Source Job

US

  • Deliver targeted presentations and demos to customers, shaping pursuit strategy with Account Executives.
  • Build trusted advisor relationships and translate technical concepts into business outcomes.
  • Author Statements of Work, quotes, and maintain CX, CRM, and contact center expertise.

Genesys Presales Contact Center Microsoft Dynamics Technical Presentations

20 jobs similar to Solution Architect (Presales) - Genesys

Jobs ranked by similarity.

US Unlimited PTO 16w maternity 6w paternity

  • Provide hands-on presales support to enterprise accounts, connecting technical capabilities to business outcomes.
  • Engage stakeholders across IT Security, IT Operations, and IT Service Management to deliver value-driven workshops.
  • Represent Nexthink as a thought leader at events and marketing activities, evangelizing the platform's value.

Nexthink is a global leader in Digital Employee Experience, helping enterprises create productive digital workplaces through real-time analytics, automation, and employee feedback. Headquartered in Switzerland, the company serves 1,000 customers and seven million employees, fostering a culture of excellence, innovation, and collaboration.

  • Lead client discovery sessions to identify business challenges, goals, and core value drivers.
  • Translate complex customer requirements into future-state architectures and roadmaps, delivering customized demos and POCs.
  • Address technical objections, respond to RFPs/RFIs, and partner with Account Executives to accelerate deal closures.

Twilio delivers communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. We are a remote-first company with a culture of connection and global inclusion, valuing diverse experiences.

US Unlimited PTO

  • Lead the technical side of the sales cycle, including discovery, product demonstrations, and technical Q&A for the Commercial Basics portfolio.
  • Produce 10+ new demo videos in your first year to scale reach beyond live meetings.
  • Build and deliver presentations that connect product functionality to tangible customer value.

Veeva Systems is a mission-driven industry cloud pioneer that helps life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, it surpassed $3B in revenue and operates with a public benefit corporation model focused on customer, employee, and societal success.

$98,000–$140,000/yr
US North America Unlimited PTO

  • Serve as a trusted technical advisor for complex enterprise sales opportunities, guiding technical strategy from discovery to close.
  • Design tailored demonstrations and solution architectures that align Quantum Metric's platform with high-level business outcomes.
  • Lead proof-of-concepts, define success criteria, and quantify business value for large enterprise customers.

Quantum Metric is a leader in digital analytics, helping organizations monitor, diagnose, and optimize digital customer experiences. With a remote-first culture, the company has been named to Inc 5000 and Deloitte 500 for six consecutive years and is recognized as a Best Place to Work by Glassdoor, BuiltIn, Fast Company, and Forbes.

US 4w PTO

  • Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
  • Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
  • Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.

Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.

North America

  • Drive revenue for Employee Experience, Customer Workflow, and ITX solution sales as a hands-on technical consultant.
  • Lead discovery workshops and product demonstrations to align solutions with customer needs.
  • Serve as a technical and domain expert, answering product feature and technical questions.

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.

$225,000–$300,000/yr
US

  • Lead technical solutioning on enterprise pursuits, owning architecture narrative, effort estimation, scope definition, and pricing input.
  • Drive Adobe alliance and co-sell motion, building named relationships and expanding existing engagements.
  • Hire, lead, and grow a team of solution architects and pre-sales specialists across the US.

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. The network comprises nearly 2,000 people with 50% engineers and 50% creative talent, and values solving hard consumer and business problems.

US

  • Own the customer relationship for key CX accounts and advocate for customers within NICE.
  • Resolve complex technical and high-stakes issues to ensure customer success and retention.
  • Partner with support, engineering, and product teams to meet SLAs and drive expansion.

NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.

UK

  • Manage and expand customer accounts within Twilio.org's Self-Service and Named Account customers across nonprofit sectors.
  • Work with customers to understand their business and technical requirements, designing solutions using Twilio's communications API platform.
  • Manage entire sales cycles, own a book of business, and drive new revenue, renewals, upsells, and cross-sells.

We shape the future of communications from home, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, making a global impact each day.

South America Central America

  • Achieve mastery of all Axon technologies and lead business and technical presentations to customers and partners.
  • Manage customer expectations, provide 1st-level technical support, and remove sales obstacles through creativity.
  • Take ownership of the POC/Pilot process, develop relationships with key partners, and represent the brand at field events.

Axon is a technology company focused on public safety, developing conducted electrical weapons, body worn cameras, and digital evidence management solutions to protect life. They are a global team of passionate professionals operating in a fast-paced, challenging, and meaningful culture.

