Lead the evolution of the entire technology ecosystem.
Own the architecture, integration, and optimization of a Salesforce-centered ecosystem.
Define and execute the company’s technology roadmap.
SaaS Talent is a recruiting company with 20+ years of experience in SaaS and Hi-Tech that helps businesses scale and transform. They have worked with 100+ companies and helped them achieve their goals, streamlining their sales, marketing, and operations.
Primarily responsible for ensuring timely and quality execution of client deliverables and consulting with clients on Workday projects.
Effectively execute medium to large client deliverables from start to finish across multiple, concurrent projects utilizing Strada’s quality standards and consulting methodology.
Possesses a broad understanding of cross functional touchpoints and their impacts within the Workday system to effectively develop solutions to complex problems/projects across multiple domains or clients.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, they design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Dive deep into the code to diagnose failures, fix bugs, and ensure our platform remains resilient and high-performing.
Evolve technically by using state-of-the-art Artificial Intelligence to accelerate error diagnosis and raise the quality standards of our fixes.
Turn complex bugs into conquered technical challenges, documenting the lessons learned for the team.
Our technology solves the complexity of managing translations at scale. Headquartered in Silicon Valley with a global team distributed across several countries, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Architect, design, and deploy enterprise integration solutions using SAP Integration Suite.
Lead integration workstreams for SAP ECC to S/4HANA transformations.
Integrate intelligent solutions using SAP AI/ML services.
Sutherland specializes in artificial intelligence, automation, cloud engineering, and advanced analytics. We are a global company that works with iconic brands worldwide, driving digital transformation and optimizing business operations through market-leading technology and business process excellence.
Resolve cellular connectivity issues for company-issued devices
Support mobile device management (MDM) policies and Google Device Policy implementation
Troubleshoot Okta MFA setup and authentication issues on mobile devices
Nielsen provides powerful insights that drive client decisions and deliver extraordinary results. They are a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.
Own day-to-day IT support for employees across time zones.
Administer and improve identity and access workflows in Okta.
Partner with Security, Engineering, and Operations.
LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.
Respond to and triage technical support tickets, ensuring timely resolution based on priority and impact.
Collaborate with Ops, Tech, and Product teams to understand and diagnose technical or system-related issues.
Build tools, scripts, or bots to automate repetitive support tasks and improve debugging efficiency.
32Co is disrupting the healthcare space by using technology to help clinicians deliver the latest innovations and improve the standard of care. They are an award-winning, Tier 1 VC backed Health Technology product solving multi-billion dollar problems, with backing from the people behind Revolut, City Mapper and Depop.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.