Provide customer support by responding to inquiries via email, phone, and chat for reservations and service concerns.
Assist customers with booking, modifying, or canceling reservations while offering accurate information on rentals and policies.
Troubleshoot and resolve customer issues efficiently and collaborate with internal teams to ensure seamless service delivery.
Unlimited Biking provides bike rentals and tours for visitors and tourists. It is a growing company in the travel and hospitality sector offering a flexible remote work environment with opportunities for advancement and employee discounts.
Handle inbound calls in a live queue, assisting victims of fraud with empathy and professionalism.
Navigate multiple computer systems to access customer information and follow documented procedures for consistent call handling.
Collaborate with Tier 2 and Tier 3 support levels in a fast-paced, virtual environment to resolve complex customer concerns.
AdNet/AccountNet, Inc. is a management consulting firm founded in 1990 that specializes in staffing and executive search services. They are an 8(a), WOSB, and WBE-owned company emphasizing unconditional acceptance and belonging in their culture.
Coordinate scheduling requests, appointments, and reservations.
Communicate professionally with clients via email, phone, and online platforms.
Provide general administrative and customer support using digital tools.
Aisles & Abroad provides travel coordination and scheduling services for clients. The company fosters a supportive and collaborative team environment with structured onboarding and remote work flexibility.
Champion HONK's platform-quality story to current and prospective partners, emphasizing how our technology drives efficiency, quality, and superior customer outcomes.
Drive network quality by rigorously monitoring and managing provider performance against key metrics, including dispatch performance and customer experience trends.
Handle a high volume of partner communication across email, phone, and chat to proactively manage provider churn and build strong relationships.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. The company is a remote-first community of diverse individuals, trusted by major insurers and retailers.
Assist with booking and confirming flights, hotels, cruises, and vacation packages
Support clients by answering travel-related questions and providing reservation updates
Maintain organized client records and documentation
Destination Planners is a company that coordinates travel arrangements, confirms reservations, and ensures accurate itinerary details for clients. It provides comprehensive onboarding, step-by-step training, access to booking systems, and a supportive team structure.
Manage the onboarding of members into credit and verification programs by coordinating training and establishing accounts.
Serve as the primary point of contact for credit and verification technology, coordinating with stakeholders and distributing communications.
Monitor customer service level agreements to identify performance deviations and collaborate on corrective actions.
Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries, combining operational excellence with innovative products and technologies to solve market demands. The company manages the Lenders One Cooperative, a national network of over 240 members, and fosters an inclusive culture celebrating diverse voices to drive innovation.
Investigate and resolve complex dispute cases from credit/debit cardholders and online payment systems.
Analyze transaction data to identify fraudulent or legitimate activities and determine appropriate actions.
Communicate trends and best practices on fraud and disputes to peers and leadership while ensuring regulatory compliance.
GOAT Group operates the leading platforms for authentic sneakers, apparel, and accessories through its brands GOAT, Flight Club, Grailed, and alias. This global company has a community of over 60 million members across 170 countries and is backed by notable investors including Foot Locker, Accel, and Andreessen Horowitz.
Schedule patient appointments across clinics based on provider availability, patient needs, and location.
Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
PT Solutions Physical Therapy is a clinician-founded, mission-driven community dedicated to expanding access to life-changing rehabilitation care, including physical therapy, occupational therapy, speech-language pathology, and athletic training. The organization fosters a supportive, forward-thinking culture with clear paths for advancement and has been recognized as a USA Today Top Workplace multiple years in a row, emphasizing a tight-knit community united in its mission.
Act as the vital bridge between customers, internal teams, and homeowner insurance providers to finalize property claims.
Facilitate the release of funds for roofing and exterior property claims and securely collect and process final customer payments.
Ensure all documentation and daily actions adhere to internal policies while maintaining clear interdepartmental communication.
Advocate Construction is a Top 100 Roofing Contractor providing roofing and exterior property services across six states. It is a growing company that values exceptional customer service, team collaboration, and career development for its employees.
Support customers via voice and chat using Amazon Connect with empathy and clear communication.
Resolve customer issues using AWS tools and documented call flows in a fast-paced call center environment.
Communicate professionally, adapt to changing environments, and follow structured workflows accurately.
Encoura empowers students and institutions to create meaningful connections for informed decisions and student success, offering enrollment, research, marketing, and student success solutions for higher education. The company provides the Encourage program, used by millions for college and career planning, reflecting a mission-driven culture.