The Middle L1 Technical Support Specialist will be reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required. They will also be creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs. Furthermore, they will be collaborating closely with internal teams to identify root causes and drive resolutions.
Communication with European customers (phone, email, IM). ITSM tickets handling and dispatching. Remote user support. Infrastructure monitoring and reaction according to the documentation. Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures. Prioritizing and escalating incidents (when required) to the appropriately experienced technician. Operating in shifts for 24/7 customer support.
We are seeking an experienced and dynamic Regional Technical Manager to lead our local technical operations. This individual will be responsible for managing a small but highly skilled team of system, network, and database administrators. The team will closely collaborate with our Global ServiceNow Team to deliver seamless IT support for our customers.
This position participates in technical workgroups and functions as a technical expert as well as serves as the Engineering Lead on the team. The individual in this role will assist in resolving complex and high-risk issues. This role supports the research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements.
Deliver transformative digital supply chain solutions as a Senior SAP EWM Consultant at Westernacher Consulting. You will design and implement SAP EWM solutions, configure and enhance SAP EWM systems, and collaborate with clients to understand their business needs. Lead end-to-end project implementations and work with development teams to prepare functional specifications and test cases.
Seeking a seasoned Principal Technology Optimization Manager to act as a critical bridge between our business operations and our engineering teams. Responsible for translating business needs into technical strategy and overseeing the technology portfolio to ensure it aligns with and drives company goals. You will guide teams to deliver robust, scalable solutions that enhance our platform.
Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization, responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative, working together with other support engineers to serve our customers.
We are seeking an experienced IT Business Analyst (IT BA) to join our IT Business Analyst Team within Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. This role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments.
Provide industry best practices and serve as a trusted client advisor. Drive requirement gathering and serve as the Salesforce platform expert. Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals. Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge.
In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks. You will coordinate a wide range of activities from gathering customer requirements and configuring the software to conducting technical setup and delivering training. You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously.