Manage client onboarding and verification activities, including the review and validation of KYC documentation through dedicated tools such as Admin and Zendesk, as well as handling Funding and general client inquiries via email and live chat.
Review, verify, and validate client-submitted documents to ensure accuracy, validity, and compliance with regulatory and internal standards.
Support remediation initiatives by guiding existing clients through document resubmission and re-verification processes.
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company that delivers advanced business services to help brands streamline their business. They have more than 500,000 employees and are passionate about supporting their communities, clients, and the environment.
Lead strategic relationships with enterprise customers.
Drive adoption, value realization, and measurable ROI.
Influence product strategy with customer insights.
They use an AI-powered matching process to ensure applicant's applications are reviewed quickly, objectively, and fairly against the role's core requirements. They have an award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
Supervises contract fulfilment and ensures optimization throughout the contract period.
Managing customer setup in our SAP systems including onboarding, offboarding, and changes.
Managing and processing the invoicing process in our OSS/BSS systems.
Deutsche Telekom IT Solutions is the largest ICT employer in Hungary, and a subsidiary of the Deutsche Telekom Group. Established in 2006, the company comprises over 5000 employees and provides IT and telecommunications services.
Communicating and interacting with consumers and businesses on consumer-related complaints
Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP
Maintaining Agency database and providing reports as needed
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Advise and arrange travel for corporate business customers.
Educate customers on travel options including air, road, rail, and accommodations.
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
Amex GBT helps colleagues find inspiration in travel and make an impact on the industry. They offer an inclusive and collaborative culture where your voice is valued and have internal promotions and career advancement opportunities.
Lead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.
Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.
Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.
Jobgether is helping connect candidates with companies using AI. They focus on using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Provide timely support via email, phone, screen shares, and support tickets.
Educate customers through troubleshooting and solution best practices.
Work closely with teams to improve documentation and resources.
Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.
Provide outstanding customer service to both internal and external clients and educate clients on services and goods regarding Wellness Plans.
Collect payment and cancel Wellness Plans, and show empathy and compassion while communicating with clients of deceased pets.
Educate and negotiate in order to retain Banfield’s Wellness Plan clients using various strategic preservation techniques.
Banfield Pet Hospital is a community of caring people committed to their purpose: A better world for pets. They are bonded by a commitment to create an inclusive environment where associates can be themselves, valuing differences and upholding the health and well-being of their associates.
Manage the insurance claims process and provide customer service to clients.
Analyze and approve claims and determine coverage based on medical necessity.
Resolve discrepancies, secure proper reimbursement, and follow regulations and guidelines.
CommuniCare Family of Companies delivers person-centered care as a national leader in post-acute care. They operate over 150 facilities, employing more than 19,000 employees across six states, and are dedicated to improving the lives of seniors.