Play a critical role in ensuring the success of our clients by providing technical guidance, leveraging your deep knowledge of SpryPoint applications to help customers maximize the value they receive from our products, drive adoption, and build strong, long-lasting relationships.

We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team to provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Responsibilities include troubleshooting, installing, and documenting support requests.

Maintains smooth operation of multi-user computer systems, coordinating with network engineers. Monitors system resources to maintain operating efficiency and performs systems security administration functions, including creating user profiles & accounts. Makes recommendations to purchase hardware/software and coordinates installation/backup recovery. Requires 5-7 years' experience and a BA/BS degree or equivalent.

As a Technical Support Specialist, link clients to all company departments, working within the U.S. time zone. Focus on Braiins OS and Manager, use Ubuntu and Linux command line, and navigate API setups. Contribute to knowledgebases, help clients install and troubleshoot, and engage with industry players, relaying feedback to product teams.

The Senior Storage admin is responsible for managing and maintaining data storage infrastructure, ensuring data availability, security and performance. Operate, maintain, manage, tune, configure, troubleshoot, and patch SAN. Upgrade all Storage Area Network (SAN)/Network Attached Storage (NAS) hardware, software and tools.

As a Level 1 Support Analyst, you’ll be the first point of contact for clients needing technical support, handling first level requests efficiently and professionally. You’ll also escalate issues to senior team members when needed, ensuring prompt resolution.

Responsible for supporting a large Mainframe payroll application. Candidate will be trained under 1st shift and then move to 2nd shift for full support. Excellent troubleshooting and communication skills are needed.

As a Help Desk Technician, you will answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. You'll provide professional customer service and timely resolution or escalation of issues, accurately log all service requests, and exercise patience and professionalism during stressful situations.

Responsible for implementation, configuration, and support of SAP Integrated Business Planning (IBP) solutions, particularly in Demand, Supply & Response, Inventory Optimization (IO), and Sales & Operations Planning (S&OP); requires understanding of SAP IBP functionalities and experience with SAP Advanced Planning & Optimization (APO). Will collaborate with stakeholders to optimize supply chain processes and drive business improvements.

Be a part of the lifeblood of customer retention! Use your analytical mind and advanced problem-solving skills to provide extraordinary customer experience. Manage multiple tasks in a fast-paced environment, prioritize workload effectively, and demonstrate excellent English communication skills through various channels.