Manage a portfolio of complex enterprise clients, driving retention, upsell, and NPS targets while building trusted advisor relationships.
Develop and execute client strategies, retention and upsell plans, and recurring business reviews to demonstrate value and ROI.
Partner cross-functionally with marketing and internal teams to improve member engagement and mitigate churn risk.
Included Health is a healthcare company delivering integrated virtual care and navigation, offering members care guidance, advocacy, and personalized virtual and in-person care. It is a remote-first organization on a mission to raise the standard of healthcare for everyone, breaking down barriers to high-quality care.
Develop the strategy for and optimize self-service customer lifecycle programs to drive onboarding, product adoption, and retention.
Build in-app customer lifecycle strategies with cross-functional partners, launching communications to grow product adoption.
Analyze program performance and customer engagement, making data-driven adjustments to optimize outcomes.
Sprout Social is a global leader in social media management and analytics software, providing an intuitive platform for publishing, engagement, customer care, and AI-powered business intelligence. Founded in 2010 and headquartered in Chicago, the company has a hybrid team of 1,400 people across the globe with offices in Seattle, Dublin, and Poland, fostering a culture of openness, empowerment, and fun.
Partner with Client Managers to develop client-specific engagement strategies and campaigns that improve awareness, activation, and ongoing member engagement.
Bring together audience segmentation, lifecycle marketing, behavioral insights, and channel planning to deliver clear, effective communication plans.
Use campaign data to identify opportunities, run tests, and build repeatable playbooks that scale engagement strategy across clients and regions.
Modern Health is a mental health benefits platform for employers, offering employees access to one-on-one, group, and self-serve digital resources for their well-being needs. Backed by top investors and valued at unicorn status, the company has a fully remote, high-empathy, high-accountability culture.
Manage strategic client relationships for 5-8 clients or one enterprise account, leading quarterly business reviews and driving retention and expansion.
Provide mentorship to account managers and coordinators, leading departmental initiatives end-to-end.
Act as a product expert for Digible's Fiona platform, gathering feedback and partnering with product teams on improvements.
Digible is a privately owned company founded in 2017, providing sophisticated digital marketing solutions and a predictive analytics platform, Fiona, for the multifamily industry. They value diversity and have a collaborative, transparent culture with core values including authenticity, curiosity, focus, humility, and happiness.
Lead client management and retention efforts within an assigned region, ensuring customer satisfaction and revenue growth.
Serve as the primary liaison between customers, TPA leadership, and internal teams, providing consultative account management.
Drive strategic initiatives to improve client retention, operational alignment, and overall financial performance.
Point C is a national third-party administrator that delivers customized self-funded benefit programs. We are a mission-driven company focused on innovative cost containment solutions.
Own lifecycle strategy and performance for post-enrollment client journeys, focusing on retention, winback, and partner cross-sell through cross-channel campaigns.
Improve journey operations, tools, and orchestration by optimizing processes, workflows, and cross-functional coordination across internal teams and external partners.
Use AI and modern tooling to accelerate campaign planning, execution, and analysis, driving measurable business outcomes and operational efficiency.
National Debt Relief is a consumer debt relief provider that has helped over 450,000 people settle over $10 billion of debt since 2009. It is a team-oriented company with an A+ BBB rating, dedicated to employee growth and offering a supportive culture.
Serve as executive relationship owner for strategic accounts, driving retention, revenue expansion, and value realization.
Lead enterprise-level strategy and cross-functional orchestration to deliver measurable client outcomes.
Identify and lead expansion opportunities, including cross-sell and upsell initiatives, while ensuring operational excellence.
Quantum Health is a privately-owned healthcare navigation organization, founded in 1999 and headquartered in Central Ohio. With a team of over 2,000 employees, they are committed to diversity and inclusion, aiming to make healthcare simpler and more effective, fostering a big-hearted, tech-savvy culture.
Managing lifecycle marketing programs across a portfolio of mid-market and enterprise clients.
Designing and optimizing lifecycle programs across email, SMS, push notifications, loyalty, and emerging channels.
Developing and executing testing plans across messaging, creative, audience segments, and campaign cadence.
Wpromote is a digital marketing agency that helps clients engage and retain customers through lifecycle marketing. Recognized as a Best Place to Work by Ad Age and Glassdoor, and Adweek's Fastest Growing Digital Agency, it fosters an inclusive work environment.
