Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
Conduct ticket audits, assess resolution quality, and implement improvement plans.
Provide mentorship, handle escalations, and screen candidates for technical and soft skills.
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Own the end-to-end lifecycle of physical spaces from site selection to operations, including lease negotiation, construction, and facilities management.
Build a repeatable playbook for opening and running multiple offices across the U.S. and internationally, balancing employee workspace with public event venues.
Hire and lead a small workplace team as the function scales, while remaining hands-on and acting as a player-coach.
Deepgram is a leading platform for the Voice AI economy, providing real-time APIs for speech-to-text and text-to-speech. Backed by a recent Series C and with over 200,000 developers and 1,300+ organizations, the company has processed over 50,000 years of audio and expects an AI-first mindset from all team members.
Manage remote client engagement and application processing for PCA/PVoC services.
Ensure completeness and compliance of documentation for Certificate of Conformity issuance.
Act as central coordination point between clients, on-site sales affiliates, inspection, and laboratory teams.
SGS is the world’s leading inspection, verification, testing and certification company. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and financial goals.
Coordinate with clients, team members, and vendors to deliver projects on time and within budget.
Proactively seek guidance from senior team members and ensure compliance with operational procedures.
We are a Japanese global leader in providing innovative technological and research solutions to the healthcare industry. With over 5.8 million physician members globally and offices in multiple countries, we are a publicly traded company ranked in Forbes' Global 2000.
Lead inventory planning, forecasting, and open-to-buy strategy across all categories and functions.
Drive the inventory planning roadmap and partner with Technology to implement new tools and systems.
Manage, coach, and develop a growing planning team while raising planning fluency across the organization.
Brilliant Earth cultivates a more transparent, sustainable, compassionate, and inclusive jewelry industry. As one of the fastest growing e-commerce jewelers in the world, they foster a community of collaboration, respect, and encouragement with frequent team events and cross-departmental meetings.
Lead and supervise daily operations team performance, ensuring accuracy and timeliness.
Handle complex client escalations, troubleshooting operational, payment, and technical issues.
Onboard, train, and coach team members while maintaining visibility over client cases.
We are a fast-growing international company focused on client support operations. Our small team culture emphasizes ownership, independence, and hands-on problem-solving.
Drive continuous improvement and operational excellence across the organization, redesigning workflows and implementing Lean/Six Sigma methodologies.
Develop and execute an automation strategy using tools like UiPath, Power Automate, and AI-enabled solutions to deliver measurable ROI.
Partner with business leaders to identify opportunities, build business cases, and lead automation initiatives from discovery to deployment.
Trulioo is a global leader in digital identity verification, enabling organizations to onboard customers and combat fraud. With over 5 billion identities verified and 700 million business entities, the company fosters a collaborative, people-first culture recognized as a BC Top Employer.
Lead the launch and scaling of data collection as a strategic service line, defining operational models and processes.
Own and improve global talent and data-sourcing channels, including crowdsourced gig contributors, agencies, and providers.
Build automation, operational systems, metrics, and capacity forecasting to enable fast, predictable project delivery.
Mindy Support provides data sourcing and crowdsourcing services for AI and technology companies. They operate globally with a distributed team and emphasize ownership, clear thinking, and practical execution.
Delivers onsite and remote consulting services to optimize da Vinci Surgery programs, focusing on standardization, efficiency, and cost management.
Collaborates with hospital leadership and cross-functional teams to drive long-term, customized solutions for robotic program success.
Analyzes customer data and performance to tailor engagements, demonstrating measurable value and supporting new product launches.
Intuitive is a pioneer and leading company in robotic-assisted surgery, united behind the mission that minimally invasive care is life-enhancing care. With over 25 years of experience, they foster an inclusive and diverse team, working with hospitals worldwide to advance healthcare.