The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members performing high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts.

Define and execute the strategy for our customer support function. This leader will be responsible for evolving our support operations, implementing best-in-class tools and processes, and ensuring we deliver exceptional customer experiences at scale. This leader will cultivate a customer first mindset.

The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.

Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle focusing on product adoption and churn mitigation. Generate brand ambassadors and uncover expansion opportunities to drive growth while influencing the customer journey through feedback to cross-functional teams. Success will be measured by revenue retention and customer engagement.

Manage the day-to-day interactions and processes in our Level 1 Technical Support team by being a mentor for your team members, providing insight into daily responsibilities, handling customer escalations, and overseeing your team. Your goal is to empower your team to produce fast, consistent, world-class technical support and be present for the needs of the team.

As a Customer Success Manager, you will take ownership of relationships with our strategic customers and program in a consultative and data-driven fashion. You will run programs and own the customer relationship at strategic goal alignment during implementation and moving through every part of the customer lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists.

The remote Customer Care Specialist delivers world-class customer service by efficiently processing service orders and handling complex billing requests. This role builds and maintains strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to inquiries, resolve complaints, and provide detailed information.

Respond to customer inquiries via phone, email, or chat to provide technical assistance and support for Granicus applications. Resolve customer inquiries by utilizing troubleshooting techniques and providing guidance and instruction on application usage. Document and track customer interactions and resolutions in a ticketing system.

Our Customer Content Services team consists of supportive and goal-driven professionals. In this role, editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Editors are the primary point of contact for our clients throughout the distribution process. PR Newswire supports editors through career progression and personal growth opportunities.

Provide top-tier service by delivering fast, accurate, and effective solutions to Billing customers, resolving technical issues regarding billing and claims processing, guiding customers on best practices for revenue cycle management, and ensuring compliance with HIPAA regulations.