Own the performance and continuous improvement of AI customer experiences across Ashley Digital's brands, designing conversation strategy and success metrics.
Build and maintain a continuous improvement framework using customer sentiment, QA findings, and conversational analytics to optimize AI interactions.
Manage the enterprise knowledge base, establishing scalable practices like taxonomy, governance, and content lifecycle to ensure AI and human support accuracy.
Prompt EngineeringCustomer Support OperationsKnowledge ManagementAnalytics
Manage the day-to-day performance of the customer-facing AI agent (Fin) and ensure quality-adjusted automation rates improve month over month.
Own the Help Center content end-to-end, including taxonomy, article templates, and AI-retrieval writing standards.
Operate the content flywheel that turns every wrong or missing AI answer into a published fix.
15Five is an AI-powered performance management platform built for business impact. It is a high-performance, high-purpose remote startup with a focus on high standards and high support.
Lead product discovery and development of Conversational AI experiences at BMO Virtual Connect, including Natural Language IVR.
Partner with technology, analytics, design, risk, and business leaders to deliver scalable, responsible, enterprise-grade AI.
Provide subject matter expertise, manage initiatives, and support strategic planning for conversational AI.
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.
Design architectures for specialized subagents in live customer conversations, covering technical Q&A, product pricing, discovery, objection handling, and more.
Master the dialogue platform, train Superhumans using prompting, RAG, and fine-tuning, and prototype complex prompting workflows.
Build routing systems that decide when to answer directly, invoke subagents, escalate to humans, or decline unsafe actions.
1mind is building enterprise software for Autonomous Customer Experience, deploying AI 'Superhumans' that serve buyers across the entire journey. The company is remote-first with a fast-moving culture emphasizing ownership, autonomy, and impact from day one.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Own the strategy and ops teams that are transforming CX with AI agents while delivering 24/7/365 support for over 85,000 customers.
Define how specialists and AI agents collaborate, rebuilding goals, incentives, and workflows around closing AI learning loops.
Lead global scheduling, capacity, quality, training, and be the voice of CX to Product and Engineering.
Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Serve as Miratech's senior AI advisor to client executives, defining vendor-neutral AI strategies and roadmaps for contact centers.
Lead AI readiness and maturity assessments, build business cases and ROI models, and partner with delivery teams to turn strategy into clear requirements.
Design live demos, prototypes, and workshops, and represent Miratech on contact center AI through client briefings and events.
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. With nearly 1,000 full-time professionals across 25+ countries, it has a culture of Relentless Performance and a 99% project success rate.
Define and lead the end-to-end customer experience strategy across all touchpoints.
Design and scale an AI-first, human-enabled support model across all channels.
Own voice of customer, insights, and metrics to drive organizational action.
Fullscript is an industry-leading health technology company on a mission to help people get better. Over 125,000 practitioners and 10 million patients use their platform for clinical insights, lab interpretations, patient analytics, and access to high-quality supplements.
Define and own the conversational AI roadmap across voice, chat, SMS, and email, balancing consumer impact, client demand, and operational readiness.
Establish behavior standards for AI agents, including authentication, intent recognition, hardship handling, and human handoffs.
Manage vendor relationships, drive operational metrics, and partner with Legal and Compliance on regulatory frameworks.
TrueML is a mission-driven financial software company that creates better customer experiences for distressed borrowers using machine learning and digital engagement. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people and ensure nobody gets locked out of the financial system.
Partner with Legal, Finance, and CX teams to drive systemic improvements and executive-ready communication.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.
Act as a consultative partner to customers, uncovering business objectives and technical challenges to design AI-driven solutions.
Lead technical discovery and deliver tailored demonstrations of Cresta's AI-powered virtual agents, real-time coaching, and analytics.
Own the technical design and delivery of proof-of-value engagements, building ROI models and collaborating across Sales, Product, and Engineering.
Cresta is an AI platform that transforms customer experience by combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, the company has raised over $270 million from top investors and is led by AI pioneers, fostering a high-growth, innovative culture.
Execute the analytics framework for AI analytics, tracking performance of agent-replacement AI across voice and chat channels.
Design and run test analysis for AI model and prompt experiments, translating results into go/no-go recommendations.
Build and maintain dashboards and scorecards tracking KPIs like containment rate, accuracy, quality/CSAT, and escalation rate.
National Debt Relief is a leading debt settlement provider founded in 2009, helping over 450,000 people settle more than $10 billion in debt. It is a certified Great Place to Work with an A+ BBB rating and a team-oriented culture focused on employee growth.
Shape the conversational experience of an AI-powered platform by designing prompts and defining character personalities, tone, and behavioral guidelines.
Create high-quality training datasets and automate content workflows using AI tools like Claude, Cursor, and n8n.
Collaborate with machine learning engineers to test models, evaluate conversational quality, and improve output based on user analytics.
Our partner is a globally distributed, remote-first team developing conversational AI platforms for adult audiences. They seek a Senior AI Content Specialist to shape AI character personalities and refine AI interactions within a collaborative team.
Own the AI Receptionist partner enablement strategy, roadmap, and success metrics.
Deliver scalable partner readiness through live workshops, certifications, and self-service learning.
Collaborate with Product and Engineering to translate technical capabilities into enablement assets.
Founded from Stanford AI Lab, Cresta builds a unified AI platform for customer experience using conversational AI. With $270M raised from top investors, Cresta offers a people-first culture and is led by AI pioneers.
Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair shops. The company is a well-funded startup with $84M raised, backed by top VCs, and recognized as a Great Place to Work.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Lead the redesign of legacy IVR systems into modern, conversational voice experiences.
Design end-to-end voice journeys, intent models, and error recovery strategies.
Collaborate with product, engineering, and operations teams to optimize customer interactions.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals across 25 countries, they maintain a values-driven culture of Relentless Performance and a 99% project success rate.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.