Provide remote support via phone and screen sharing for Oncology and Surgery products
Document all remote support actions in Salesforce and maintain customer communication
Independently troubleshoot clinical issues and meet qualitative and quantitative targets
Brainlab revolutionized digital medical technology with software for radiosurgery and surgical navigation. Today, we employ over 2,000 people in 25 locations worldwide, fostering close-knit teams of talented, curious, and authentic people working together toward a common goal.
Deliver advanced QAD ERP support across application and technical streams, resolving complex issues and mentoring junior analysts
Collaborate with clients to maintain stable, secure ERP environments, ensuring high performance and compliance
Troubleshoot posting errors, stuck processes, transaction mismatches, and variance reconciliations while documenting in tickets and runbooks
Pine Services Group is a portfolio company providing ERP support and consulting services. They are a people-first organization offering competitive benefits and professional development opportunities.
Provide advanced functional and technical support for complex SAP IS-U Billing environments, diagnosing and resolving critical production issues.
Perform deep troubleshooting across SAP landscapes, including root cause analysis, performance tuning, and development of targeted fixes.
Act as a trusted technical advisor for assigned client accounts, guiding implementation decisions and supporting business process optimization.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on matching candidates quickly and fairly, and partner with companies to manage applications and next steps.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Serves as the first point of contact for technical support via phone and email.
Provides guidance on products and assists with setup and maintenance of online learning software.
Troubleshoots hardware and software issues, managing support tickets for first-call resolution.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Provide timely technical support and troubleshoot software/system issues for franchisees and internal teams.
Manage administrative tasks for franchise openings, transfers, and closures, including POS configuration updates.
Support process improvements by identifying patterns, creating documentation, and contributing to cross-functional projects.
WellBiz Brands is the franchisor of five health and wellness brands including Drybar, Elements Massage, and Amazing Lash Studio. With over 700 franchised locations across the US, the company values integrity, accountability, and service-mindedness.
Lead onboarding sessions and live trainings to help users adopt AI-powered fashion workflows.
Provide ongoing customer support through email, Slack, and calls, troubleshooting issues and guiding workflow integration.
Monitor usage patterns, identify friction points, and collaborate with product and engineering teams to improve the platform.
This role is listed on behalf of a partner company that is at the intersection of fashion, design operations, and generative AI adoption. The company is fast-paced and innovative, with a strong focus on customer success and product improvement.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.