Manage the administration and optimization of Customer Success platforms.
Leverage AI and automation tools to enhance account insights, risk detection, and customer communications.
Execute and standardize core customer lifecycle processes, including onboarding, success planning, Quarterly Business Reviews, renewals, and expansion.
IDC is a global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions with over 1,000 analysts worldwide.
Design and operationalize tech-touch Customer Success strategy.
Define and implement a customer health scoring framework.
Use AI tools to automate and scale engagement programs.
Branch empowers workers with financial freedom by helping companies accelerate payments and providing Americans with accessible financial services. They are committed to building inclusive and transparent financial products and value diversity, innovation, and collaboration within their team.
Lead the strategic planning and execution of AI initiatives across the supply chain.
Engage deeply with senior leadership and stakeholders to define clear project scope and objectives.
Foster strong collaboration across business units and technical teams to drive successful implementations.
Danaher is a global science and technology innovator that helps customers solve complex challenges. They have over 63,000 associates working across life sciences, diagnostics, and biotechnology.
Lead a team to deliver EPD systems, programs, and our agentic transformation.
Design an end-to-end information flow across our core systems so teams spend less time reconciling data.
Automate customer and GTM feedback loops by ingesting and synthesizing feedback at scale.
Vanta helps businesses earn and prove trust by monitoring and verifying security continuously. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and they are committed to hiring diverse talent of different backgrounds and providing an inclusive work environment for all.
Manage and coordinate internal AI/Data project cycles.
Streamline workflows and support process improvements.
Create clear communications, reports, and presentations.
Jobgether is a platform which uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They connect job seekers with companies, ensuring a smooth and objective hiring process.
Skaled Consulting is focused on turning defined client workstreams into realistic, actionable, profitable, and timely execution plans that can be delivered at scale across multiple clients. They seem to have a fast-paced client service environment.
Full P&L ownership of scheduling operations and call center functions.
Drive transformative cost reduction across the full operational cost structure.
Design and evolve the Operations organization, deploying AI and automation.
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. They've raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Lead engagements from initiation through delivery, ensuring client satisfaction.
Build trust with clients by acting as a strategic partner.
Facilitate workshops and translate outcomes into structured action plans.
AZX accelerates positive impact in critical industries through AI transformation. They are growing quickly and work with category-leaders in real estate, energy, logistics, and utilities. They aim to create the ultimate place to work for those passionate about AI and making a positive impact.