Remote Customer service Jobs • SQL

Successfully foster client relationships to establish long-term partnerships and product utilization. Provide exceptional customer service to help resolve inquiries and/or concerns. Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.

Partner with the C-suite and finance leaders, building trusted relationships that drive business and financial outcomes. Owning an end-to-end book of 40+ customers, leading onboarding, enablement, frontline support, and account management to ensure smooth adoption and measurable impact. Partner with product and sales to refine our pre- and post-sales experience and deliver a cohesive customer journey.

This position is for a passionate engineer with customer facing experience and expertise in Twilio’s Segment or Engage products, and who has a desire to support our largest and most strategic customers. This individual also loves helping people and solving problems. Most customer interactions happen within Zendesk, with a few phone calls, virtual in-person meetings, and Slack chats sprinkled in.

As a T1 Support Agent, you will be an integral part of the PartnerStack Customer Success team responsible for assisting customers and their partners in navigating and utilizing PartnerStack to grow their business. You will work in a shared queue providing resolutions and information to end users, investigate and report bugs, and help improve support through quarterly projects. You are resourceful, independent, and have strong communication and customer support skills.

You're the frontline hero, the voice of InfinitePay, tackling customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. Engage with customers through chats, emails, and calls, offering stellar support and solutions.

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask, you'll work directly with all users to ensure they can get the most value from the platform. This role provides broad exposure across the organization, it's perfect for strong team players that want to have impact across the company and with customers.

The Customer Care Engineer plays a critical role in ensuring the stability and success of 1upHealth customers in production. This customer-facing role is responsible for triaging and resolving complex technical issues, monitoring data workflows, and collaborating with internal Product Development and Engineering teams to drive timely resolutions.