Own enterprise contact demand forecasting and capacity planning across internal and BPO teams.
Lead workforce management platform migrations (Verint, Webex, Amazon Connect) and modernize scheduling and real-time operations.
Deliver decision-ready executive communication and build high-performing analytical teams through coaching and change leadership.
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, empowering healthcare consumers to save and improve lives. It is a large company with a strengths-based, empowerment-oriented culture focused on member experience and operational excellence.
Support payroll integration for newly acquired companies, coordinating implementations, transitions, testing, and go-live activities.
Maintain payroll calendars, checklists, approvals, reconciliations, and audit-ready records, ensuring compliance and accuracy.
Identify opportunities to simplify and automate manual work, documenting processes and supporting system configuration and data cleanup.
Solen Software Group is an investment and operating company that acquires and operates proven software businesses with growth potential across various vertical markets. The company is backed by advisors and investors who have built software businesses of material scale, and it operates with a long-term, growth-oriented mindset.
Lead the design and delivery of AI-optimized workflows and role evolutions across divisions.
Drive stakeholder engagement and change enablement to ensure adoption of redesigned processes.
Own metrics, feedback loops, and continuous improvement for work redesign initiatives.
Mercury Insurance is a provider of insurance solutions, helping people reduce risk and overcome unexpected events. The company has been in business for over 60 years and values a collaborative, inclusive culture with a focus on professional development.
Manage day-to-day operations for enablement programs, including intake, planning, scheduling, and launch readiness.
Administer and optimize enablement platforms, such as learning management and content systems, and maintain reporting on program adoption and impact.
Establish and maintain standard processes, templates, and governance for enablement content, and coordinate cross-functional stakeholders.
Maleda Tech is a technology company that provides enablement operations services. We're a small, agile team with a culture focused on efficiency and supporting field performance.
Serve as the primary resource for quality assurance initiatives for the Family Heritage Division.
Develop and maintain systems, dashboards, and reports to make quality data actionable.
Monitor key performance indicators and investigate agent misconduct to ensure regulatory compliance.
Globe Life is an insurance company committed to empowering employees and fostering a caring, innovative culture. The company values collaboration, respect, and growth, helping employees make tomorrow better.
Own daily execution of the chase queue, monitoring retrieval rates and AID ownership across roughly one million annual chases.
Oversee AI-enabled voice agent performance and adjust workflows to improve retrieval yield while reducing provider abrasion.
Manage staffing models, capacity forecasts, and serve as the operational point of contact for the customer retrieval relationship.
Reveleer provides a unified platform for risk adjustment, quality improvement, clinical intelligence, and member management, helping health plans and provider organizations navigate value-based care. The company is trusted by over 80 customer organizations nationwide and combines regulatory expertise with human-in-the-loop AI to support documentation integrity and operational readiness.
Build and improve sales team operations by mapping out deal processes and creating repeatable workflows.
Own forecasting, performance reporting, and dashboards to give leadership clear visibility.
Manage account assignments, sales compensation design, and maintain Salesforce CRM data accuracy.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're a fast-growing company recognized as one of Fast Company's Best Workplaces for Innovators and Built In's Best Places to Work, with a culture of ambition and high-caliber colleagues.
Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
Use data and operational judgement to solve complex problems and ensure compliance and service excellence.
Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.
Drive high-impact operations projects, from redesigning payment processes to onboarding AI vendors.
Build internal models and lead quality task forces to enhance efficiency and customer satisfaction.
Work directly within workflows, handling customer interactions and identifying process improvements.
Clipboard is an app-based marketplace that connects healthcare professionals with workplaces, enabling financial stability for workers and essential care to millions. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Lead process improvement, RPA, and Lean Six Sigma projects to drive operational excellence.
Collaborate with senior leadership to prioritize initiatives and build stakeholder relationships.
Develop project plans, coach teams, and promote a culture of continuous improvement.
Navitus is a pharmacy benefit manager (PBM) providing cost-effective medication solutions. They foster a diverse environment with a focus on customer service and growth.