Provide proactive and ad-hoc support for computer hardware, applications, and integrations to a global remote workforce.
Onboard new employees by setting up all necessary assets and accounts to ensure a smooth first day.
Manage user access, enforce compliance policies, and collaborate on projects to improve service and implement automation.
Mural develops collaborative tools, often for digital whiteboarding and team-based visual work. It is a remote-first company with a global team of 'Muralistas' focused on a culture of accountability, efficiency, and excellent customer service.
Provide timely technical support via phone, email, chat, and remote sessions, serving as part of a coverage-based support team for a North American customer base.
Investigate, troubleshoot, and resolve complex technical issues related to product functionality, integrations, and system performance, collaborating with Product and Engineering teams.
Develop technical documentation and monitor support trends to recommend improvements, contributing to continuous improvement initiatives that enhance team efficiency and customer satisfaction.
Numa builds a platform to power AI-native automotive dealerships, rearchitecting service and sales with advanced AI agents that automate customer interactions and streamline operations. It is a high-growth, industry-leading company named the #1 fastest-growing AI Automotive company by Inc. 5000, having raised $50 million from leading investors.
Field incoming client communications via phone, chat, and online portals to support users like physicians, nurses, and system administrators.
Train end-users and troubleshoot basic-to-advanced issues related to message delivery, content, and application connectivity.
Consult, design, configure, and deploy custom applications and build user accounts while collaborating with other internal teams.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, a customer base of 30,000+, and a collaborative, tech-forward culture focused on delighting customers and advancing patient care.