As a Customer Success Manager on our growing Customer Success team, you'll ensure OfferFit customers are highly successful with the product by collaborating with internal and external teams to drive renewals, upsells, and expansions while overseeing design and execution of OfferFit use cases. You will conduct analysis of results and build presentations to communicate customers insights and showcase OfferFit’s value proposition.

As a Client Solutions Specialist, contribute to helping clients sell more tickets, streamline operations, drive revenue, and improve the guest experience. You'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles and troubleshoot complex technical client service issues.

Serve as the primary point of contact for customers within the Customer Care group, handling issues related to security risk and financial reviews to boost customer retention. Requires 3+ years of experience in merchant services or credit card processing and experience in financial services, payments, or the retail/merchant industry is a must.

You will be a key partner to our Support team, providing technical guidance and ensuring an exceptional customer experience. You’ll develop expertise in our product and the Shopify ecosystem, enabling you to troubleshoot complex customer requests, collaborate with Engineering on issue resolution, and enhance our support tool suite.

As a Technical Support Partner, you will be a crucial link between Qventus and its customers, as well as internal product and delivery teams, delivering technical features and functions after go-live. You'll provide technical project leadership; collaborate with client teams to comprehend needs; and sustain user buy-in.

The Customer Success Engineering role requires strong organizational skills and an ability to multitask, working directly with users to ensure they get the most value from the platform. The role involves answering questions, understanding API documentation, SaaS tools, and customer data building blocks, and collaborating with various teams across the organization.

Act as the primary technical point of contact for hardware and software support cases, troubleshooting and resolving escalated issues by analyzing system logs, error codes, and customer-reported incidents. The role requires experience with SaaS solutions and a foundational knowledge of SQL, APIs, and error logging.

You're the frontline hero, the voice of InfinitePay, tackling customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs; engage with customers through chats, emails, and calls, offering stellar support and solutions; dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.

As the Principal Support Analyst you'll be a customer operations expert responsible for resolution of escalated, complex and high-profile customer incidents, providing expert level tactical consultative support, and serving as the expert coach and mentor in at least one Core application module/area.

Become part of an iconic brand by owning and administering Customer Support platforms, designing and implementing workflows, training AI systems, monitoring performance, and collaborating with teams at Scout Motors and partner SaaS companies to improve integrations and advise leadership on innovations.