Remote Customer service Jobs · US

As a Pulse Customer Success Manager at AuditBoard you’ll manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale — ensuring product adoption, driving retention, and uncovering growth opportunities — while maximizing efficiency and customer experience. You’ll partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.

Diagnose problems and rapidly execute appropriate solutions to ensure clients' uptime targets are met. As part of the Field Coordination team, you will respond to field technician concerns, develop a deep knowledge of company software and hardware, manage incoming scheduling requests, coordinate with stakeholders, and ensure a world-class customer experience.

An experienced Customer Success Manager is needed to join our fast-growing company in a breakthrough stage where we build our dream team. This remote position is based in the Midwest, U.S. The role is responsible for customer's onboarding experience, adoption, and expansion across a range of relationships.

Seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.

As a Customer Success Manager, you will be responsible for driving post-sale customer health through proactive account management — ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business. Serving as the primary point of contact for our customers, you’ll build strong, trust-based relationships that foster engagement, retention, and growth.

This role manages District and School level accounts, and you will drive successful implementations at scale while also achieving Renaissance’s business outcomes. You will drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, and defining success criteria to help them achieve their goals; build, manage, and leverage key stakeholder relationships to build awareness across the entire district.

We are seeking Patient Service Representatives who are passionate about making a difference in our community. Our Patient Service Representatives provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties, appointment confirmations, cancellations, and reschedules. Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and will assume other duties when assigned.

Support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). Serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. Be an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.

Assist in providing excellent service to clients by responding to requests with timeliness and accuracy, assisting advisors with client meeting prep and follow-up tasks, and processing account opening applications and transfer paperwork. You'll maintain client data in Salesforce, manage workflows, and input data into financial planning software, all while helping improve processes and providing input for position enhancement.

Serve as the primary financial contact for caregivers during onboarding into behavioral health services reviewing and explaining insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner. You will answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries, and collaborate with the Care Coordination and Clinical teams.