As a Client Support Specialist, you'll be the first line of defense in resolving issues and addressing inquiries from customers. Your role involves responding to incoming communications, documenting interactions in case management systems, and updating clients on ongoing resolutions. You'll resolve client inquiries directly or escalate them to other departments if necessary.

We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst, proactively managing customer orders by tracking POs from receipt to delivery, identifying at risk orders , and providing quick and clear communication.

As a Customer Success Manager, Enterprise, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.

As a Customer Success Manager (CSM) you will manage the full customer lifecycle for a SaaS product in the SMB and Mid-Market space. In collaboration with the Director of Customer Operations, Customer Success Team, and Sales Team to build a world class full cycle success experience. Onboard new clients and guide them, conduct regular check-ins, create and deliver reports, and identify upselling opportunities.

- Responsible of daily Product Research - Management of all necessary communications with Amazon regarding Refunds and Open Cases - Inventory Management - Monitoring and Research of Competitors - Handling of suppliers and search for new products - Line of Business (LOB): General Virtual Assistance and Customer Service --- Focuses on Private Labeled Sellers --- Focuses on backend tasks (Product Listing using Flat file, Account Health, Customer Service, Inventory & Shipment, Reports Generation, Listing Optimization, Keywords Research) --- Sources overseas (i.e. China, Alibaba, DH Gate, AliExpress) --- Sells own brand/products --- Uses ads to promote listings --- Owns the product listings

As an Adjuster, work directly with policyholders when they have a claim. Advocate for the policyholder by listening, analyzing problems, and guiding them through the claims process. Use expertise to proactively make recommendations that will help customers avoid future issues.

This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment. The Revenue Cycle Success Manager will serve as the primary liaison between customers and internal teams and analyze customer performance metrics.

You will be on the front lines supporting Persona’s customers at each stage of their engagement and making sure they have a world-class customer experience. Your day-to-day will include onboarding new customers, triaging and resolving customer issues, answering complex product-related questions, making product recommendations, troubleshooting, escalating technical issues, directing customers to relevant documentation, contributing to documentation, and implementing processes to improve efficiency of support.

Guide U.S. military veterans through the VA disability claims process as a Veteran Coach, providing coaching, mentoring, and education to help veteran clients navigate the complexities of the VA system. Work with veterans via email, phone calls, and video sessions, following a proven, education-based process to support them in receiving the VA disability benefits they deserve.

Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.