Intake, triage, and perform Level 1 technical troubleshooting for production support cases. Accurately document all findings, steps taken, reproduction details, and relevant information within the ticketing system. Collaborate cross-functionally with Development, QA, Client Services, Payer Relations, and other internal departments as needed to progress resolution.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Provide professional and timely support for Softdocs products.
Troubleshoot technical issues related to document management and eForms solutions.
Document issues and collaborate with internal teams to resolve complex problems.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.
Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.
Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.
Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.
As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.
Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.
Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.
Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.
Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Monitor performance and troubleshoot issues in a 24 x 7 x 365 environment.
Support the end-to-end flow of data, including connectivity, data formats, and software platforms in an AWS environment.
Function as primary support for MX customers by investigating and maintaining ownership of participant issues to ensure a resolution is delivered in a timely manner.
Manifest MedEx is the largest nonprofit health data network in California, combining and delivering crucial health information for more than 50 million individual records.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Field incoming client communications via phone, chat, and online customer portal. Train end users on how best to use PerfectServe’s phone, mobile, and web applications. Own basic-to-advanced troubleshooting efforts, identify root cause(s), and make configuration changes to resolve the issue.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care.
Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.
Leverage JavaScript, CSS, and HTML to configure and customize the company's app for customers' online stores. Diagnose and troubleshoot technical issues, providing effective resolutions and guidance to customers. Engage with customers via chat and email to address and follow up on support inquiries promptly and professionally.
Clearer.io is reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams. Provide 2nd & 3rd level application support for the application. Monitor application health, configure alerts, and analyze application performance to recommend improvements.
SGS is the world's leading testing, inspection and certification company and is recognized as the global benchmark for sustainability, quality and integrity.