Own the vision, strategy, and execution of our customer-facing Help Center, which houses 700+ articles serving thousands of users worldwide. Act as the program lead for knowledge management, ensuring our Help Center evolves as a strategic self-service channel that reduces support volume, scales with product growth, and delivers an exceptional customer experience.
We're seeking a Desktop Engineer for the 3rd shift (12 am EST to 8 am EST) with experience troubleshooting computer issues and supporting customers via phone, email, and remote access tools. The role involves providing level 1 & 2 support, troubleshooting hardware and software for desktops and laptops, and conducting remote problem solving.
We are seeking a seasoned Senior ServiceNow Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will lead the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision.
The Solution Architect is a technical leader responsible for designing, developing and leading the implementation of technology architectures and frameworks that align with UTI’s strategy and vision. This role provides technology guidance to IT executives and business partners and is a key contributor in developing and maintaining a software development and applications delivery technology framework.
Sprout Social is seeking a Manager for Internal Integration and Automation. The role involves offering comprehensive social media management solutions and will be responsible for customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands.
As a Staff System Engineer, you will lead the strategic design, implementation, and management of the organization’s systems and cloud infrastructure. Serve as a cloud strategy and architecture lead, supporting modernized cloud-native environments across AWS, Azure and GCP. This involves architecting scalable, secure, and highly available environments that align with business objectives. You will monitor system performance, analyze metrics, and implement optimizations to ensure high availability and efficiency.
Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Develops detailed project plans. Monitors project milestones and generates periodic status reports. Evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology.
Looking for a skilled Workday Senior Application System Analyst to formulate and define system scope and objectives based on user needs. This role involves devising or modifying procedures to solve complex problems, preparing detailed specifications, and analyzing system logic. The ideal candidate will work at the highest technical level of all phases of applications systems analysis activities.