Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.
Respond quickly to customer requests via phone, email, or videoconference, providing invoice clarification and guidance on MYLE billing and payment platforms.
Understand and identify the source of customer problems and propose adapted solutions, collaborating with team members to resolve tickets.
Escalate tickets according to complexity and ensure high customer satisfaction.
MEDFAR Clinical Solutions revolutionizes healthcare with the MYLE Integrated Care platform, the first web-based EMR in Quebec. Trusted by 15,000 healthcare professionals daily, the company impacts over 20 million patients and was recognized on Deloitte's Fast50 and Fast500 lists, with a culture focused on transparency, collaboration, and innovation.
Own marketing reporting, measurement, and operational intelligence to enable data-driven decisions.
Partner with cross-functional teams to standardize processes and implement AI-enabled insights.
Optimize lead routing, GTM cadences, and sales development operations for pipeline growth.
Cordance accelerates growth of B2B SaaS companies through acquisition and strategic guidance. They are experienced operators with a passion for software, partnering with founders to scale businesses.
Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.
Create, review, and process Marketplace quotes ensuring pricing and contractual accuracy.
Process and resolve day-to-day requests from the Shared Services queue in a timely manner.
Support cross-functional collaboration with Marketplace Strategy, Sales, Finance, Legal, and Customer Success teams.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through its platform serving over 30,000 organizations. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, they offer flexibility and growth opportunities.
Own and actively manage a portfolio of pending life insurance applications, diagnosing root causes and driving resolution.
Investigate complex cases independently, collaborating with underwriting, carriers, and agents to unblock issues.
Analyze trends across pending cases, build reports, and recommend process improvements to reduce systemic blockers.
Ethos is a leading life insurance technology company democratizing access to life insurance and empowering agents. With a robust three-sided platform, it employs a team focused on transforming the life insurance experience for consumers, agents, and carriers.
Enter, update, and maintain customer information in company systems
Contact customers via phone or email to respond to inquiries and resolve routine questions
Maintain accurate records of customer interactions and work on assigned projects
CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.
Own the ongoing relationship with an assigned portfolio of Strategic and Scale accounts, being the primary point of contact.
Monitor usage, sentiment, and health signals, keeping CRM data current and flagging risks and opportunities early.
Develop commercial awareness and escalate churn risks or expansion potential to the relevant Account Executive or Head of Customer Success.
Sedna builds an AI-powered platform to make global trade more efficient, transparent, and sustainable. They are a growing company focused on transforming global trade with a collaborative and innovative culture.
Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.
Serve as the first point of contact, resolving member needs with warmth and professionalism in a single interaction.
Guide members through enrollment, eligibility, device setup, and scheduling with genuine care.
Maintain compliance, record interactions accurately, and provide operational support across multiple platforms.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. The team is passionate, united by a shared purpose, and has raised over $100 million, named a Newsweek Top Most Loved Workplace.