Remote Customer service Jobs

As part of the Fraud Prevention Tactics team, you will decide the fraud prevention strategy for each industry. This role involves optimizing payment rejection decisions and improving user experience, while considering chargeback and conversion rate targets. You will identify fraud patterns, develop efficient rules, collaborate with data science, analyze databases, and manage KPIs for key clients, delivering tailored solutions.

As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers, working with executive stakeholders to ensure ROI through thoughtful product adoption across their organization and partnering cross-functionally with sales, onboarding, and product teams.

Become a technical subject matter expert for our Canvas family product line, supporting our global customer base. Play a pivotal role in empowering our Customer Success Managers (CSMs) with the deep technical product knowledge and strategic guidance needed to drive customer retention, growth, and overall success. This role requires a strong blend of Canvas technical aptitude, strategic thinking, and exceptional communication skills.

Uphold a critical pillar of Ridgeline’s Customer Success organization, ensuring investment management firms fully leverage all aspects of the Ridgeline cloud-native software platform during and following their initial implementation. Draw on exemplary customer service skills, investment management domain knowledge, and technology industry acumen to drive sustained user adoption, maximize customer value, and promote strong referenceability. Play a critical part in day-to-day work.

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. You will be a champion advocate for your portfolio of customers through the contracting lifecycle of their booking needs. You will manage numerous bookings simultaneously at various stages of the contracting process, collaborate with internal teams, and adapt quickly to new processes and tools implemented at a rapid scale.

Responsible for managing a portfolio of Mid Market customers in EMEA. Should have experience understanding customers’ business strategies and leading them to their desired outcomes. Will provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value

This remote position involves maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding HealthEquity’s spending account products. The role includes providing information and education about IRS regulations, spending accounts, claims processing, and reimbursement procedures, as well as serving as a customer advocate.

The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products, focusing on implementation, configuration, and guiding customers through a smooth go-live experience. They lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams. It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast.

Troubleshoot and support all customers via phone, email or chat with website questions/issues. Perform data entry, setup of web sites and proof site content. Research and register URL’s, scan, create, and load artwork, logos and custom images from variety of sources. Assist with basic search engine optimization, marketing through social media, online marketing and branding. Assist with daily departmental operations as required.

A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. Responsibilities include cultivating relationships with clients, resolving issues, identifying upsell opportunities, and using data-driven insights. Candidates should have experience in Customer Success, data analysis, and client management.