We are looking for a friendly, detail-oriented Customer Service Representative to assist clients with their cruise travel needs. This work-from-home position is ideal for someone who enjoys helping others, is passionate about travel, and thrives in a remote support role. You will be the go-to contact for clients needing assistance with cruise bookings, questions, and trip details.
As a Customer Support Representative at Pirate Ship, you'll teach customers how to best use our platform to save money. You'll be working collaboratively on a flexible schedule and answering customer inquiries via rapid-fire live chat; friendliness and empathy will be crucial. Embrace change in a remote environment, connecting with crewmates daily via chat, voice, and video. Share your expertise to enhance the company culture and make our competitors walk the plank.
As the eyes and ears for our team, you'll field customer inquiries and find innovative ways to respond in a collaborative environment. You will interact with diverse individuals daily. As you grow, you'll discover unlimited potential. Your responsibilities include using decision-making skills to resolve issues and address consumer concerns while following company guidelines, resolving complex consumer issues, assisting with billing questions, and providing policy change support.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. This position will be based in the Bristol, TN area. Hires must reside within a 50-mile radius of Bristol, TN.
This role involves high-volume outbound calls to engage members and promote the benefits of health evaluations. The coordinator will communicate clearly, answer questions, and professionally navigate objections. Sales experience preferred due to persuasive communication and appointment scheduling responsibilities.
As a Customer Support Operator, you will play a crucial role in supporting customer inquiries. You will answer customer inquiries via live chats and emails, providing accurate information about the products and resolving cases in a timely manner. Achieve quality and productivity targets set by the manager and perform other tasks assigned by the manager.
Serve as a vital bridge between patients, clinicians, and internal teams in a fast-paced, digital-first environment. Manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. Requires agility, empathy, and technical fluency, demonstrating sound judgment and professionalism when addressing patient feedback, complaints, or grievances.
This role is ideal for someone who thrives on helping customers succeed, enjoys solving problems, and can quickly learn the ins and outs of a software product’s UI. You’re equally comfortable handling technical troubleshooting and providing clear, empathetic communication. Exceptional customer experiences and turning feedback into actionable insights is key.
As a Customer Service Representative, you will field customer inquiries and find innovative ways to respond. You will connect with customers via phone/email/chat/social media to resolve their questions or concerns and de-escalate any issues. The role requires strong communication, listening, and problem-solving skills.
Make outbound calls to patients, members, and customers to schedule appointments for preventative health screenings and assess for high-risk or other healthcare appointments. Help patients make decisions that will enhance their healthcare experience, make welcome calls, and assist members and patients with benefits and insurance information.