As a Customer Support Engineer, you’ll be the friendly, knowledgeable face of Prodly for our users, helping troubleshoot technical issues, create resources to make products easier to use, and work closely with Customer Success, Product, and Engineering teams.
The Tech Touch Customer Success Manager (CSM) will lead the design, launch, and execution of a net-new, reactive-only support and monitoring initiative. This role combines scaled customer engagement with strategic account oversight and is ideal for someone who thrives at the intersection of technology, customer experience, and operational excellence. This role is uniquely positioned to shape how we deliver value to customers.
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask, you'll work directly with all users to ensure they can get the most value from the platform. This role provides broad exposure across the organization, it's perfect for strong team players that want to have impact across the company and with customers.
Responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering donors at time of presentation for all donation platforms to meet the current product needs to assure the effective and efficient supply of blood products. This position is considered “essential” during severe weather or emergency operation events.
Provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position requires supplemental hands-on desk-side support when required. You will create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. Support Microsoft Windows environments and resolve Tier 1 hardware and software problems.
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers via chat, phone, and email and serve as a trusted representative. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance. You will be empowered to propose process and product solutions to improve our customer experience.
The Client Success Specialist plays a pivotal role in establishing and nurturing the client experience through direct client interactions, answering and routing client support questions via various channels. This role involves researching and solving complicated client requests, maintaining knowledge of 401(k) and retirement industry rules, and proactively communicating with clients to address their needs.
This position will be responsible for maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding all of HealthEquity's spending account products. You'll proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Candidates must reside in specific states to be considered for this remote role.
Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company. You will use your expertise to ensure our customers receive the best possible support across all touchpoints.
Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, possess a keen eye for detail, and have a strong appetite for learning and solution finding. Acting as the primary conduit between our customers and Lawmatics, your efforts will foster loyalty and satisfaction, helping customers with client intake, CRM, and marketing automation needs.