US

  • Act as the primary technical point of contact for customers evaluating or migrating across compliance platforms.
  • Own technical discovery, deep-dive demos, and sandboxes for prospects and customers.
  • Translate technical capabilities into business value and partner with Customer Success to ensure smooth migrations.

Compliancy Group is the platform for healthcare compliance programs, consolidating every element into one connected system. They are a growing company with a collaborative, low-ego culture focused on protecting patients and providers.

EMEA

  • Lead the Solution Consulting organization's demonstration capability and strategy to drive pipeline generation and renewal enhancement.
  • Manage and inspire a team of early-in-career Presales Solution Consultants to hone their proficiency across ServiceNow's product groups.
  • Partner with Marketing, SC Field, and Workflow SC leadership to create and manage a video asset library of functional demonstrations.

ServiceNow is an AI control tower for business reinvention that helps 85% of the Fortune 500 work smarter, faster, and better. They foster an AI-native culture where technology and talent are unstoppable together.

$123,000–$205,000/yr
Global Unlimited PTO

  • Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, ensuring alignment with use cases and industry best practices.
  • Provide guidance and hands-on support to internal teams, external partners, and customers during implementation, ensuring technical alignment and project success.
  • Drive post-implementation success and customer adoption by offering strategic guidance, best practices, and actionable recommendations.

Talkdesk pioneers Customer Experience Automation (CXA), redefining how brands interact with customers through AI. The company is a global leader with a team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.

Philippines

  • Provide project management services for the design, deployment, and delivery support of NICE CCaaS solutions in a client-facing environment.
  • Manage overall delivery relationships with assigned clients, including frequent contact with leadership and leading implementation teams of 3 to 10 people.
  • Identify high-level risks, assumptions, and constraints, and implement approved actions and workarounds to minimize project risks.

TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience, with 1,800+ employees. The company has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

$203,000–$305,000/yr
US Unlimited PTO

  • Lead and grow a high-performing team of Solutions Engineers in the Commercial Vertical, driving customer-facing activities and go-to-market strategies.
  • Collaborate with Sales, Product, and Partner teams to accelerate customer adoption and revenue growth.
  • Bring a growth-oriented presales perspective, coaching team members to have value-driven conversations and design compelling solution demonstrations.

Talkdesk pioneers AI-powered customer experience automation, redefining how brands interact with customers. With a global team of innovators, the company fosters an inclusive culture where diverse perspectives drive success.

  • Define end-to-end Salesforce architecture based on business, technical, security, and scalability requirements.
  • Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
  • Establish architectural standards, technical governance, and Salesforce development best practices.

Not provided in the job posting. The role is for a Salesforce Technical Architect with expertise in Salesforce Service Cloud and Genesys Cloud CX, supporting an enterprise CRM and contact-center transformation initiative. The company appears to be a consultancy or staffing firm, but specific details are not mentioned.

$133,910–$157,500/yr
US

  • Act as the primary technical contact and trusted advisor for enterprise customers during sales cycles.
  • Lead architecture-level discussions and technical discovery to uncover customer pain points.
  • Own and drive successful outcomes for Enterprise-scale Proof of Value programs.

Abnormal AI protects organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust their platform, and they foster a culture of innovation and customer focus.

US

  • Lead and coordinate new Voice, Chat, SMS, and Video infrastructure deployments
  • Provide high-level operational support and resolve escalated incidents
  • Monitor infrastructure capacity and ensure compliance with change management policies.

Vibrant Emotional Health delivers mental health support and services through technology-enabled platforms and community programs. For over 50 years, they have been dedicated to making emotional wellness a reality for everyone.

Global 4w PTO

  • Design and deliver personalized, story-driven demos aligned to each prospect's goals and institutional challenges.
  • Partner with Account Executives to shape demo strategy that highlights value, differentiation, and real-world outcomes.
  • Translate complex technical capability into clear narratives for non-technical stakeholders.

Element451 is a leading AI Workforce Platform built specifically for higher education, helping colleges and universities build stronger relationships with prospective and current students. It is a remote-first company with a home office allowance and competitive benefits.

US

  • Own the technical and solution strategy across complex sales opportunities from discovery through validation and close.
  • Lead high-impact discovery to uncover business problems and translate customer needs into solution architectures.
  • Design and deliver tailored demonstrations and lead technical evaluations including POCs and enterprise architecture conversations.

OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. It is a performance-based, PE-backed company with teams in the US, Canada, and Costa Rica, fostering a culture of trust, respect, growth, and impact.