As the first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success. Responsibilities include owning real-time customer interactions via Intercom chat, troubleshooting issues by analyzing logs and databases using SQL, running pre-release checks, and shaping support processes and documentation.
We are seeking a detail-oriented Online Cruise Travel Specialist to assist clients in planning and booking cruise vacations. In this role, you'll help clients choose cruise lines, itineraries, cabins, and onboard packages that align with their travel goals, and handle the full booking process, including reservations, upgrades, and special requests.
Provide email and chat support (no phone calls!) to the platform's users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.
This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.
PartsBase is seeking a Manager of Customer Success to lead and develop a team of 4–6 Customer Success Managers supporting customers across APAC and the Middle East. This is a player-coach role that drives team performance, ensures smooth customer onboarding, drives platform adoption, and increases retention and growth. It's a great fit for someone who’s ready to step up as a people manager while still staying close to customers and results.
We are seeking a Product Support Specialist to resolve complex problems and enhance customer success with Pulley. This role combines technical expertise with strong communication, assisting customers and improving support systems. It's perfect for someone with product intuition and experience supporting financial or equity products, ready to elevate the support function.
Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations.
We are seeking a Senior Customer Success Coordinator to join our team in India, supporting customers in the Asia and ANZ Regions. Fluency in English/Hindi is essential. You will provide operational management of customers’ EcoVadis programs, working with Account Managers to ensure effective implementation of the EcoVadis solution. Responsibilities include platform demonstrations, program reports, buyer trainings, and building customer advocacy.
The Customer Success Manager (CSM) cultivates and maintains strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. You will support executive decision makers, monitor account health, and drive retention and expansion through business value reviews.
As a Customer Support Engineer, you'll be a key individual contributor within our new Customer Engineering function, responsible for providing technical support, troubleshooting complex issues, and directly supporting our enterprise clients. This is a great fit for someone with a proactive attitude who is keen to learn and apply new technologies to improve our support processes.