The Technical Service Lead will build and scale Mendaera's remote technical and clinical support for a robotic medical device platform. This role delivers exceptional world-class remote support to healthcare providers and internal field teams, innovating and scaling support delivery through cutting-edge technologies to improve customer outcomes.
Play a key role in supporting the company’s clinical testing operations by ensuring a seamless experience for both patients and oncology offices. Manage the intake, coordination and follow up of test orders and communicating with patients, physician’s offices and pathology labs. Collaborate closely with key stakeholders including laboratory operations, clinical staff, patient billing and commercial functions.
In this role, you'll oversee the entire post-sale customer journey, from onboarding to renewals, acting as a mentor, strategist, and product expert; your focus involves working closely with Sales, Product, and Enablement to grasp customer goals, create success plans, and ensure customers consistently gain value from Orum.
The Customer Success Manager (CSM) plays a key role in helping us accomplish our mission by fostering strong partnerships with our clients, ensuring they achieve their goals while deriving maximum value from our solutions. The CSM guides clients through our products and services, proactively addresses their needs, and drives high levels of satisfaction, retention, and account growth.
The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes using a self-serving digital-first approach. You will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, and working cross-functionally.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation. Apply sound judgment and critical thinking to troubleshoot issues. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Operate with urgency, ownership, and the mindset of a future leader, thriving in fast-paced, cross-functional environments.
We’re looking for a Customer Enablement Lead to design and deliver programs that help our SMB and Mid-Market customers get maximum value from Superside’s services. You’ll turn insights into action, build frameworks and tools, and launch initiatives that improve onboarding, adoption, and retention at scale. This role is perfect for someone who thrives in a fast-paced environment, works well with ambiguity, and knows how to create simple, scalable solutions from complex problems.
As a Client Success Associate, you will support a high volume of employers in the SMB segment, assisting with implementation, enrollment strategies, value demonstration, and reporting. This role involves managing SMB accounts, developing product knowledge, standardizing team playbooks, and utilizing Salesforce for communication and resolution workflows.
You’ll join our team in our Field Services vertical — the team that provides support and expertise to field service professionals across the world. As a Product Support Specialist, you’ll focus on handling customer inquiries related to our software product(s) via chat, phone and email while building upon your in-depth knowledge of client needs to identify opportunities to enhance the overall Field Services’ customer experience.