As a Technical Support Specialist, you'll provide account and technical support to NerdWallet’s rapidly growing membership base. As part of the User Operations team, you will be a key part of ensuring an excellent member experience. This role will consist primarily of responding to member requests across multiple platforms, using a variety of tools to surface technical issues.

This role is pivotal in ensuring customers adopt our platform and excel in scaling their research practices; responsible for training and onboarding on both software and research strategy. Candidate will possess a credible UX research background and tackle necessary operational tasks, helping Enterprises democratize UX research to their People Who Do Research (PWDR).

Assist existing and prospective clients within our organization by providing outstanding service and product knowledge. Work with multiple clients throughout the day.

Provide pre and post-sale customer care support for UA’s product line of connected digital interfaces, guitar products, and analog equipment. Assist customers, provide product installation support and troubleshooting for Windows and MAC, and generate knowledge base entries. Communicate with customers via telephone, chat, and online requests.

Lead, develop, and inspire a team of Support Representatives to provide world-class assistance. You’ll be responsible for team performance, engagement, and operational improvements while championing Restream’s product and values. Monitor and report on key Support metrics, ensuring data-driven decision-making. The schedule will be from 2 PM to 11 PM UTC.

As a Client Success Manager, you will play a pivotal role in ensuring the smooth transition and onboarding of new GrandManors communities, acting as a mentor and trainer. You will be the primary point of contact for onsite teams, offering hands-on training and guidance during the onboarding process. Responsibilities include managing onboarding, staff training, interim general management, and board support.

The Customer Care Coordinator is the backbone of what makes Customer Service the most trusted brand on the market, supporting customers and peers through training, mentoring, and problem-solving, managing the customer service internal helpline, owning escalated customer situations, and assisting in new hire training.

As the Global Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to the company's success. Strong analytical skills, attention to detail, and multitasking abilities are essential.

Facilitate relationships with group practices, fostering effective relationships with existing customers, promoting product adoption, and identifying opportunities for revenue growth. Act as a trusted advisor, ensuring that our clients are maximizing the value they receive from Headway while contributing to the success of their practices.

We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators, and application troubleshooting.