The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations.
This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery.
Drive end-to-end delivery of EDI projects, including migration, upgrades, onboarding of trading partners, and new integrations. Act as the primary liaison between business teams, IT, vendors, and trading partners to capture requirements and manage expectations. Oversee EDI mapping, translation, and transaction flows and collaborate with EDI developers and integration specialists to ensure accuracy and compliance.
Own the strategy, deployment, administration, and continuous improvement of our Zendesk ecosystem and related integrations that power our Customer Experience operations. You’ll be the technical and operational backbone for how our support teams work—designing scalable workflows, implementing automations, building reliable data flows, and integrating Zendesk with our broader GTM and product stack.
This position is needed to support our largest and most strategic customers by providing technical guidance and troubleshooting expertise. It is filled by a passionate engineer with customer-facing experience and deep interest in Twilio’s Segment or Communications products. This individual thrives on helping people, solving complex problems, and playing a key role in the success of our customers.
As a Senior Developer Support Engineer, you’ll play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English, regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. You will address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
In this role, you'll have the opportunity to install, configure, upgrade, and patch Oracle E-Business Suite (R12.2) environments and implement and maintain environment backups, recovery procedures, and disaster recovery plans. You will manage concurrent managers, forms server, web server, EBS components and apply Oracle-recommended patches and security updates.
The Solution Architect is a technical leader responsible for designing, developing and leading the implementation of technology architectures and frameworks that align with UTI’s strategy and vision. This role provides technology guidance to IT executives and business partners and is a key contributor in developing and maintaining a software development and applications delivery technology framework.