Manage AI agent deployment across CS tools, setting standards for governance, prompt quality, and performance monitoring.
Own and optimize the CS tooling stack including Vitally, Salesforce, Zendesk, and Zapier, while maintaining CRM data integrity and reporting.
Design processes to eliminate manual work, ensure compliance with HIPAA, and scale AI-driven workflows safely.
Redox accelerates healthcare transformation with useful data via its flexible interoperability platform, connecting and powering real-time healthcare data exchange. The company processes over 1.2 billion messages per month across a network of 12,000+ systems and organizations, including 100+ EHRs, and fosters a remote-first culture with a focus on innovation and diversity.
Own the fraud P&L and set the fraud strategy across all products.
Lead, develop, and build a strong second line of leadership in the Risk & Fraud team.
Partner cross-functionally with Product, Engineering, Finance, and Legal to embed fraud risk from the start.
Eneba builds an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. The company has a fast-growing, high-volume digital business with a culture focused on trust, safety, and scalability.
Own the validation lifecycle, running kickoffs and driving pilots toward a clear conversion decision.
Drive time-to-value by getting users onboarded and activated against their stated goals.
Manage risk proactively, surface at-risk pilots early, and execute recovery plays before the opt-out window closes.
Videa builds AI technology that helps dental clinicians deliver better care to millions of patients. The company has raised over $67 million from investors including Threshold Ventures and Spark Capital, and fosters a collaborative culture with a high bar and grounded approach.
Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
Arrange European and domestic travel, including flights, car rentals, and hotels.
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
Perk is an intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing. With over 1,800 employees across 12 offices globally, the company values ownership, delivering a 7-star experience, and working as one team.
Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.
Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.
Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.
Serve as the primary touchpoint for community members in Apify-managed online spaces, including Discord and Reddit.
Collaborate with the globally distributed Developer Relations and Community team to help builders maximize their use of the Apify platform.
Engage with and support Apify's developer community across Europe and Asia to drive adoption and satisfaction.
Apify provides a platform for developers to build, deploy, and scale web scraping and automation tools. As a globally distributed team, we foster a collaborative culture where colleagues across the world work together to support thousands of builders.
Own the customer's renewal, usage, and adoption of Kenect product features.
Identify, strategize and execute account expansions, feature upsells and cross-sales.
Deliver group and individual user informational and training sessions about Kenect features.
Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We are a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world.
Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Assist clients with exploring cruise options, itineraries, and onboard experiences.
Support the booking and confirmation process for cruise reservations.
Respond to customer questions regarding destinations, cruise lines, and travel requirements.
Aisles & Abroad is a travel company specializing in cruise bookings and travel experiences. We are a small team with a collaborative culture and flexible work environment.