Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.
Serve as the primary contact for prospective clients and families, guiding them through the admissions process with compassion and professionalism.
Coordinate pre-admission appointments, schedule admissions across multiple levels of care, and manage documentation in CRM and EHR systems.
Maintain conversion rates and census goals by effectively managing objections, assessing readiness for change, and communicating with internal teams.
The Emily Program provides exceptional, individualized care for eating disorders, aiming for a world of peaceful relationships with food and body image. The team is comprised of compassionate professionals from diverse backgrounds who collaborate to deliver evidence-based care across all levels of treatment.
Communicate with customers via phone, email, and chat to navigate policy details and deliver solutions.
Accurately document and resolve customer requests while educating them on digital self-service tools.
Consistently meet or exceed call center performance goals and identify opportunities to improve customer experience.
Protective Life helps protect customers against life's uncertainties by providing insurance and financial products. The company aims to protect the wellbeing of employees and their families with a broad benefits offering, including health, dental, vision, and financial wellness programs.
Provide a high degree of customer service and professionalism when interacting with patients via phone or email.
Assist members with provider searches and navigation of digital programs.
Ensure compliance with HIPAA and regulatory requirements.
Evry Health is a health insurance company on a mission to bring humanity to health insurance, as a division of Globe Life which has over 3,000 corporate employees and 15,000 agents. They strive to ensure members live happier, healthier lives.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Deliver best in class training to customers and ensure efficient implementation.
Leverage various softwares to conduct meaningful onboarding experiences.
Provide critical feedback to internal teams to maximize customer usage.
Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. The company is led by Stanford entrepreneurs, backed by investors such as Kleiner Perkins and DCM, and has a startup culture focused on inclusivity and growth.
Manage client requests and provide timely, results-based customer service.
Act as a liaison between clients and internal teams for project management and resolution.
Track KPIs like satisfaction and retention while supporting cross-functional collaboration.
Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.
Manage onboarding of members into credit and verification programs, coordinating training and resources.
Serve as primary point of contact for credit technology, coordinating with stakeholders and customers.
Monitor service level agreements and collaborate with teams to improve customer experience.
Altisource Portfolio Solutions S.A. is an integrated service provider and marketplace for the real estate and mortgage industries, managing the Lenders One Cooperative network of 240+ members. The company fosters an inclusive culture with diverse voices and is committed to fair hiring and training.
Envision, design, and create prototypes of positive customer interactions using journey maps and ideation.
Research emerging experience trends and collaborate on pre-project vision and value statements.
Lead implementation efforts, document customer interactions, and champion the voice of the customer.
Navitus is a pharmacy benefit manager (PBM) alternative committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and values excellent service.
Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
Strives for first call resolution and rapid response to outages, collaborating with team and customers.
NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.