Provide advanced technical and escalation support for enterprise imaging and multifunction printer products.
Deliver formal training, certification programs, and on-site consultation to dealers, distributors, and customers.
Identify technical trends, document issues, and recommend improvements to service performance and customer satisfaction.
The company is a global technology provider specializing in enterprise imaging and networked products, offering technical service and training. It operates with a focus on customer relationships, professional development, and service excellence across a broad regional territory.
Investigate B2B incidents in Engagement-CRM, verifying user data and campaign parameters.
Diagnose via logs (Kibana/OpenSearch), SQL, REST APIs, and DevTools; escalate to engineering.
Guide L1 and operators on configurations, meet SLAs, and maintain runbooks.
GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.