Oversee day-to-day maintenance operations, work order management, and vendor coordination.
Build and implement scalable maintenance workflows and operational systems.
Lead, mentor, and support maintenance coordinators and operational staff.
OurAssistants connects U.S.-based property management companies with highly skilled virtual professionals. They are committed to building high-performing remote teams that deliver operational excellence.
Serve as the primary day-to-day point of contact for a Fortune 50 client, building trusted relationships and translating feedback into action.
Directly guide operations and marketing teams, diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement.
Identify longer-term opportunities and surface them to engineering, product, and learning design teams, translating learnings into scalable operational processes.
Pathstream's career mobility platform helps companies invest in their employees’ growth –a win-win that increases retention, advances DE&I outcomes, and ultimately builds a highly competitive future-ready workforce from within. We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale.
Own end-to-end billing operations across the full claims lifecycle.
Lead and manage a team of 4+ offshore support staff setting priorities, assigning workstreams, and reviewing output.
Manage a high volume of billing questions and escalations from vendors and internal teams.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized mental health services covered by insurance. The company is experiencing rapid growth with a team of over 400 clinicians and a focus on high-ownership and mission-driven culture.
Directly lead and manage a team of Patient Support Associates to ensure medication adherence or timely prior authorization.
Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time.
Provide front-line supervision and ongoing coaching and performance management to Patient Support team.
Shields Health Solutions is a specialty pharmacy management service provider. They are a fast-growing company that values motivated self-starters with a positive outlook and a focus on high-quality work.
Develop and execute our Country strategy, including sales, customer delivery, KPI setting and hiring.
Design the optimal pipeline to reach our ambitious sales targets in the B2B side; lead interactions with the top 30 strategic accounts in the market.
Hire the founding country team responsible for sales and implementations; define event priorities and where to invest for brand awareness.
ElevenLabs is an AI research and product company transforming how we interact with technology. They launched in January 2023 with the first human-like AI voice model. They serve millions of users and thousands of businesses; their investors include Andreessen Horowitz, ICONIQ Growth and Sequoia.
Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.
Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.
Talk to service business owners and get them set up.
Build internal tooling so the team moves faster.
Redesign broken processes.
Wonderly is building an AI business platform for service businesses, helping them generate more revenue. They are backed by YC and Sam Altman, with a $500M+ valuation and hundreds of thousands of users, aiming to redefine how AI drives revenue for businesses.
Set the strategic direction of the practice, lead a team of Practice Managers, and drive the financial and operational performance of the business.
Manage and mentor Practice Managers who oversee project managers, consultants, solution architects, developers, and team leads.
Serve as the senior escalation point for complex client and project issues, bringing calm, clarity, and resolution when it matters most.
Pine's portfolio company is seeking a Practice Director to set the strategic direction of the practice, lead a team of Practice Managers, and drive the financial and operational performance of the business. They foster a high-performance, people-first culture.
Provide cross-line operational support across service lines.
Answer client and caregiver calls and handle schedule changes.
Review visit notes and execute recurring operations tasks.
Tandem Care delivers home care via Continuous Care, Targeted Care, and On Demand service lines. We value collaboration, communication, and clear expectations in our fully remote team that emphasizes quality of care.
Lead and manage a team of Credentialing Specialists and Operational Analysts to ensure timely and accurate credentialing file processing.
Oversee credentialing workflows to ensure compliance with NCQA guidelines, state regulatory requirements, and client-specific policies.
Partner with internal stakeholders to resolve escalations, streamline workflows, and improve operational outcomes.
CertifyOS is building the data infrastructure that powers modern healthcare. They value authenticity, accountability, collaboration, results, and openness to feedback, fostering a high-ownership team focused on solving real infrastructure problems.