Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.
Handle a high volume of partner inquiries via email, live chat, and phone support, resolving technical, account, billing, and product questions.
Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy.
Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams.
StreetEasy is a real estate platform that helps people buy, sell, finance, and rent homes. As part of Zillow Group, it is one of the most-visited real estate platforms in the U.S., with a culture focused on innovation and inclusion.
Provide technical support via messaging for LivePerson's Conversational Cloud platform.
Troubleshoot complex issues using Developer Tools, ElasticSearch, and API requests.
Collaborate with global customers to maintain high satisfaction and improve product usability.
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for brands like HSBC and Chipotle. They foster an inclusive workplace culture that encourages collaboration, innovation, and continuous growth.
Provide high-quality technical assistance to customers via email and other support channels, troubleshooting issues and resolving inquiries.
Investigate and reproduce reported problems, escalating complex cases to senior team members or developers.
Create and maintain customer-facing help articles, internal documentation, and standard support responses.
This partner company operates a technology-driven SaaS platform, combining technical problem-solving with customer support. They have a global support team and focus on email technologies and privacy-focused practices.
Monitor customer installation milestones and resolve issues in collaboration with implementation teams.
Serve as the escalation point for troubleshooting and ensure quality standards during installations.
Coordinate with installation partners and provide onsite oversight for complex deployments.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a public company with a global team, they focus on digitally transforming physical operations across industries like transportation and agriculture.
Provide bilingual support (English and French) to EV drivers and site hosts via phone, chat, and email.
Troubleshoot technical and payment-related issues, analyze OCPP connectivity logs, and escalate hardware problems.
Collaborate with cross-functional teams to improve efficiency and maintain high customer satisfaction.
ChargeLab is the Android of EV charging, partnering with leading hardware manufacturers to bundle their EV chargers with our software. We have raised US $30 million and are a team of 60+ full-time employees, with over 30 in engineering and product development.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.
Monitor and respond to customer inquiries via email, chat, and phone to ensure timely and fun support.
Troubleshoot technical issues with the Tovala Smart Oven and app while documenting trends for product improvement.
Maintain high customer satisfaction and contribute insights to business and engineering teams.
Tovala is a food-tech company reinventing home cooking with smart ovens and fresh meal delivery. The company has raised over $100mm from investors like Left Lane Capital and Y Combinator, and fosters a culture of growth and camaraderie.
Provide friendly, solution-focused support to the gaming community via Intercom.
Troubleshoot technical issues related to game assists, compatibility, and platform features.
Collaborate with the testing team to verify and reproduce user-reported technical issues.
Wand builds game customization and guidance tools to help players have more fun in their favorite PC games. The company is a small, community-first team of passionate gamers dedicated to making gaming accessible to everyone.