Remote Customer service Jobs

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life. You will connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues.

As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience, providing customer service in a remote work environment.

Onboard new and migrating customers, transferring their data into Central. Review data for accuracy. Coordinate with teammates to complete migrations quickly and smoothly. Track progress, flag blockers, and ensure no steps are missed. Identify process improvements to make onboarding faster and easier each time.

Drive the success of Fortune 500 customers by owning the customer relationship from adoption to renewal and expansion. Drive product utilization, optimize configuration to maximize value, advocate internally for product improvements based on customer feedback, and showcase business impact to customer executives in the form of Business Reviews.

This role involves handling customer and internal user requests via chat, email, and phone, while providing consultations about products and services such as Cloud, Hosting, AI, and CDN; it also requires resolving technical issues by providing technical diagnostics and collecting information about customer incidents, escalating to higher levels of technical support if needed.

This key leadership role involves developing and executing strategies to ensure customer success and satisfaction. The individual will lead a team that drives trial conversion, adoption, retention, and growth through exceptional customer experiences, from trial to paid conversion to advocacy.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. You will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.

Join Nozomi Networks as a Customer Success Manager! Engage and build meaningful relationships with Critical Accounts driving high customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.

This role ensures a seamless post-sales experience by managing customer transactions with precision and care. The Customer Care team oversees the delivery of Esri’s industry-leading Geographic Information System (GIS) products, ensuring timely and accurate fulfillment. The individual in this position plays a key role in exceeding customer expectations by consistently delivering an exceptional service experience.

The Merchant Success Associate (MSA) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of our Midmarket merchants and delivering massive value to help facilitate their growth and success. The MSA will work together with a Portfolio Success Manager(s) and/or Senior Merchant Success Manager(s) to support ShipBob’s largest merchants.