The Customer Engagement Manager supports customers by bridging the gap between RWD products, BD, data operations, the RWE team, and customers’ translational research and drug development objectives, and partners with the program manager and business development teams to ensure successful creation and delivery of RWD products meeting customers’ study objectives and aims.
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system.
As a Support Specialist, you will handle diverse inquiries within our centralized support system, working closely with clients, employees, and internal teams to ensure efficient query resolution. You will resolve issues related to global employment, compliance, payroll, and employee support. Contribution to the success of a fast-growing, mission-driven organization is expected.
The Collections team are the financial health heroes at the core of Monzo, identifying and supporting customers who may be struggling with debt, offering them compassion and options to help. This role involves investigating problems and helping customers, building knowledge of the debt industry and regulatory requirements. Back Office Advisors support other domains and communicate with third-party debt organizations.
Accounts are completed in a timely manner supporting patient satisfaction and allowing referral and authorization activities. Verification of eligibility and benefits via RTE in UChart, online insurance websites, or telephone. Add/edit insurance information in UChart. The representative assists patients, primary care, and specialty care practices within the UHealth system.
Provide outstanding service to our customers by using your problem-solving and people skills to address their questions through phone, email & live chat. As a Customer Service Representative, you will be responsible for handling customer concerns, providing support about Minted products and promotions, processing orders, and documenting customer interactions in our CRM. Identify opportunities for improving the customer experience and share those with Customer Service leadership.
As the Sr. Operations Client Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness. Accountable for E2E timely and accurate resolution of operational client requests and issues.
Educate customers on the MyCase & LawPay platforms by developing curriculum & content to turn them into confident users and reduce their time to value and provide best practices, resources, and expert advice on how to successfully use the platforms & effectively run their practice.
Monzo is looking for a Complaint Handler to join the FOS Complaints Expert team within our Customer Operations team to ensure we offer the best possible service to our customers, even when things go wrong. In this role you will learn about the Financial Ombudsman Service(FOS) and the FOS complaints process at Monzo, handle FOS complaints, and be the point of contact between the Complaints Team and FOS investigators.
As a Technical Customer Support Specialist, you will be the go-to problem solver for SalesRabbit clients, resolving phone, email, and chat support tickets. You will report bugs and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action, helping clients succeed in field sales.