As the Manager of Implementation, you will play a hands-on role in leading customers through successful onboarding and implementation experiences. You’ll manage and support a small but growing team, refine our implementation process, and help drive key outcomes across customer experience, time to value, product adoption, and operational efficiency.

Lead and optimize our customer retention, re-engagement, and support functions across our two-sided marketplace, overseeing the full customer lifecycle, with a focus on maximizing engagement, reducing churn, and driving long-term customer lifetime value. Requires a strategic operator who thrives in a high-growth, fast-paced environment comfortable in deep operational execution and cross-functional collaboration.

Lead the strategic evolution of our high-volume support functions. Drive operational excellence, scale AI-powered automation, and optimize workflows to deliver seamless, high-quality customer experiences at scale. The role is pivotal in maximizing customer retention, improving survival rates, and reducing cost-to-serve while maintaining best-in-class service quality.

As Creative Operations Director, you’ll lead the strategy, tools, and processes that enable our teams to deliver world-class creative services efficiently, optimize creative workflows, implement automation, and develop scalable solutions that enhance speed, quality, and collaboration.