Lead and scale Karbon’s customer learning programs by defining and executing a strategy that empowers thousands of accounting professionals to seamlessly adopt Karbon and achieve meaningful, lasting value. Bring firsthand experience working in the accounting industry and build world-class education programs specifically for accountants and their teams. Oversee a high-impact team and work cross-functionally with Product, Customer Success, Marketing, and Implementation to deliver targeted learning experiences.
This role is pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. You will build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create , the ServiceNow Implementation Methodology, to drive successful customer outcomes.
Oversee the full lifecycle of service delivery for clients in the international health sector, ensuring high service quality, managing cloud and AI-based solution portfolios, and collaborating closely with senior leadership to drive innovation and success by being responsible for Decentralized & Housing AI/Cloud services and leading the delivery of Cloud and AI-driven solutions.
The Director of Revenue Operations is a strategic leader responsible for scaling GTM Operations, Enablement, and Development to support a $100M+ ARR SaaS business growing at 20%+ annually. This role drives alignment, efficiency, and predictability across the revenue organization through data, automation, and best-in-class tools and processes. A key focus is leveraging AI and large language models (LLMs) to uncover process improvements and scalable growth opportunities.
Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high quality standards. Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities. Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders. Represent Ready at key convenings, public sector forums, and strategic meetings.
This role combines daily team management with ownership of our AI-powered support experience. You’ll play a key role in coaching your team, optimizing performance, and improving automation workflows in partnership with our product and engineering teams. The ideal candidate is a strong operator who thrives on team development, loves solving process problems, and gets excited about how AI can level up human support.
As an Implementation Manager, your mission is to get new customers up and running on the Siena platform — efficiently, confidently, and excitedly. You’ll guide new users through onboarding, translating their SOPs into AI-powered automations, and ensuring they become self-sufficient experts on our platform. You'll work with medium to large-sized organizations and must be capable of successfully implementing new business while ensuring a high degree of client satisfaction.
This role is responsible for leading and expanding our remote customer support and medical nurse teams to effectively support our brick-and-mortar veterinary facilities. The successful candidate will oversee day-to-day operations, maintain high service standards, and drive the growth of our remote teams from 40 to 200 members over the coming years. We seek a tactical leader experienced in managing teams and scaling dynamic business models with integrated remote and on-site operations.