Act as a daily point of contact for clients through tickets and meetings, resolving complex product issues.
Troubleshoot technical issues and track down bugs alongside Technical Product Analysts, reporting to Engineering teams.
Join the Major Incident response team to resolve urgent client problems while keeping the client experience central.
Xplor Technologies powers everyday life through modern vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, golf, and other service-based industries. It is a global company with a culture guided by five core values, offering flexible working and a network of talented colleagues.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Serve as the primary technical advisor and face of Unframe for enterprise clients, owning technical issues end-to-end.
Perform cloud/API forensics, SQL queries, log analysis, and source code inspection to resolve production incidents.
Orchestrate AI agents and build support infrastructure, SLAs, and diagnostic runbooks while advising Fortune 500 executives.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Serve as the primary supply chain expert on ERP system configuration and planning data integrity.
Lead IT projects for supply chain planning, including ERP enhancements and BI dashboard development.
Automate manual planning processes and train team members on ERP and BI tools.
IEM designs and manufactures innovative electrical distribution systems for complex power needs. With 75 years of experience, the company fosters a collaborative culture of engineers and problem-solvers tackling ambitious projects.
Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Become an expert in the RainFocus platform and train client admins on tools and processes.
Work with clients to identify business requirements, facilitate design workshops, and configure solutions.
Document requirements, communicate risks to project managers, and lead client solution calls.
RainFocus provides an event management platform for Fortune 500 companies to execute in-person, virtual, and hybrid events. The company is rapidly growing, well-funded, and offers a challenging, fun, and exciting culture.
Administer, configure, and support the logical network inventory application, coordinating with vendors and stakeholders on upgrades, patches, and testing.
Protect data integrity through SQL analysis, validation, reconciliation, and controlled remediation of inventory discrepancies.
Participate in incident response, on-call support, and maintain technical documentation to ensure production stability.
This role is with a partner organization hiring through Jobgether, focused on managing and maintaining critical network inventory platforms. The environment is fast-paced and collaborative, with an emphasis on operational excellence, data integrity, and remote work within the United States.
Provide L2/L3 Epicor ERP/Kinetic support, troubleshoot issues, and optimize modules for finance, manufacturing, distribution, and supply chain.
Support implementations, upgrades, and customizations including BAQs, BPMs, dashboards, integrations, and reporting.
Collaborate with IT/business teams, manage ERP projects, and drive automation and performance improvements remotely.
Artizent is an ERP consulting firm specializing in Epicor managed support, optimization, modernization, integration, and data analytics. Consultants work directly with client business and IT leadership and collaborate with Artizent's Astra teams to automate and improve ERP operations.
Provide first-line product and technical support, diagnosing customer issues and resolving tickets within SLA guidelines.
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to implement effective solutions.
Maintain flexible availability for customer needs across time zones, including occasional early morning or evening shifts.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.
Investigate B2B incidents in Engagement-CRM, verifying user data and campaign parameters.
Diagnose via logs (Kibana/OpenSearch), SQL, REST APIs, and DevTools; escalate to engineering.
Guide L1 and operators on configurations, meet SLAs, and maintain runbooks.
GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.