Provide expert clinical and technical support to physicians and staff during robotic surgery procedures.
Assist new users in navigating the learning curve and achieving proficiency with Intuitive systems.
Collaborate with global teams to share best practices and drive product improvements.
We are a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci system transforming care for millions of patients. We are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Deliver one-on-one and small group training for customers and care partners on device use.
Facilitate group training sessions through the Lingraphica Device Users Community.
Document customer interactions and outcomes in the CRM to inform product and support improvements.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with aphasia and other speech impairments. The company is a leader in AAC technology with a fast-paced, goal-oriented environment and a commitment to supporting individuals and care teams.
Partner with Customer Success Managers to drive product adoption and value realisation for Unit4 Financials customers.
Use deep knowledge of Unit4 Financials to identify adoption gaps, optimisation opportunities, and best practices.
Act as a trusted adviser on financial process optimisation, reporting, and digital transformation.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations. They are an agile, fast-growing company with over 40 years of heritage, focused on improving how people work.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Manage a portfolio of higher education customers across Spain and France, driving adoption, satisfaction, retention, and long-term success.
Build strong relationships with stakeholders from Deans to instructors and execute account plans aligned with customer goals.
Collaborate with Sales, Product, Marketing, and Solutions teams to identify upsell, cross-sell, and renewal opportunities.
Turnitin is a global education technology company that develops learning integrity solutions used by over 16,000 institutions worldwide. With a remote-first culture and team members in over 35 countries, it fosters a diverse, collaborative environment focused on improving learning outcomes.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Coordinate direct response fundraising campaigns across mail and digital channels
Manage campaign logs, approvals, timelines, and donor outreach activities
Liaise between internal teams, external vendors, and donors to support retention
Global Giving is a nonprofit organization that enables donors to support community-led projects around the world. The organization values detailed campaign execution, cross-team collaboration, and meaningful donor relationships.
Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests using ITIL-based processes, including account management.
Monitors SLA thresholds, escalates issues, and identifies trends to improve service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.
Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.