Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Provide remote L1/L2 technical support for server infrastructure incidents via phone, email, and chat.
Troubleshoot hardware and software in Windows Server, Linux, and VMware environments.
Collaborate with escalation teams and document incidents in ticketing systems.
CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.
Lead the Site Reliability Operations team, overseeing observability, monitoring, incident response, and operational excellence for key enterprise services.
Partner with product, engineering, and infrastructure teams to embed CI/CD and release best practices, automating build/test/deploy and release monitoring.
Own problem management, driving root cause analysis and corrective actions to improve system resilience and reduce incident impact.
Mercury Insurance helps people reduce risk and overcome unexpected events, serving customers for over 60 years. They are a midsize employer recognized as one of America's Best Midsize Employers for 2026, with a collaborative culture focused on growth and inclusion.
Lead NOC operations, manage network performance, and drive incident response across RAN, Packet Core, and Backhaul environments.
Serve as senior customer-facing contact for managed services accounts, handling escalations and service reviews.
Oversee staffing, development, and continuous improvement initiatives for NOC personnel.
RF Connect is a team of industry leaders transforming connectivity through the design, deployment, and support of high performance wireless networks. They invest in their team, have fun, and give back to the community, aiming to hire the best people and set the standard for the industry.