Lead onboarding for new CPU customers and advise on best practices.
Serve as the primary post-sales technical point of contact for assigned accounts.
Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Vultr aims to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators. They are the world’s largest privately-held cloud infrastructure company with 32 global cloud data center locations and hundreds of thousands of active customers.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who they trust to keep their businesses running.
Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
Maintaining a close working relationship with Canonical's field, support and product engineering teams
Developing fixes, backporting patches, and working with upstream for inclusion
Canonical is a leading provider of open source software and operating systems. With 1200+ colleagues in 75+ countries, they are a pioneer of global distributed collaboration and have very few office-based roles.
Support and execute on-site and remote deployments of Shift5’s platform across customer environments.
Assist with installation, configuration, and troubleshooting of hardware and software systems.
Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations.
Shift5 is building the data platform for onboard operational technology (OT). They deliver cybersecurity, predictive maintenance, and compliance capabilities that enable defense and commercial fleets to operate with greater readiness, resilience, and mission assurance.
Provide technical support assistance to clients through phone, email or live chat conversation.
Provide assistance and coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
Catapult Sports is dedicated to improving the performance of athletes and teams through its technology platform. They have been at the forefront of sports technology since 2006 and works with over 5,000 teams worldwide.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers
Respond to developer inquiries across support channels with clarity, empathy, and technical precision
Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messages
OpenRouter is the unified interface for large language models. They route billions of tokens every month, helping developers build AI applications without worrying about provider lock-in, downtime, or complex integrations. They are a small, focused team backed by top-tier investors.
Ensure responsiveness and first-time resolution to customers’ requests for technical support.
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems. They have been delivering innovative solutions for 55 years and are a certified “Great Place to Work” with competitive compensation and meaningful benefits.
Handle escalated cases requiring high-level expertise and advanced troubleshooting.
Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
Streamline workflows between engineering, product, and technical support teams.
Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.
Field complex/escalated issues for high value or critical clients.
Troubleshoot audio/video hardware and audio/video signals.
Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.
Granicus builds, implements, and maintains technology transforming the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies and over 300 million citizen subscribers with cloud-based solutions.
Investigate and troubleshoot complex technical issues across the Synthesia platform
Apply fixes, configuration changes, or validated workarounds where possible
Escalate to Engineering with clear diagnostic details and impact assessments
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, they develop products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Lead the technical relationships for a named set of merchants.
Manage and provide technical guidance for new merchant integrations.
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with employees across the US and offer competitive benefits that are anchored to people.
Interacting with customers, helping them identify and resolve technical issues.
Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution.
Managing and responding to phone support and alerts, escalating cases as needed
Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Provide technical solutions to first level global support team by finding genuine solutions for complex service problems.
Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues.
Take ownership of escalated cases and ensure they are effectively resolved by driving the process until a technical solution is identified.
Bruker is a world's leading analytical instrumentation company, covering a broad spectrum of advanced solutions in all fields of research and development. Bruker employs more than 11,000 employees working on this permanent challenge, at over 90 locations on all continents.
Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Act as the first point of contact for customer support inquiries.
Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.