Remote Information technology Jobs · Troubleshooting

This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future. Diagnose and resolve day-to-day technical issues, monitor daily reports and logs for errors, serve as the first line of support for internal teams experiencing operational tech issues, and escalate and coordinate fixes with engineering as needed.

As a Sr. Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. Working in a fast-paced environment, you will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform.

Play a key role in ensuring our Salesforce platform runs smoothly for teams across the company. Serve as the go-to expert for end users, providing support, troubleshooting issues, and implementing enhancements that make Salesforce more efficient, scalable, and user friendly. Partner with Salesforce administrators and developers to keep the platform optimized and continuously improving.

This role is crucial in ensuring contributors across various locations have seamless access to IT resources and quick resolution of technical issues. The Tech Support Specialist collaborates with internal service teams, such as DevOps and SecOps, to maintain a secure and efficient IT environment, providing remote technical assistance to employees, troubleshooting hardware, software or network connectivity, and assisting with contributor onboarding and offboarding.

This role is responsible for providing hands-on technical support for internal hardware, software, and network-related issues. You will be the first line of defense for IT support, ensuring smooth operations for a distributed team, maintaining corporate systems, and contributing to a secure, modern workplace infrastructure. The ideal candidate is a strong communicator, problem-solver, and collaborative team partner with a customer-first attitude.

As a Senior Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products by troubleshooting and resolving complex technical issues as well as performance optimization, ensuring seamless and successful experience with our solutions, working cross-functionally with teams across Engineering, Product Management, and Professional Services.

The Grants Systems Administrator is a technical and operational specialist responsible for the backend functionality and optimization of Hillel International's grants management system (Fluxx). This role serves as the internal expert, developer, and troubleshooter for the platform, ensuring seamless grant operations. The Administrator will be key in Fluxx form building, data hygiene, and technical troubleshooting to support the grant objectives of teams across the organization.

You are responsible for the support of complete customer infrastructures in close customer contact on site or remotely in the SME sector. This includes consulting, operating and developing the on-premise, private and public cloud platforms of our customers in the technology areas of Microsoft Server and Clients, Azure, network, virtualization, backup/restore, databases, antivirus, monitoring, security and more. Your contribution to change, problem and incident management (second-level) as well as independent implementation of projects is required. You also support with your expertise in technical analysis and in-depth troubleshooting (3rd level).

The Platform Management Specialist II will serve as a key technical resource responsible for managing, optimizing, and supporting the Salesforce platform to meet business objectives. This role requires a blend of platform ownership, stakeholder engagement, and technical expertise to ensure seamless integration and adoption of Salesforce across teams. The scope of this position is the day-to-day administration, monitoring, and support of enterprise platforms and related systems.

Respond to user requests for service, troubleshoot problems, and resolve issues to the end-user’s satisfaction. Provide in-depth remote technical support and create Knowledge Base documents for problem resolutions. You will troubleshoot hardware and software issues and assist in the testing, configuration, and deployment of new workstations, peripherals, and software. You will also maintain accurate inventory and manage Macs and Apple devices via Jamf Pro.