Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Own the strategy and ops teams that are transforming CX with AI agents while delivering 24/7/365 support for over 85,000 customers.
Define how specialists and AI agents collaborate, rebuilding goals, incentives, and workflows around closing AI learning loops.
Lead global scheduling, capacity, quality, training, and be the voice of CX to Product and Engineering.
Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Map current workflows and identify where AI can take on review and quality work.
Build and launch AI-driven workflows, including prompts, pipelines, and quality monitoring.
Design test sets, measure accuracy, and help product teams set launch-readiness criteria.
We help business and product teams use AI to take on review and quality work. We are a small team that values hands-on collaboration, measurable outcomes, and continuous learning.
Answer live chats and support tickets across membership, events, finance, CRM, and website tools.
Write and update help content and build in-product help to drive self-service.
Improve the AI support agent Buzz, trace ticket causes, and recommend product and documentation fixes.
Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
Lead, coach, and mentor Product Support Specialists, tracking performance and building schedules for coverage.
Own the support queue in Salesforce, handle escalations, and oversee hardware support end-to-end.
Improve processes, keep documentation current, and leverage AI tools to accelerate investigations.
Inspiren offers a complete connected technology ecosystem for senior living, giving operators visibility and analytics to improve care. You'll join a growing global team united by a shared mission, with a new NYC office focused on collaboration.
Lead the global customer support organization and own the hotelier experience end-to-end.
Transform reactive support into proactive partnership by combining AI at scale with hospitality empathy.
Drive first contact resolution and reduce resolution times while supporting the wellbeing of your team.
Cloudbeds is a hospitality technology platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ people across 40+ countries, known for its innovative and inclusive culture.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Own new-hire onboarding, system access, and communications for sales teams.
Write and maintain SOPs, coordinate team meetings, and deliver training on new tools.
Use AI daily to automate manual tasks, run reports, and support product and engineering on fast follows.
Rebuilt is a private equity-backed real estate investment firm that buys properties off-market and sells them to investors. Backed by a $65M Series A, the company emphasizes a lean, vertically integrated team and a culture of grit, authenticity, and ownership.
Set the data governance strategy and source-of-truth hierarchy for GTM data across Salesforce and connected systems.
Design and maintain AI agents and LLM-powered workflows to automate data quality tasks.
Build automated monitoring and partner with cross-functional teams to ensure reliable metrics.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 5,000 enterprises trusting our behavioral AI platform, we're a high-growth company focused on innovation and collaboration.
Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.
Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.
Lead product discovery and development of Conversational AI experiences at BMO Virtual Connect, including Natural Language IVR.
Partner with technology, analytics, design, risk, and business leaders to deliver scalable, responsible, enterprise-grade AI.
Provide subject matter expertise, manage initiatives, and support strategic planning for conversational AI.
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.