If you’re passionate about solving customer issues and providing high-quality support, this is the role for you! You will be responsible for providing technical support for individuals, teams, and companies using Tailscale, proactively solving friction through partnering with our Sales, Product, and Engineering teams.

As a Technical Support Specialist, you'll provide account and technical support to NerdWallet’s rapidly growing membership base. As part of the User Operations team, you will be a key part of ensuring an excellent member experience. This role will consist primarily of responding to member requests across multiple platforms, using a variety of tools to surface technical issues.

Communicating efficiently and effectively with our customers, owning customer communications from initial contact until resolution. Becoming an encyclopedia of knowledge. Working with Product teams to identify issues and offer informed opinions. Continuously identify Help Center content gaps and record knowledge

As a Customer Success Manager, Enterprise, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.

You will be on the front lines supporting Persona’s customers at each stage of their engagement and making sure they have a world-class customer experience. Your day-to-day will include onboarding new customers, triaging and resolving customer issues, answering complex product-related questions, making product recommendations, troubleshooting, escalating technical issues, directing customers to relevant documentation, contributing to documentation, and implementing processes to improve efficiency of support.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company.

In this role, you will provide exceptional support for the Dropbox ecosystem, using tools like Slack, Jira, Zendesk, and Zoom. You will deliver technical support for Dropbox products, achieve expert knowledge, meet KPI targets, and provide solutions to customers. Communicate issues internally, document recurring problems, and maintain confidentiality.

Manage relationships with a diverse customer base, ensuring their success and satisfaction with our platform and services. The Customer Success Manager will proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels by addressing and managing customers' health cases.

Your main responsibility will involve assisting customers from F1000 companies and R1 Universities via email and inbound phone calls while collaborating with internal teams to tackle identified bugs; demonstrate technical proficiency and ownership of end-to-end customer issues. You'll support customers, troubleshoot, reproduce, and escalate product-related bugs, working closely with Engineering and QA.

The Senior Manager of Mid-Market Customer Success will lead a dynamic team of Customer Success Managers (CSMs) dedicated to helping our mid-market customers achieve their goals, shaping a key segment of Jasper’s customer base and driving adoption, growth, and retention.