Remote Customer service Jobs · Salesforce

You will be a bilingual (Spanish–English), proactive, and detail-driven Customer Service Representative (B2B) supporting institutional and wholesale clients across Mexico and Latin America; you'll manage daily order operations, client communication, and service excellence for sports clubs, schools, and corporate partners. This role requires a hands-on professional who can coordinate with production and logistics, resolve issues quickly, and maintain strong, long-term relationships.

As a Pooled Customer Success Manager at Everway, you will primarily engage in programming, focusing on scalable, high-impact activities designed to support a broad portfolio of educational customers. In this role, you’ll deliver value to customers through cohorted webinars, timely interventions based on usage data, and resources that empower them to achieve success independently. You will manage a few high-touch customer relationships, centering on delivering just-in-time support and fostering success at scale.

Manage the lifecycle of escalations, acting as the single point of contact for customers and internal stakeholders, and be responsible for communication through escalation closure. Build strong working relationships with stakeholders across Customer Success, Engineering, Product, and Sales. Develop key post-escalation processes, monitor escalation KPIs, and manage review meetings with senior executives.

Lead the day-to-day functions and performance of a team of Customer Success Managers (CSMs) to ensure each team member achieves KPIs and goals for their named portfolios. Build scalable processes and develops customer journeys that foster adoption, satisfaction, retention and contributes to Net ARR. Monitor and own key metrics, including churn, renewal rates, and customer health scores.

As a Client Success Associate, you will be responsible for leading and managing a small SBM portfolio of clients with varying Transcarent solutions and levels of complexity, supporting client relationships and ensuring a seamless experience across Transcarent solutions and drive retention and expanding relationships. This role requires strong strategic thinking, problem-solving abilities, and excellent communication skills to support both client growth and business success.

Lead a team of Strategic Customer Success Managers that manage Axon’s largest customers and be a key strategic leader within the Customer Success organization. Identify opportunities that will increase the business and financial impact of your team, and work cross-functionally to develop and execute new programs that carry out that vision.

As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets.

As a SMB Customer Success Manager, you will be a vital member of Newsela’s Customer Success organization to ensure schools and districts success and continued adoption of our industry-leading platform. You’ll monitor the health of your portfolio, and will work closely with internal teams to ensure clients are getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela.

Interact with clients as the point of contact, maintaining relationships and ensuring needs are met, following up on documents, and collaborating with stakeholders to facilitate a successful client journey from sales to account management, documenting all communication in Salesforce.

As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across the Commercial and Scale segments, balancing people leadership, strategic direction, and hands-on customer impact. You will lead, coach, and develop a high-performing CS team, owning team quota performance, customer retention, and expansion goals, and act as a player-coach managing priority accounts and joining key customer conversations.