Serve as the primary point of contact between strategic customers and internal stakeholders.
Foster and grow customer relationships by acquiring tribal knowledge of a customer's organization.
Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption.
MariaDB makes a big impact on the world by being the backbone of applications used everyday, from banking to shopping to calling. Companies large and small, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.
Act as a technical authority to align our platform’s capabilities with their long-term business objectives.
Guide existing customers through complex growth phases and architectural shifts.
Act as the critical link between your customers and internal teams.
Upsun (formerly Platform.sh) is the cloud application platform developers, DevOps engineers, and platform teams use to build, ship, and scale confidently without wrestling with backend infrastructure. Upsunners are a remote, global workforce, and they thrive in a multicultural team committed to open source and an open, welcoming environment.
Own high-volume customer interactions via phone, chat, and email, providing clear guidance on policies and payments.
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds accurately and urgently.
Educate policyholders on coverage details and policy changes to help them make informed decisions about their homes.
Kin provides simpler, more affordable, and better homeowners insurance, focusing on areas with climate risks and outdated systems. With a remote-first approach, Kin has been recognized as a top workplace and is committed to building a meaningful work environment with real impact.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Serve as the primary point of contact for inbound customer inquiries.
Diagnose and resolve basic software and hardware issues.
Monitor customer health signals and flag at-risk accounts.
SoundMachine is a global music and technology company that delivers licensed background music solutions to businesses worldwide. With offices in Los Angeles and Madrid, they support thousands of locations across retail, hospitality, fitness, and commercial environments.
Independently manage a book of business/portfolio across assigned territories.
Ensure that customers are continuously delighted throughout their journey with Renaissance.
Contribute to revenue growth through customer advocacy and success stories.
Renaissance is a global leader that provides pre-K–12 education technology. Their solutions help educators analyze and plan personalized learning paths for students. They are fiercely passionate employees and educational partners that have helped drive phenomenal student growth, with solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings.
Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products.
Analyze and present results and data to clients during Strategy Consult meetings.
Rater8 is the healthcare industry’s leader in reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties.
Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets
LightSource is the next-generation operating system for Procurement. They build SaaS software for procurement managers helping them find vendors, manage negotiations, and buy intelligently. The team is small, ambitious, and loves tackling complex problems while learning quickly; they value ownership, direct feedback and continuous learning.
Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs
Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
Veeva Systems helps life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are a public benefit corporation committed to balancing the interests of customers, employees, society, and investors.