Provide daily phone coverage for the Notice of Loss 800 number, following scripts and best practices for customer interactions.
Assist customers by setting up claim first notices and keeping accurate records of all interactions and transactions.
Provide accurate and timely answers to routine claim inquiries while serving as a customer advocate.
Travel Insured International is a leading travel insurance provider with over 30 years of experience, offering travel protection plans to help individuals travel confidently. As part of Crum & Forster's Specialty Business Unit, it values inclusivity, diversity, and employee development with a supportive culture.
Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
Verify validity and accuracy of refill requests, ensuring compliance with regulatory guidelines.
Provide exceptional customer service and collaborate with interdisciplinary teams to optimize workflow.
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily to improve outcomes. They foster a collaborative, innovative culture with an entrepreneurial spirit.
Manages essential administrative and clinical-adjacent functions such as medication prior authorizations and scheduling.
Ensures tasks comply with organizational standards and regulatory requirements to promote a seamless care experience.
Supports clinical and operational scheduling and provides flexible administrative support to Care Teams.
This organization provides operational support for healthcare member care. They focus on ensuring accuracy and efficiency in workflows like prior authorizations and toxicology result entry.
Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
Maintain account health records in HubSpot and assist with process improvements to streamline team operations.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.
Answer calls from customers looking to set up service jobs and manage new customer accounts.
Verify existing customer information and take accurate job scheduling details.
Work with DSR and DST to provide missing booking details and handle scheduling inquiries.
Blue Valley Heating, Cooling & Plumbing is a local, family-oriented company built on trust, teamwork, and doing what’s right. They are growing fast and value integrity, craftsmanship, and strong customer relationships.
Manage long-tail customer accounts and ensure messaging compliance across channels.
Track metrics, respond to inquiries, and proactively resolve issues for community customers.
Leverage AI tools daily to automate workflows, surface insights, and optimize account management.
Telnyx builds a private, global, multi-cloud IP network and intuitive APIs to transform global connectivity. They are a financially stable, profitable company that fosters continuous learning and growth for their team.
Drive adoption and engagement through scalable tools, online communities, and AI-driven solutions.
Manage small district accounts to ensure student growth and high renewal rates.
Collaborate with cross-functional teams and use CRM systems to enhance customer success.
This company provides an AI-driven literacy platform for K-12 schools, focusing on student reading growth and educator support. It is a mid-sized education technology organization with a startup culture that values innovation, equity, and collaboration.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Serve as the vigilant guardian of operational integrity after hours, detecting alerts and relaying critical information to on-call engineers.
Maintain a reliable communication bridge ensuring immediate response for user safety and success.
Work night shifts (21:00 to 09:00, up to 15 shifts per month) with absolute precision and responsibility.
ARX is a dual-use technology company specializing in autonomous unmanned systems and sensors for the European defence sector. Our team is rapidly expanding and operates in a dynamic, creative, and highly energetic culture focused on developing autonomous systems for life-or-death situations.