Deliver value to paying customers through effective onboarding, while being the voice of the customer internally. This means owning the onboarding of fast-growing companies from end to end, and delivering effective, speedy and thoughtful customer projects. Comfortably juggle ~35 live customers and 100% of your onboardings complete in <45 days.
Serve as a liaison between our Sales Support team and other cross-functional departments, assisting our Outside Sales Representatives and our customers in multiple capacities. Successful candidates will have extensive administrative experience, a talent for multitasking in a fast-paced environment and the ability to excel in a supporting role. Sales experience is not required.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
Lead relationships with key customer stakeholders and develop governance models for large enterprise accounts. Create customized success plans and partner with Sales to contribute to account plans and support customer success initiatives. Handle light commercial responsibilities, assist in identifying Upsell and Next-Sell opportunities, and lead cross-functional teams to optimize customer success and business outcomes.
Focused on providing support for clients who are considering cancelling their service with National Debt Relief, this position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients. The team drives retention and service by exemplifying core values to ensure clients receive the best possible experience. The position involves retaining clients seeking to cancel via calls, email, and online sources.
As a Customer Success Manager, you will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges. The Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer.
This position has front-line interaction with customers, including answering phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. The position is responsible for projecting a professional company image through phone interaction.
Respond to and resolve product, service and order inquiries and problems via email, chat and phone; process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff; provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, and understand the status of their order.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. You will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
Roadie is seeking a Customer Support Specialist to serve as the first point of contact for the Roadie community. In this role, you'll use your excellent communication and problem-solving skills to provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. You will address customer concerns with active listening skills, proactively monitor deliveries, and collaborate with various Roadie departments.