As an Associate Manager of Customer Support, you will supervise a team of frontline Support Specialists, ensuring expectations are consistently met. You’ll be responsible for fostering a culture of accountability and support, coaching team members, removing blockers, and partnering with cross-functional stakeholders to improve processes that impact our clients and providers. This is a people-leadership role with day-to-day team management, coaching, and execution support.
Utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. Provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. This position will report to the Manager of Customer Support and is based remotely.
Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department. Work collaboratively across the organization to drive customer satisfaction and efficiency. Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written and be part of a high performing culture.
Lead the strategy, systems, and storytelling that keep our growing advocate team informed, aligned, and inspired. You'll lead the development and execution of all communication efforts that support our advocates. This role will work closely with Advocate Operations, Product, Marketing, and Leadership to ensure communication is clear, consistent, and impactful across all channels.
The Director-Customer Success is a trusted advisor to the client who plans, manages the team, and delivers work according to deadlines and within budget, while also driving new solutions to best serve the clients. You'll work as part of and manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.
Looking for Remote Travel Agents! The goal is to give clients the satisfaction that they can go on vacation and not have to worry about anything, letting them relax and enjoy themselves and letting us handle all of their traveling needs. Duties include; Arranging transportation, accommodations, and entertainment for business and individual travelers after first assessing their needs and desires.
Lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value. Serve as the main point of contact, guiding clients through planning, production, and promotion. The ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
As a Client Success Partner, be the friendly face and trusted voice for Flex Living's customers, creating exceptional experiences and building lasting relationships. You will respond to questions via email, phone, and chat, provide clear information, and handle concerns with proactive solutions. You'll create memorable experiences, follow up with clients, and ensure everything is on point. You'll also troubleshoot issues and collaborate with internal teams to resolve them quickly.
The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. You’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks.
The Client Service Specialist will be the primary point of contact for clients, ensuring their needs are met with professionalism, efficiency, and a strong understanding of insurance products and services. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service and support to both clients and internal teams. Responsibilities include answering client inquiries, following up with warm leads, and maintaining client records.