Remote Customer service Jobs

Provide a high level of service and support to Genomics testing customers from the UK, Europe, Africa, India and the Middle East. You will be responding to e-mail and telephone queries in a timely manner and liaising with other internal departments to ensure seamless process for onboarding new customers, shipping samples, meeting agreed turnaround time, delivery of results and invoicing.

As a CX Team Lead at Archive, you'll play a critical role in scaling our customer experience operation, acting as the bridge between frontline agents and management. This role involves ensuring daily queue performance, quality execution, and rapid response to emerging issues, ideal for someone who loves coaching and thrives in operational detail.

Pismo is seeking a transformative leader to build and scale a Client Success function for the EMEA region, owning the entire client experience and leading a team of Client Success Partners. Responsibilities include enhancing the post-onboarding experience, leading value mapping sessions, accelerating operational uplift strategy, deepening a data-driven culture, and serving as a senior point of contact for critical client situations.

This is a unique, high-impact opportunity that combines direct, client-facing ownership with the self-directed execution of a high-value AI/Automation project. You will gain deep domain expertise in fintech and private markets while delivering a tangible tool that significantly impacts our team’s efficiency and client experience.

The Customer Service Retention Agent plays a key role in ensuring customer satisfaction and loyalty by handling post-purchase support interactions and proactively addressing concerns. This role focuses on calls, chat, and email support, serving as a trusted advisor to customers on their hair regrowth journey.

As a CS Technical Representative, troubleshoot Tier 2 issues escalated from Tier 1 Technical Support and resolve complex reliability issues across the 1Password product offering. Comfortable dealing with more complex issues in your primary area of support and support junior colleagues. Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries and resolve Tier 1 CRM volumes when required.

As a Senior Business Travel Consultant you will enhance the experience of business travelers and be an expert in the Galileo GDS system. You will provide first-class service to business travelers, managing travel bookings, amendments, and cancellations efficiently, requiring arrangement of European and domestic travel. Client communication is via live chat, telephone, and email.

Manage client onboarding and verification activities, including the review and validation of KYC documentation. Review, verify, and validate client-submitted documents to ensure accuracy and compliance. This role is essential in building strong client connections and proactively removing any barriers to their success.

Assist the internal support team with technical product and service requests from customers. Requires Web Design competency; responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities. Be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets.

Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion. Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives. Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value.