The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.

The Assistant Manager will oversee the Customer Experience team, support the development of supervisors, and maintain high service standards. This role involves managing daily operations, workforce planning, meeting KPIs like SLAs and CSAT, and ensuring adequate staffing, especially during seasonal demands. The manager will contribute to strategy meetings and implement training to empower the team to deliver on the brand promise.

We are seeking a Support Operations Manager to oversee and expand our services, creating strong experiences for our users (patients, providers, etc). This person will leverage their communication, cross-functional expertise, leadership, and data analysis skills to drive support-specific OKRs, KPIs, and SLAs out of a high-performing frontline support team. They will help build processes and workflows for scale, and improve collaboration between the different support team tiers.

You’ll play an essential role in expanding and scaling our international payments offering, ensuring our processes are quick, seamless, and running efficiently. You’ll be embedded within the Global Payments product team, and will work closely with teams across Monzo and key external partners to ensure international payments work seamlessly for our customers. You’ll be setting up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team.

As the Manager, Claim Operations you will play a key role in Guidehealth’s expansion and growth. You will provide operational oversight to the claims production and the inventory and reporting teams to ensure all required KPIs and Metrics are being met.

As a Sr. Manager of Supply Planning, you will be responsible for the development and execution of supply plans to meet demand while maintaining optimal inventory levels. Working closely with the Planning team and other key stakeholders, you will build a high-performing supply planning process that aligns with overall business objectives. You will drive continuous improvement initiatives to enhance supply chain efficiency and effectiveness.

We are seeking a proactive and detail-oriented xDR Operations Specialist to optimize processes and systems, support teams, and ensure data accuracy. This role involves technical troubleshooting, data management, and effective communication with internal and external stakeholders. The ideal candidate will have strong project management skills, analytical expertise, and a customer-focused approach to drive operational excellence.

The Admissions Team Lead is accountable for achieving student start target objectives within designated Keypath Academic Partners by providing customer service and proactive coaching support. They collaborate with the Admissions Manager to implement new processes, deliver training and coaching to Advisors, and motivate the team through initiatives. Responsibilities include people leadership, sales management, process management, and stakeholder engagement.

Work closely with the Revenue Recovery Operations Associate to implement Pacvue’s Revenue Recovery program on major eCommerce platforms, including Amazon and Walmart, managing the process from pre-sales audits to post-sales onboarding, ensuring accurate data integration, streamlined workflows, and high client satisfaction in a competitive environment.

Refine internal processes, resolve inefficiencies, and drive impactful improvements in collaboration with our COO. Uncover and eliminate the root causes of operational challenges, creating systems that empower teams to work at their best. Identify and fix inefficiencies, optimize systems, and enhance collaboration across teams to ensure alignment and information flow.