Manage and develop the Customer Service team, maximizing performance and quality.
Conduct coaching, organize team meetings, and ensure individual and collective skill development.
Define and monitor team results, handle HR aspects, and support communication between team and company.
Ilek is a neo-energy supplier launched in 2016, providing green electricity and biogas from independent French producers. As a B Corp certified company, it operates a short-circuit model that simplifies and makes the energy market more transparent and accessible.
Manage a portfolio of Enterprise customers ensuring high retention and growth.
Lead onboarding sessions and act as a trusted advisor for long-term success.
Analyze key metrics and account health to anticipate risks and drive expansion.
AppFollow empowers mobile app developers and product teams with tools for app monitoring, ASO, and review management. They are a growing, global SaaS company with a remote-first team.
Assist clients with booking hotels and resorts through online platforms.
Research and recommend lodging options based on destination, budget, and preferences.
Process reservations, updates, and modifications accurately and efficiently.
Destination Knot creates seamless travel experiences by connecting clients to hotels and accommodations worldwide. It is a fully remote company with a supportive team environment and growth potential.
Monitor and triage customer support tickets in Pylon, investigating pending/failed transactions and identifying root causes.
Guide customers to resources and documentation while creating and maintaining runbooks for team efficiency.
Surface patterns and flag recurring issues to improve customer and internal team experiences.
Brale is the infrastructure layer behind programmable money, helping fintechs and platforms launch compliant stablecoin programs. They are a small but growing fintech startup with a hands-on, customer-focused culture.
Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.
Puzzle is a tech recruitment company that connects talent with healthcare provider roles. They emphasize remote work and professional development, with a focus on patient-centered care support.
Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
Resolve complaints by identifying root causes and offering appropriate solutions.
Document interactions in CRM and collaborate with internal teams to escalate issues.
The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.
Manage a book of hundreds of partners and customers to drive retention, expansion, and satisfaction.
Build strong relationships and act as a trusted advisor to help partners achieve their business objectives.
Collaborate with sales and marketing to create engaging training and enablement programs.
Huntress provides cybersecurity solutions through a platform that partners use to protect their customers. The company was founded in 2015, is committed to inclusivity, and offers a 100% remote work environment.
Deliver responsive, high-touch service to drive renewals and grow partnerships across print and digital platforms.
Provide white-glove support for clients and Area Directors, ensuring smooth communication and accurate campaign setup.
Manage client accounts, identify upsell opportunities, and prevent churn by proactively addressing issues.
The N2 Company is America’s leading publisher of community magazines, reaching millions of readers. They provide supportive and fulfilling remote work opportunities for their team.
Play a key role in supporting a modern, technology-driven claims organization by handling administrative and operational processes.
Work closely with multi-line claims adjusters to support claim resolution through data entry, file setup, documentation management, and customer communication.
Contribute to continuous improvement efforts by helping refine workflows, streamline processes, and enhance the overall efficiency of the claims support function.
Our partner is building a modern, technology-driven claims organization that prioritizes efficiency and continuous improvement. This is a remote-first company with an innovation-focused culture and collaborative environment.