Provide remote IT support to over 4000 users across the business.
Partner with People Team to process changes, onboarding and offboarding requests.
Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.
National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.
Independently manages day-to-day application operations for assigned departments, escalating highly complex issues as needed.
Optimizes the application through development of new functionality, testing, and implementing scheduled vendor releases and system upgrades.
Ensures application changes follows change management procedures and protocols and creates and maintains required documentation.
Bozeman Health is committed to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Provide advanced remote technical support for MRI systems to customers and field service engineers.
Diagnose, troubleshoot, and resolve complex technical problems using remote diagnostic tools and Siemens Remote Services.
Coordinate and dispatch service actions, ensuring clear communication and actionable repair guidance for field engineers.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The company identifies top-fitting candidates and shares a shortlist with the hiring company.
Provide post-implementation, support desk, and front/back line support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers receive daily updates on case status, liaising with customer-facing and internal teams for problem resolution.
Develop innovative, customized solutions to meet customers' business needs and clearly communicate complex technical topics to varied knowledge levels.
DataDirect Networks (DDN) is a global market leader in AI and multi-cloud data management at scale, providing cutting-edge data intelligence platforms for high-performance data centers. The company fosters a team of passionate professionals with a commitment to innovation, customer-centricity, and market leadership.
Handle technical support via phone, email, chat, and social media for student online classroom access issues.
Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.
Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.
Provide prompt and efficient technical support to internal and external users experiencing product issues.
Investigate and troubleshoot software and platform-related problems reported via phone, email, and chat.
Document issues and resolutions within the ticketing system and escalate complex problems as needed.
Equip is a leading virtual, evidence-based eating disorder treatment program dedicated to ensuring accessible and effective care. The fully remote company is recognized for its strong outcomes, highly-engaged workforce, and inclusive culture woven with a deep commitment to diversity, equity, and inclusion.
Proactively troubleshoot, detect, document, and resolve issues for private cloud deployments based on OpenStack, Kubernetes, and other cloud technologies.
Work closely with development teams to discuss customer issues, suggest improvements, fix product bugs, and provide detailed information on software defects.
Take ownership of escalated critical customer issues and participate in troubleshooting sessions to support some of our largest and most complex customers.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company is an established Silicon Valley leader serving Fortune 500 and Global 2000 customers with a collaborative, high-energy culture that values openness, risk-taking, and continuous growth.
Receive and process client requests and alerts within defined SLA timelines, including ticket creation and routing.
Perform troubleshooting, log review, and issue diagnostics to resolve L1/L2 level issues and implement fixes according to pre-defined procedures.
Collaborate with team members, follow and improve support procedures, and continuously develop knowledge of Genesys Cloud technologies.
Miratech is a global IT services and consulting company that partners with enterprises and startups to support digital transformation. The company is values-driven with a culture of Relentless Performance, operates in over 25 countries with nearly 1000 full-time professionals, and has an annual growth rate exceeding 25%.
Provide timely technical support via phone, email, chat, and remote sessions, serving as part of a coverage-based support team for a North American customer base.
Investigate, troubleshoot, and resolve complex technical issues related to product functionality, integrations, and system performance, collaborating with Product and Engineering teams.
Develop technical documentation and monitor support trends to recommend improvements, contributing to continuous improvement initiatives that enhance team efficiency and customer satisfaction.
Numa builds a platform to power AI-native automotive dealerships, rearchitecting service and sales with advanced AI agents that automate customer interactions and streamline operations. It is a high-growth, industry-leading company named the #1 fastest-growing AI Automotive company by Inc. 5000, having raised $50 million from leading investors.