Define and execute product adoption strategy across customer lifecycle stages.
Analyze customer data and behavior to identify adoption gaps and growth opportunities.
Lead cross-functional initiatives with Product, Data, and Customer Success teams.
Our partner company is a global SaaS platform serving businesses across multiple markets. They are a remote-first organization with a focus on inclusion and fair employment practices.
Own customer relationships and drive renewals and growth across your book of business.
Monitor adoption and train customers to maximize value from the GovDash platform.
Collaborate with product and engineering teams to share feedback and improve the product.
GovDash helps businesses win and deliver government contracts with an AI platform for the full contracting lifecycle. The company has raised $42M and its customers won over $5B in contracts, fostering a collaborative and supportive culture.
Own a portfolio of up to 50 mid-market government agency accounts within a defined region, using a touch-based segmentation model to determine engagement levels.
Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through consistent value attainment.
Build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.
Accela provides a cloud-based platform of government software that helps agencies improve citizen engagement and streamline processes. With nearly 20 years of industry leadership, the company fosters a diverse, inclusive culture and offers a comprehensive benefits package.
Define and drive product adoption strategy across key products and customer segments.
Analyze customer journeys and adoption metrics to identify opportunities and influence product roadmaps.
Partner cross-functionally with Product, Data, Marketing, and Customer Success teams to execute adoption initiatives.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Become a product expert across the platform and understand workflows for capture, proposal, and contract management.
Train clients during their first 30 days to ensure successful conversion and account adoption.
Hand converted accounts to Account Management with documented workflows and open items.
GovDash uses an AI platform to help businesses win and deliver government contracts. With over $5B in contracts won by customers in 2025 and $42M raised, the company fosters a collaborative, supportive culture.
Lead end-to-end customer deployments and adoption journeys from discovery to scaled usage.
Own customer engagement strategies that increase adoption and accelerate time-to-value.
Act as product strategist for strategic accounts, connecting goals to capabilities and workflows.
Mindtickle is an AI-powered revenue enablement platform that helps companies drive behavior change and increase revenue per rep. The company is recognized as a market leader and offers a diverse, engaging workplace with a focus on innovation and customer success.
Lead a high-performing onboarding team, setting clear expectations and coaching for consistent results.
Own the end-to-end onboarding experience, driving software adoption and payments utilization.
Design and optimize onboarding playbooks, enablement programs, and operational workflows.
Our partner is a fast-growing vertical SaaS company that provides software solutions for customer onboarding and payments. They operate as a remote-first organization with a focus on innovation, growth, and team development.
Design and launch automated digital customer success programs across the employer lifecycle, focusing on onboarding, activation, and retention.
Own customer messaging and positioning for lifecycle emails, in-app nudges, and playbooks to drive product adoption.
Run segmentation and A/B tests, track program KPIs, and partner cross-functionally to reduce churn and grow accounts.
Tapcheck is a digital platform offering on-demand pay access to employees, helping them avoid high-interest payday loans. The team is passionate about financial wellness and operates with a culture of humility, grit, and continuous improvement.
Lead district onboarding, staff training, and adoption campaigns to ensure fast launch and consistent referral growth.
Troubleshoot account access, referral submissions, and scope questions while providing white-glove support for strategic districts.
Use data analysis and AI tools to monitor capacity, pacing, and engagement, escalating risks and turning insights into action.
Daybreak Health partners with school districts to provide mental health care to students, matching them with clinicians based on language, culture, and identity. The company is backed by prominent venture capital firms and serves districts representing over a million students, with a mission-driven culture focused on closing the gap in student mental health access.
Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.
Champion retention by proactively reducing churn and driving deep product adoption.
Inspire innovation by educating customers on industry best practices and creative solutions.
Act as a trusted advisor, cultivating relationships and ensuring a seamless customer journey.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, the company fosters a culture of trust, collaboration, and diversity, guided by the Docebo Heart values.
Develop and communicate the product vision, strategy, and roadmap to align with company goals.
Lead cross-functional teams to drive planning, design, development, and launch of products.
Deeply understand customer needs and collaborate with engineering and UX to define product requirements.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. They are a remote-first company with a strong culture of connection and global inclusion, employing thousands of Twilions.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Go onsite to meet end users and understand their biggest pain points.
Identify relevant features through deep engagement with customer workflows and integrate them with Forward Deployed Engineers.
Embed with Engineering and Product teams to incorporate field insights into product offerings.
Code Metal is a leader in automated software engineering, producing provably correct code with auditable proof. Founded in 2023 with offices in Boston and San Francisco, we are funded by Accel, Salesforce Ventures, and others.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.
Develop and execute upsell and retention strategies for mid-sized to large transit agencies.
Own the full upsell pipeline from lead generation to close, exceeding quota expectations.
Collaborate cross-functionally to create customer-facing collateral and deliver executive presentations.
Swiftly is a transit data platform that helps cities improve service performance and passenger information. With over 200 transit agencies in 12 countries, including LA Metro and SEPTA, the company values team, communication, and impact.
Use platform expertise to advocate for users and influence product roadmaps.
Work with cross-functional teams to define workflows for new feature launches and drive issue resolution.
Own projects to improve operational processes and present data-driven insights to stakeholders.
Coursera is an online learning platform that partners with universities and organizations to offer courses, degrees, and certificates. The company values internal mobility and growth, with a globally distributed team that emphasizes collaboration and flexibility.
Drive the definition, delivery, and adoption of new product features and ecosystem integrations.
Represent customers by collaborating with Product Design, Marketing, Sales, and Customer Success teams.
Manage tactical prioritization decisions while enabling the company to think long-term.
Cobalt provides a pentest management platform that helps organizations conduct security testing at scale. Their fully remote, diverse team of over 500 vetted testers conducts thousands of tests annually, fostering a culture of inclusion and innovation.
Own the customer journey from post-sale handoff through onboarding, adoption, expansion, and renewal for sports organizations.
Build trusted relationships with Club Directors and stakeholders, driving product adoption and customer health.
Establish repeatable account management playbooks and collaborate with Sales, CX, Marketing, and Product to improve the customer journey.
GameChanger is the #1 youth sports app for live streaming, scorekeeping, and team management, connecting families through technology. They are a remote-first, dynamic tech company based in NYC, solving big challenges in youth sports with a collaborative team.