Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Serve as the technical and operational bridge for client implementations of LeaseQuery and FinQuery Contract Management (FCM).
Consult with CFOs, controllers, and accounting staff to guide best practices in lease accounting and contract management.
Perform customer training, reconcile account balances, and ensure accurate data entry across product suites.
FinQuery provides an AI-enabled platform for contract-driven accounting, helping finance teams manage leases, prepaids, and accruals. They serve over 8,500 customers globally and have been recognized as one of the fastest-growing private companies for five consecutive years.
Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Provide advanced customer support for options and margin trading, empowering customers as traders.
Collaborate with cross-functional teams to improve customer experience metrics and product functionality.
Handle escalated issues, contribute to knowledge bases, and work overnight shifts after a 9-week in-office onboarding.
Robinhood is a financial services company on a mission to democratize finance for all, using technology to build the future of finance. The company is a high-performing, fast-moving team with ethics at the center, offering challenging work and best-in-class benefits.
Serve as the primary customer contact for products and services throughout onboarding, project delivery, and ongoing support.
Manage an assigned book of business through regular checkpoints, resolving issues and escalating complex matters as needed.
Coordinate onboarding projects, train customers on platform workflows, and gather feedback to inform internal teams.
This partner company specializes in managed services and technology solutions for Capital Markets clients. The work environment is fast-paced and collaborative, with a focus on customer success and cross-functional teamwork.
Research and remediate invoicing discrepancies between Omnidian and field service partners using Salesforce and partner invoice data.
Analyze invoice discrepancy logs to identify patterns and propose solutions to prevent future issues.
Collaborate with cross-functional teams to determine valid discrepancies and update systems accordingly.
Omnidian is a fast-growing Series C tech-enabled service company that revolutionizes performance assurance for distributed solar and energy storage, building a sustainable future through innovative technology and customer experience. They are a certified B Corp headquartered in Seattle, WA with a passionate, mission-driven team that values collaboration and mutual respect.
Serves as the primary point of contact for members and providers, managing inbound and outbound calls and emails with professionalism.
Researches and resolves inquiries on benefits, eligibility, claims, and billing to ensure first-contact resolution and meet department metrics.
Supports escalation intake, collaborates with internal teams, and assists members with portal navigation to promote digital self-sufficiency.
Evry Health is on a mission to bring humanity to health insurance with high-technology health plans. It is the major medical division of Globe Life, which has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Provide entry-level coordination and administrative support for the Voice of the Client program, including survey administration and reporting.
Monitor client feedback mailbox, respond to routine requests, and support system data entry in Qualtrics, Salesforce, and SharePoint.
Prepare routine reports, dashboard exports, and presentation materials using approved templates and processes.
AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. It is a Fortune 500 firm with over 50,000 professionals and revenue of $16.1 billion in fiscal year 2025, fostering a collaborative and growth-oriented culture.
Provide timely and effective customer support across phone, email, chat, and social media.
Investigate and resolve product issues, including recalls, warranty, and returns.
Maintain accurate records and collaborate with the team to ensure high service standards.
Chefman designs and sells kitchen appliances and smart cooking products. The company fosters a collaborative team culture and is committed to high customer service standards.