Remote Customer service Jobs • Salesforce

Manage the customer life cycle for our largest customers and be responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of our customers to our internal teams. Maintain impeccable records in our Customer Success software and actively engage with customers to assess their priorities.

Manage a portfolio of accounts and lead both adoption and renewal activities to ensure long-term success. Work collaboratively with internal teams to understand customer needs, identify growth opportunities, and proactively manage risk. Be accountable for securing renewals, supporting adoption strategies, and serving as a point of escalation when necessary.

The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns.

As a Customer Support Engineer, you’ll be the friendly, knowledgeable face of Prodly for our users, helping troubleshoot technical issues, create resources to make products easier to use, and work closely with Customer Success, Product, and Engineering teams.

The Tech Touch Customer Success Manager (CSM) will lead the design, launch, and execution of a net-new, reactive-only support and monitoring initiative. This role combines scaled customer engagement with strategic account oversight and is ideal for someone who thrives at the intersection of technology, customer experience, and operational excellence. This role is uniquely positioned to shape how we deliver value to customers.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company. You will use your expertise to ensure our customers receive the best possible support across all touchpoints.

As a Client Support Specialist at Trustly, you'll be a brand ambassador and customer champion, supporting customers via email, chat, and phone, troubleshooting complex issues, and educating them on Trustly products. You will own customer issues end-to-end, engaging others to ensure timely resolution and answering questions related to APIs, UI, transaction inquiries, payment status, and collections.

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This is a remote role in the Philippines.

Looking for a Revenue Enablement professional to accelerate revenue growth and customer retention. The role ensures customer-facing team members have the knowledge, tools, and skills to communicate Owner's value. This involves designing curriculum and learning experiences, collaborating with the Enablement team, Revenue Leadership, and Customer Success & Support Leadership to maintain high-impact content.