Develops and implements multi-channel participant communications strategies for high-profile retirement clients.
Collaborates with clients and internal teams to deliver compliant, engaging plan communications on time and budget.
Mentors team members and manages quality, metrics, and strategic initiatives.
Empower is a financial services company helping people achieve financial freedom through retirement savings and investment solutions. It fosters a flexible, inclusive culture with internal mobility and community involvement.
Lead the growth, retention, and strategic direction of large B2B client relationships.
Build trusted partnerships with VP and C-suite stakeholders and advise on business, marketing, and growth priorities.
Oversee integrated full-funnel marketing strategies across paid and organic channels.
Wpromote is a digital marketing agency that helps B2B clients grow through integrated strategies and measurable value. It fosters a remote-first culture with office hubs in Los Angeles and New York, and emphasizes an inclusive, equal opportunity environment.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Build and manage Jumio's customer communication calendar and lifecycle email programs.
Establish a structured advocacy program for references, case studies, and speakers.
Develop and manage Jumio's Customer Advisory Board and customer-facing events.
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering, and other financial crimes. As a leading provider of identity verification, eKYC, and AML solutions, we are expanding our global team to meet strong client demand across various industries.
Manage client relationships and act as a sponsor for multiple projects concurrently.
Monitor project scope, cost, and deliverables to ensure alignment with contractual obligations.
Resolve client escalations and manage program-wide issues to keep projects on schedule.
Quantum Work Advisory, a subsidiary of Allegis Group, specializes in workforce technology and workforce transformation advisory services. Supported by Allegis Group's 40-year legacy and $15 billion in revenues, we are committed to transforming workforce strategies and enhancing organizational performance.
Own and grow a portfolio of enterprise customers and prospects, winning new logos while expanding and renewing existing relationships.
Lead complex evaluations across executive, advisor, technology, compliance, InfoSec, vendor-risk, and AI governance stakeholders.
Partner with customer success and executive sponsors on business reviews, ROI checkpoints, and renewal strategy.
Vanilla is the first AI-powered estate advisory platform that unifies scenario modeling, client visualization, and document creation for wealth transfer. The company is a distributed startup with a mix of fully remote and hybrid roles, built by a team of curious builders and problem-solvers who thrive on speed, autonomy, and impact.
Own retention for high-risk or high-value accounts by reviewing health signals and proactively reaching out.
Build account-specific save plans, document every retention conversation, and serve as the escalation point for complex cancellation risks.
Coach CSMs on early pre-churn conversations and turn churn patterns into playbooks and process fixes.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We are a quiet but mighty start-up that participated in 50% of off-market home sales in the last 12 months, with a fast, data-driven culture focused on results.
Drive growth and retention across a portfolio of strategic accounts.
Build trusted advisor relationships with executive stakeholders and lead account planning.
Manage complex B2B sales cycles, renewals, and cross-functional collaboration.
Clarivate is a global technology company providing data, analytics, and workflow solutions across research, innovation, and intellectual property. The company emphasizes diversity and inclusion, and fosters a culture of transformation and breakthrough innovation.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Act as a strategic advisor and growth partner to a portfolio of high-value customers, owning retention and expansion.
Build multi-threaded relationships, drive account planning, and deliver quarterly business reviews.
Leverage AI tools to enhance account planning, data analysis, and customer insights.
Spreedly is the world’s leading Open Payments Platform, providing infrastructure to connect to any payment gateway via a single API. Founded in 2007, the company has a culture of transparency, collaboration, and self-driven leadership, with a team of diverse, forward-thinking Spreedlings.
Own lifecycle marketing strategy across the client journey, from onboarding to win-back, using data to identify growth opportunities.
Develop audience segmentation and automated campaigns across email, SMS, and other owned channels, with hands-on HTML development.
Lead test-and-learn approaches, measure performance, and optimize campaigns to improve retention, engagement, and client lifetime value.
Alliance Animal Health is a private equity backed Veterinary Service Organization that partners with veterinary practices across the US, providing business solutions so vets can focus on animal care. They are fast-growing with a collaborative culture centered on core values: Passion, Engagement, Trust, and Service.