Remote Information technology Jobs • Troubleshooting

We're looking for Technical Product Support professionals who are passionate about helping users resolve technical challenges and improve their experience with mission-driven software. You will be considered for future Technical Product Support openings and prioritized when relevant roles become available. Securly is seeking professionals with experience supporting SaaS products in education, K–12 school districts, or B2B environments and prior background in technical support, IT help desk, or systems support roles.

Reporting to the Client Technical Manager, the Tier 2 Client Technical Representative will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products. You will troubleshoot issues related to the Patient Access Curator platform; manage a large caseload of issues escalated from Customer Support, and Relationship Management in Salesforce; and determine the severity and scope of issues.

Provide customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. Communicate courteously and effectively to ensure customer and service level standards are successfully met. Anticipate and proactively respond to customer needs, making sure reported issues are documented in detail and resolved or properly assigned. The Service Desk operates 24/7 365 days per year.

As an IT Support Analyst at Huge, you will provide first-line support to users to ensure issues are resolved promptly in a primarily creative based, Mac OS environment. You will deploy systems, troubleshoot devices, assist with setups, and help with office infrastructure. This role requires travel to your local office, and you should be a motivated individual eager to expand your IT skills.

Represent Markforged by providing excellent Technical Support to resellers and customers, driving towards an excellent customer experience. You will be developing knowledge and competence of a diverse range of technologies while investigating, troubleshooting, and following up on customer issues. This role also includes creating new and improving existing technical documentation and providing technical training to partners and customers when required.

Provide world class service and support for clients by troubleshooting and diagnosing IT issues. As a L2 Support Engineer, you will be providing remote support and assisting in the monitoring and maintenance of computer systems and networks. Ensure customer calls are promptly attended to and that a high standard of information recording is maintained within cases.

Responsible for performance and availability of Compute and Network infrastructure consumed by all business segments. This role is focused on delivering monitoring and automation capabilities. Quickly respond and resolve critical service outages. Assist in establishment of performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria. Develop automated solutions to address potential problems before they result in a service interruption.

The IT Support Specialist role will contribute to help desk, system and computer support. Alongside the IT team, the IT Support Specialist will be responsible for certain tasks and special projects may be assigned in addition to required daily tasks. Main responsibilities include configuring and supporting laptops, troubleshooting issues, and providing remote connectivity support.

The Network Monitor/NOC Tech Tier 2 role involves monitoring network performance and providing technical support. Responsibilities include troubleshooting network issues, escalating complex problems, and ensuring network stability. The position requires working in shifts, including 6 am - 3 pm PHT, 4 pm - 1 am PHT, and 9 pm - 6 am PHT.

The Technical Operations Level 1 role serves as the first point of contact for IT support, handling incoming technical issues and troubleshooting various IT problems. This role requires strong customer service skills and a proactive approach to problem-solving. The role involves maintenance, optimization of IT systems, and the escalation of complex issues, demonstrating expertise in IT service management.