Remote Customer service Jobs · Slack

• Serve as the first point of contact for customers via Slack shared channels and email, with a 15-minute response standard.
• Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries, triaging and escalating to internal teams with full context.
• Log all interactions in Pylon, identify recurring issues, and contribute to the internal knowledge base.

Oneleet is a security and compliance platform helping companies build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. With a recent $33 million Series A and decades of industry experience, the team is fast-growing, opinionated, and focused on reshaping a broken industry.

• Monitor Slack ticket channels and respond to employee inquiries about Navan and Ramp.
• Troubleshoot booking changes, expense submissions, receipt/memo requirements, card declines, reimbursements, and policy questions.
• Escalate bugs or policy exceptions and track recurring questions to keep the queue clear.

Helpware is a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners.

• Handle inbound customer inquiries and provide timely assistance via Crisp, email, and Discord.
• Monitor and moderate community channels including Facebook, Instagram, Discord, Reddit, and Telegram.
• Troubleshoot product questions, handle Stripe billing disputes, and escalate complex issues to engineering teams.

VidRush is an AI-native video production platform that replaces an entire video team with coordinated AI agents. We are a growing team building a new way to create video, with strong traction from serious creators and media teams.