound calls and ensures a smooth, accurate process for reporting a disability claim. You'll promptly take inbound calls, accurately identify employee eligibility information, and post new claims in the administrative system. The role also involves follow-up, answering questions, and maintaining claim data.

The Access & Patient Support Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services. Oversees daily operations, maintains training goals, creates SOPs, reviews program metrics, and manages team members. The role requires strong communication and problem-solving skills.

Responsible for developing client, broker, and vendor relationships through outstanding and responsive service. Represents Luminare Health products and services, manages reporting, plan operations and problem resolution. Works to retain their assigned book of business and identifying opportunities for growth.