Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
One Pass is redefining how people engage with health, wellness, and everyday living through their engagement and loyalty platform. They empower millions of members to live healthier and more connected lives, scaling rapidly with a culture of innovation and collaboration.
Receive, own, and resolve support tickets raised by Inixion clients.
Use remote access tools to diagnose and troubleshoot issues directly within client environments.
Liaise with internal departments to drive swift resolution of outstanding issues.
Inixion is a Sage partner with a track record of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing.
Makes clients wildly successful through their onboarding to Softdocs applications
Takes ownership of the technical components of new deployments
Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Analyze and map business processes, identify pain points, and propose improvements.
Take ownership of Salesforce configuration and ensure data integrity.
Act as the primary liaison between business stakeholders and the technical team.
JumpCloud delivers a unified open directory platform to securely manage identities, devices, and access across organizations, enabling secure remote work and managing Windows, Apple, Linux, and Android devices from a single platform. They foster a remote-first culture with a globally distributed team, emphasizing trust, accountability, and continuous improvement.
Translates business needs into actionable requirements.
Works on automation projects providing solutions.
Gathers requirements into automation design specifications.
H.W. Kaufman Group shapes the future of insurance as a global network of companies. They have thousands of dedicated professionals across an extensive network of over 60 offices around the world, offering innovative solutions and adapting to market conditions.
Provide high-quality support and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
Marqeta is a modern card issuing platform that empowers builders to bring innovative payment solutions to the world. They value the role their Production Support Engineers play in their service delivery chain and operate with a flexible first approach.
Identify and troubleshoot complex customer issues.
Analyze patterns in customer interactions to drive improvements.
Educate customers and internal teams on Aiwyn products.
Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.
Manages employee, contract, and partner personnel.
Leads the software development team to design and develop frontend and backend APIs/Web Services solutions.
Designs and develop integration capabilities between various data sources/systems using Boomi, AWS, Control M or other middleware.
Ferrellgas is committed to providing industry-leading propane service to our customers and support to our communities. They are proud to be part of their customers' lives and committed to health, financial security, and personal growth.
Manage Five9 user profiles, skills, campaigns, and IVR scripts.
Utilize SQL to query, manage, and audit contact center data.
Resolve platform issues, connectivity problems, and integration errors.
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Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.