Remote Customer service Jobs

• Develop and implement CX transformation roadmaps for strategic customers.
• Analyze business processes and customer journeys to recommend improvements.
• Lead workshops and executive engagements to build trusted stakeholder relationships.

The company helps strategic customers transform their customer experience, digital operations, and contact center environments. It offers a collaborative, inclusive culture focused on professional growth, mentorship, and employee well-being.

• Engage with clients and callers professionally to deliver high-standard customer service across multiple channels.
• Manage bookings, amendments, special requests, and cancellations while liaising with suppliers.
• Meet defined SLAs and KPIs while adapting to changing call volumes and operational priorities.

The partner company operates within the global travel technology and services industry, providing customer support for travel bookings and supplier coordination. It offers a multicultural, inclusive work environment with opportunities for career development.

• Provide inbound and proactive support to postgraduate and extension students across phone, digital channels, and question groups.
• Monitor synchronous learning activities, manage academic document requests, and perform back-office tasks.
• Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.

This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.

• Manage a portfolio of US-based customers as a strategic advisor.
• Drive retention, expansion, product adoption, and customer satisfaction.
• Collaborate with cross-functional teams and contribute to customer success operations.

The company is a SaaS platform serving e-commerce merchants, focused on customer retention and growth. It operates in a high-volume global environment with a collaborative, fast-paced culture that values ownership and customer impact.

• Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
• Create, update, and manage customer cases accurately while following compliance and process requirements.
• Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.

Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.

• Provide essential operational support to a growing vendor management program, including user access, vendor records, and documentation.
• Maintain accurate vendor data and assist project teams in identifying suitable vendors based on rates, skills, and availability.
• Respond to linguist and vendor inquiries, escalate specialized issues, and identify process improvements for recurring workflows.

This role is with a partner company operating in the international localization industry, managing a growing vendor network. The company culture emphasizes independent, organized work in a flexible remote environment.

• Provide bilingual support to a dealer network on warranty policies, claims, and reimbursement inquiries.
• Process and review warranty claims for accuracy and compliance within a structured call centre environment.
• Manage recurring warranty administration tasks and meet service-level targets.

• Provide advanced customer support for options and margin trading, empowering customers as traders.
• Collaborate with cross-functional teams to improve customer experience metrics and product functionality.
• Handle escalated issues, contribute to knowledge bases, and work overnight shifts after a 9-week in-office onboarding.

Robinhood is a financial services company on a mission to democratize finance for all, using technology to build the future of finance. The company is a high-performing, fast-moving team with ethics at the center, offering challenging work and best-in-class benefits.

• Provide high-quality customer support to members, from initial inquiry to ongoing program questions.
• Ensure member orders are fulfilled accurately and to the highest quality standard.
• Contribute suggestions to optimize the member ordering and fulfillment process.

Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. It serves over 3 million members and is backed by a $200 million investment from TPG's Rise Fund.

• Ensure the Enrollment Team delivers high-quality, compassionate interactions with prospective members through call audits and evaluation reviews.
• Lead calibration sessions and identify trends, opportunities, and improvements for QA rubrics and processes.
• Use data and AI technology to surface insights, optimize quality platforms, and advance strategic quality initiatives.

Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.