Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Own the operating model for the full product organization, including planning cadences, roadmap governance, and OKR cycles.
Define how Primer measures product performance across the portfolio by building dashboards and feedback loops.
Lead go-to-market readiness across product, coordinating with Engineering, Commercial, and Marketing to ensure successful launches.
Primer provides a unified infrastructure for global payments, helping finance and payments teams reduce complexity and capture more revenue from a single platform. The company is backed by top venture capital firms like Sofina, Peak XV Partners, and Tencent, and operates with a remote-first culture, fostering a distributed, senior team.
Lead end-to-end resource management and customer support operations for the Learning Innovation team.
Oversee capacity planning, staffing, and utilization while architecting scalable support experiences.
Drive integration of AI and automation into workflows to improve efficiency and decision-making.
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a focus on freeing people from busywork.
Evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements.
Coach dealer staff on sales techniques and customer service standards to meet objectives.
Track key performance metrics, report progress, and implement best practices.
MSX is a trusted global partner to leading vehicle manufacturers and mobility organizations for over 30 years. They design and deliver tailored solutions for sales performance, repair optimization, and consumer engagement with a diverse team.
Build and nurture strong client partnerships, serving as a trusted advisor for creative strategy and growth.
Bridge creative and media teams by translating campaign priorities into actionable direction and clear communication.
Turn performance insights into creative recommendations and structured testing strategies to continuously improve content outcomes.
New Engen is a digital marketing agency that helps brands grow through performance-driven campaigns, with Donut Studios as its in-house creative studio crafting high-performing content for ambitious brands. The company has offices in Seattle, New York, and Northwest Arkansas, and supports a distributed team of remote employees across multiple states, fostering a collaborative and purpose-driven culture.
Own operational performance, optimizing clinical and administrative workflows to ensure high-quality patient care.
Leverage technology and AI to enhance operations, patient experience, and drive growth across markets and payer networks.
Collaborate closely with executive leadership to align operations with clinical objectives and company strategy.
Synapticure is a mission-driven digital health and life sciences company transforming care for those with neurodegenerative diseases. The company is remote-first, founded by patients and caregivers, and operates a dual-engine clinical and research platform.
Lead Medicaid operations and serve as the subject matter expert shaping service delivery and regulatory compliance.
Own client relationships, drive operational excellence, and implement process improvements across the team.
Develop and coach a high-performing remote team, fostering accountability, collaboration, and continuous growth.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. With over 150 customers in more than 120 countries and 25+ years of experience, the company fosters a culture of innovation and customer success.
Develop high-quality slide decks and briefing materials for donor check-ins and various audiences.
Support proposal development by ensuring program narrative, scale plans, and budget assumptions are accurate.
Own project management infrastructure including RASCI matrix, workplans, and milestone trackers.
The Luminos Fund provides transformative education programs to vulnerable children, helping them catch up to grade level and prepare for lifelong learning. It is a fast-growing international nonprofit supported by partners like the Gates Foundation and has received multiple global awards.
Partner with the Senior Director for Innovation to design and execute innovation pilots, managing logistical workflows and project administration.
Assist in identifying and adopting new technologies, translating complex technical concepts for lay audiences.
Manage the innovation pipeline, coordinate communications and events, and support data-informed feedback loops.
Campus Compact is a national coalition of colleges and universities dedicated to higher education civic and community engagement. As the largest association of its kind, it supports institutions in developing students' citizenship skills and forging community partnerships, now scaling impact with philanthropic investment.
Lead Underwriting, Processing, and Closing to drive revenue through origination, quality, velocity, and homeowner experience.
Manage and develop production leaders, building capabilities in performance management, coaching, and resource planning.
Establish operational goals, monitor metrics, and implement solutions to improve capacity, efficiency, and team effectiveness.
Splitero helps homeowners access home equity without monthly payments through a win-win financing product. Founded by Michael Gifford and David Zvaifler, the company fosters a culture of transparency, innovation, and inclusivity.