The Collections team are the financial health heroes at the core of Monzo, identifying and supporting customers who may be struggling with debt, offering them compassion and options to help. This role involves investigating problems and helping customers, building knowledge of the debt industry and regulatory requirements. Back Office Advisors support other domains and communicate with third-party debt organizations.
Accounts are completed in a timely manner supporting patient satisfaction and allowing referral and authorization activities. Verification of eligibility and benefits via RTE in UChart, online insurance websites, or telephone. Add/edit insurance information in UChart. The representative assists patients, primary care, and specialty care practices within the UHealth system.
Provide outstanding service to our customers by using your problem-solving and people skills to address their questions through phone, email & live chat. As a Customer Service Representative, you will be responsible for handling customer concerns, providing support about Minted products and promotions, processing orders, and documenting customer interactions in our CRM. Identify opportunities for improving the customer experience and share those with Customer Service leadership.
As the Sr. Operations Client Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness. Accountable for E2E timely and accurate resolution of operational client requests and issues.
Educate customers on the MyCase & LawPay platforms by developing curriculum & content to turn them into confident users and reduce their time to value and provide best practices, resources, and expert advice on how to successfully use the platforms & effectively run their practice.
As a Technical Customer Support Specialist, you will be the go-to problem solver for SalesRabbit clients, resolving phone, email, and chat support tickets. You will report bugs and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action, helping clients succeed in field sales.
As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. In this role you will handle all customer service needs and support for our European customers, take ownership of individual customer queries, and manage the order fulfilment process. You will also listen and respond to customer needs and concerns and resolve customer queries and update system accounts.
As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Responsibilities include triaging messages, drafting updates, maintaining visibility, hosting stand-ups, coordinating feedback, creating SOPs, training hires, building dashboards, and leading post-mortems.
As a tech-savvy Customer Success Manager, you will own relationships with about 200 customers, onboarding new enterprise accounts, understanding their needs, and helping them succeed using our products. You'll identify expansion opportunities, gather feedback, and share insights across the organization, collaborating with Product, Sales, Support, and Business Development teams. This is a full time remote position.
The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.