The Customer Success Manager is responsible for ensuring customer adoption and creating advocacy for the Igloo platform. They will develop referenceable relationships and create the strategic business development plan and customer success path. The Customer Success Manager needs exceptional relationship & interpersonal skills, consultation experience, and the ability to manage multiple priorities.
Successfully foster client relationships to establish long-term partnerships and product utilization. Provide exceptional customer service to help resolve inquiries and/or concerns. Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.
As a Mid-Market Customer Success Manager, you will be the primary point of contact for Mid-Market accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with the product team to shape the product roadmap based on customer feedback.
The Customer Adoption Manager will own the entire customer journey—from kickoff through full business-wide adoption—driving value realization and digital transformation for our builder partners. This role involves building and running detailed project plans, driving strategic work-sessions, and activating internal specialists to ensure every department within our homebuilder customer wins with Higharc.
As an independent, empathetic, and detail-oriented Part-Time Customer Experience Specialist you will provide top-tier service for our Good Inside parents, empowering them to get the most out of their membership. This is a part-time, remote role averaging 10–20 hours per week.
As a Customer Support Representative at Pirate Ship, you'll teach customers how to best use our platform to save money. You'll be working collaboratively on a flexible schedule and answering customer inquiries via rapid-fire live chat; friendliness and empathy will be crucial. Embrace change in a remote environment, connecting with crewmates daily via chat, voice, and video. Share your expertise to enhance the company culture and make our competitors walk the plank.
The Client Services Manager leads the cross-functional client team and provides service to clients, acting as an internal and external liaison. This involves understanding client needs, identifying solutions, managing operational implementation, and coordinating meetings to ensure objectives are met and issues are resolved.
Act as a trusted guide to help members navigate the complexities of their healthcare benefits by handling high-volume interactions and owning their healthcare journey from start to finish. Provide empathetic support by answering inbound calls and chats from members, providers, and vendors, ensuring every interaction is respectful, compassionate, and solutions-oriented. Assist members in resolving health plan-related questions, including claims and billing inquiries, prior authorizations, and benefits coverage explanations.
As the eyes and ears for our team, you'll field customer inquiries and find innovative ways to respond in a collaborative environment. You will interact with diverse individuals daily. As you grow, you'll discover unlimited potential. Your responsibilities include using decision-making skills to resolve issues and address consumer concerns while following company guidelines, resolving complex consumer issues, assisting with billing questions, and providing policy change support.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. This position will be based in the Bristol, TN area. Hires must reside within a 50-mile radius of Bristol, TN.