Perform detailed adoption analysis and engage customers in joint planning to increase product utilization.
Lead value realization activities such as stakeholder alignment and roadmap reviews to ensure the Conga solution is iterated and improved.
Drive customer advocacy by ensuring technical issues are resolved efficiently through collaboration with internal partners.
Conga lines up commercial operations so companies can run as connected, smarter businesses by unifying the people and processes that drive commerce. It is a community-focused company with over 10,000 worldwide customers, grounded in the Conga Way framework, which reflects its values and drives hiring, decision-making, and recognition programs.
Drive the end-to-end customer onboarding and adoption phase to ensure value realization aligns with pre-defined success criteria.
Act as the day-to-day point of contact, managing issue resolutions and gathering customer feedback through surveys and testimonials.
Support expansion and renewal activities by identifying upsell opportunities and coordinating with sales teams on renewals and paperwork.
Doxim delivers critical communications with accuracy, security, and speed through innovative technology and omnichannel solutions for over 1,500 customers. It operates with a commitment to excellence and nurtures talent from within, offering a flexible work environment across North America, South Africa, and Europe.
Engage with customers to ensure satisfaction, understand their needs, and identify opportunities for account growth.
Lead the renewal process including contract negotiations to ensure a high retention rate and implement strategies to increase customer investment.
Conduct regular account reviews, maintain accurate records of interactions, and leverage tech-touch and personal-touch outreach to proactively ensure customer health.
Seamless.AI provides the world's first real-time B2B search engine to help sales teams maximize revenue. It is a fast-growing Ohio-based company recognized as a top tech startup and best place to work, fostering a diverse and inclusive workplace culture.