We are looking for a top Customer Success Manager to join our Enterprise team in a five month contract position and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.
We’re hiring a Senior Client Success Manager — a hands-on leader who will transform our client’s CS foundation into a repeatable engine for retention and expansion. You’ll own onboarding and renewals, proactively build processes, and implement systems that prevent churn and unlock new revenue. This role is focused on proactive success.
The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle, ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement.
As a Customer Success Associate, you will be your partner community's internal advocate, helping ensure an excellent Forerunner experience, and gathering feedback on ways that Forerunner can increase our value. You will become a trusted advisor to partner communities, deeply understand their workflows and needs, ensuring they derive maximum value from their investment in Forerunner, leading to project success, retention, and renewal.
As a Customer Success Manager, you will be co-managing a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will also support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.
This role focuses on delivering an exceptional customer experience by leading clients through the full customer journey—from onboarding and training to long-term relationship management and expansion. You will serve as the main point of contact for your assigned accounts, coordinating training sessions, running quarterly business reviews, identifying opportunities to expand platform usage, and offering prompt and ongoing support as clients grow with our software.
The Metro Service Manager ensures our high standards of client care by providing exceptional, proactive support for our clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience, taking ownership of ongoing client operations and issue resolution.
This is a full-time remote role requiring availability during 9:00 AM - 5:00 PM Eastern Time (Monday to Friday). The successful candidate will own and drive the family growth function, contacting prospective families to explain the benefits of the program and guiding them through the qualification process with empathy and tenacity. This role involves managing the family pipeline, exceeding growth goals, and refining expansion processes.
As a Mid-Market Customer Success Manager, you will be the primary point of contact for Mid-Market accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with the product team to shape the product roadmap based on customer feedback.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.