Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
Develop strategic account plans and build strong customer relationships to ensure success.
Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.
Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.
Provide world-class client support by answering calls and help tickets from camp directors, staff, and parents with empathy and ownership.
Develop deep knowledge of the Campminder platform through a comprehensive 3-week training and continuously learn about new features.
Maintain accurate records and identify product or procedural improvements to enhance the client experience.
Campminder builds software for summer camps, helping them manage their operations and create meaningful experiences for kids. With a stable, profitable business and a values-led culture, it has been named one of Outside Magazine's Best Places to Work for 7 consecutive years.
Manage patient refund and credit workflows, ensuring accurate processing in compliance with policies.
Serve as the primary contact for refund resolution and Salesforce case management.
Reconcile patient accounts, investigate discrepancies, and coordinate with insurance companies as needed.
Privia Health is a technology-driven national physician enablement company that optimizes physician practices and improves patient experiences. The company is led by top industry talent and offers a collaborative culture focused on reducing healthcare costs and improving outcomes.
Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
Leverage usage data and automation to proactively identify risk and expansion opportunities.
Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.
Provide technical support and troubleshooting for brokerage customers using the Back Office product via email, phone, and chat.
Monitor and manage your own case workload and backlog, prioritizing and triaging as needed.
Work with peers to troubleshoot and resolve issues and share product knowledge.
Lone Wolf Technologies simplifies real estate transactions by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. They are committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.
You manage a fixed customer base of car dealerships and are their first point of contact for AlphaController.
You advise customers on process design from vehicle purchase to sale.
You recognize where customers are not fully utilizing the product and make concrete suggestions.
Alpha Online develops process management software for the professional used car trade in Germany. They have been part of CarOnSale since 2024, focusing on AI-driven B2B used car trading.
Own HubSpot platform configuration, automation, data governance, and integration with Salesforce.
Design and maintain reporting dashboards for funnel health, campaign performance, and pipeline contribution.
Partner with cross-functional teams to translate business needs into system logic and scalable workflows.
Morning Consult is a global decision intelligence company that pairs proprietary high-frequency data with applied AI to help leaders make smarter decisions. The company has multiple office locations and fosters an inclusive culture with hybrid work options.
Coordinate consulting project logistics, maintain project plans, timelines, and deliverables.
Support client-facing administrative processes including reporting, invoicing, and documentation.
Conduct research, analyze data, and contribute to client deliverables such as presentations and reports.
Our partner is a consulting organization that supports mission-driven organizations through high-quality consulting engagements and operational coordination. The company operates in a distributed, collaborative environment focused on strengthening nonprofit organizations and advancing community well-being.
Manage high-sentiment escalations and act as the primary point of contact for customers until resolution.
Investigate and respond to regulatory complaints from Attorneys General and other agencies, coordinating with Legal.
Troubleshoot solar system issues, coordinate with field partners, and ensure system recovery.
Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for solar and energy storage. They are a certified B Corp with a passionate, mission-driven team that values collaboration and mutual respect.
Lead customer success strategies for Acute and Payer segments, driving retention and growth.
Build and manage a high-performing team of ~25, fostering executive relationships.
Partner cross-functionally to optimize customer outcomes and revenue.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.