Lead daily execution and SLA delivery across three sub-teams for 60+ property management companies.
Coach Team Leads into stronger operational managers through structured coaching and career development.
Handle top-tier client escalations and partner with internal teams to translate operational pain into product improvements.
Extenteam is an AI-driven operations platform for short-term rental property managers, handling guest communication and daily workflows for over 80,000 properties. They are headquartered in Miami with a Shared Services team in Manila, and value a culture of operational excellence and AI adoption.
Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
Analyze requests for missing details or blockers and communicate with internal teams for resolution.
Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Manage the ticket queue, prioritize and resolve requests, and identify recurring categories for automation.
Participate in rotating on-call and incident response, troubleshooting and documenting issues in real time.
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) to track service health and data quality.
Airbnb is a global community marketplace that connects hosts with guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging, emphasizing innovation and engagement.
Handle account operations including unlocks, provisioning, and permission changes.
Triage incoming tickets from Slack, email, and web forms using runbooks.
Build foundational knowledge of Canvas platform and clinical workflows.
Canvas Medical provides an EMR platform for healthcare automation. It is backed by top investors and focuses on giving care teams superpowers with software.
Manage a dedicated portfolio of PadSplit hosts, acting as a strategic partner and primary point of contact for support and relationship-building.
Drive host performance through data-driven check-ins, focusing on occupancy, satisfaction, and retention metrics.
Navigate complex issue resolution and contribute to scalable playbooks and team development.
PadSplit is a platform that aims to solve the affordable housing crisis by offering co-living rental opportunities. It is a marketplace connecting hosts with members, and the company values mission-driven work and has a growth-oriented culture.
Review host accounts and activity to ensure policy compliance and take appropriate action.
Communicate professionally with hosts to resolve issues while maintaining standards.
Identify patterns and process improvements to enhance marketplace integrity.
Peerspace is an online marketplace connecting professionals with unique spaces for events and productions. The Host Success team maintains marketplace quality and trust.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Own end-to-end logistics for Garner's Tier 1 owned events, including rooming lists, venue management, and onsite execution.
Manage vendor sourcing, budgets, contracts, and project management using tools like Asana and Google Workspace.
Serve as the calm, organized operational presence onsite during multi-day national programs, troubleshooting in real time.
Garner is a healthcare technology company on a mission to transform the healthcare economy by delivering high-quality and affordable care for all. It is one of the fastest-growing healthcare technology companies in the country, building a team of talented, mission-driven individuals.
Coordinate cross-functional projects from kickoff through delivery.
Build and maintain operational systems, including task tracking, workflows, and documentation.
Support hiring, onboarding, and team operations as the company scales.
Oath is a company redefining the audit industry with AI-driven solutions. It is a fast-growing startup that values agility, direct access to founders, and a culture where every employee helps build the operational backbone.
Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
Support project management and process improvement initiatives to drive operational excellence.
Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.
Act as a strategic operational partner during the critical post-launch window, empowering clients to transform their properties.
Analyze live data flows, troubleshoot integrations, and design processes to eliminate live-environment friction.
Personalize every interaction, shielding clients from technical overwhelm and delivering an experience of Unreasonable Hospitality.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are 650+ employees across 40+ countries, with a diverse team speaking 30+ languages.
Support the Engagement Center Operations team with day-to-day operations, new site implementations, and strategic initiatives.
Organize and maintain documentation such as workflows, action plans, and KPI reports to enable operational success.
Assist with performance metric tracking, audit processes, and troubleshooting growth opportunities.
Shields Health Solutions partners with health systems to improve patient care through specialty pharmacy services. The company fosters a collaborative, data-driven culture with a close-knit team.
Own operational execution for a partner portfolio, including configuration, billing, integrations, and reporting.
Lead implementations and escalations, coordinating with internal teams to resolve issues and keep commitments on track.
Serve as the day-to-day operational point of contact for partners and deliver account business reviews.
Sword Health shifts healthcare from human-first to AI-first through its AI Care platform, reducing costs for payers and employers. Backed by leading investors like Khosla Ventures, the company has raised over $500 million and serves more than 1,000 enterprise clients with over 700,000 members.
Own the operational backbone of the global support organization by designing and improving systems, workflows, automation, reporting, and AI tools.
Lead the implementation of AI-driven support capabilities and build forecasting models for support demand to optimize staffing and efficiency.
Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations to align customer-facing processes and drive structural improvements.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the team is fully remote and focused on transforming hotel operations through innovation.
Serve as primary point of contact for rater support, answering tickets and resolving inquiries within SLAs.
Monitor rater well-being, identify pain points, and coordinate solutions with Operations and IT teams.
Manage account access workflows, process data using spreadsheets, and maintain SOPs and knowledge base content.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They have a global network of 500,000+ vetted experts spanning 300+ languages and locales, focusing on data integrity and workforce trust.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.
Own first-line triage of bug reports and operational issues, reproducing and validating before escalation.
Build and run a product enablement program for operations, ensuring features are adopted and understood.
Instrument the intake system, categorize feedback, and deliver recurring reports to feed roadmap planning.
Splitero helps homeowners access home equity without monthly payments, addressing a gap left by traditional lenders. As a remote-first team with a culture of transparency and inclusivity, we offer comprehensive benefits and flexible PTO.