Own proactive value strategies for 12–20 enterprise accounts, prioritizing adoption, utilisation, and capacity activation.
Partner with AEs and SEs to align customer stakeholders around business priorities and convert realised value into retention and expansion.
Lead early intervention when adoption or utilisation falls behind, coordinating specialist teams to remove blockers and sustain momentum.
Everpure has evolved from a storage pioneer to a data platform, closing fiscal 2026 with $3.7 billion in revenue. The company has been named Fortune's Best Workplaces in Technology and fosters a culture of innovation, growth, and teamwork.
Lead adoption and value realization for CoLab's largest global customers, driving change across engineering teams.
Own customer value plans, from onboarding to measurable business outcomes tied to customer goals.
Partner with Sales, CSEs, and FDEs to expand usage, secure renewals, and mitigate risk.
CoLab builds AI that helps mechanical engineering teams bring products to market faster by capturing the rationale behind design reviews. Backed by a $72M Series C and a team of 250+, it's a fast-growing company named to Deloitte's Fast 500.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.
Manage a portfolio of approximately 30 enterprise accounts across EMEA as the primary post-sales contact.
Guide customers through onboarding, adoption, and renewal while translating product usage into measurable business outcomes.
Monitor account health, identify risks, and coordinate solutions across internal teams to drive retention and expansion.
They are a fast-growing, remote-first technology company focused on helping businesses unlock the potential of automation and AI-powered workflows. The culture emphasizes transparency, collaboration, and continuous learning, with a distributed team across Europe and regular off-sites.
Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.
Our partner provides advanced data management solutions, helping enterprises maximize value from data quality, governance, observability, and analytics. They foster a remote-first, collaborative culture focused on innovation, data-driven decision-making, and professional growth.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Manage a portfolio of customers, ensuring satisfaction, retention, and expansion.
Build relationships and act as the go-to resource for Bevi product knowledge.
Partner with Sales, Operations, and Marketing to resolve needs and identify growth opportunities.
Bevi is an IoT-enabled beverage platform on a mission to eliminate single-use bottles and make hydration sustainable. With over $160M raised and thousands of customers across North America and Europe, it has a rapidly growing culture focused on sustainability and career development.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Own the Tier 4 segment of ~100 accounts through a pooled, one-to-many model.
Design proactive programs, triggers, and plays to drive adoption and retention.
Partner with CS, Sales, and Product to turn customer insights into scalable action.
Junction builds the infrastructure layer for diagnostic healthcare, making patient data accessible and actionable. Backed by YC and top VCs, it's a fast-scaling startup connecting millions, with a mission-driven culture.
Own renewals and retention across ~80 enterprise accounts, protecting a strong retention base.
Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach.
Build multi-threaded relationships from plant-level users to VP and C-suite, partnering with Implementation, Support, and Product to manage churn risk.
IntellaQuest builds QMS and EHS software for regulated industrial organizations, trusted by manufacturers like Honda and Shell. Backed by Alpine Investors as part of ASG, it's connected to a community of SaaS companies focused on people and data.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Drive strategic account growth by identifying and closing expansion opportunities within existing enterprise accounts.
Build deep relationships with stakeholders and act as the voice of the customer across internal teams.
Maintain CRM hygiene and execute data-driven territory plans to maximize retention and lifetime value.
Acquia empowers ambitious brands to create digital customer experiences using its open source Drupal-based Digital Experience Platform. The company is headquartered in Boston, is Great Place to Work-Certified, and is recognized as a market leader by analysts.
Manage complex onboarding of 100+ accounts simultaneously, collaborating with internal and external stakeholders to streamline processes.
Serve as primary representative for assigned accounts, ensuring seamless communication and satisfaction with executives and C-suite leaders.
Drive growth and strategic partnerships through customer meetings, quarterly reviews, and cross-functional collaboration.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease using wearable biosensors and cloud-based data analytics. The company is rapidly growing and values collaboration, innovation, and a commitment to patient care.
Build close relationships with stakeholders at 20-25 strategic enterprise accounts, from daily users to executive sponsors.
Define success metrics with each customer, show ROI, and run executive business reviews and account plans.
Use the Success-at-Scale signal framework to catch churn risk early and expand revenue with Account Executives.
Ketch is redefining responsible data use for the AI era, providing a data permissioning platform that simplifies privacy and consent operations. It is a 65-person Series B company backed by top-tier investors, with a culture rooted in passion, growth, grit, collaboration, and integrity.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Manage a book of roughly 100 customer accounts, primarily Destination Marketing Organizations (DMOs), to retain and grow through proactive relationship management and strategic upselling.
Build strong relationships with multiple stakeholders, execute upsell and cross-sell opportunities, and meet quarterly/annual retention and revenue targets.
Serve as primary point of contact for customers, monitor health, and collaborate with support to ensure product adoption and success.
CrowdRiff empowers destination marketers to showcase their unique destinations through powerful visual storytelling solutions. It is a remote, diverse team of modern-day explorers that values autonomy, growth, and collaboration.
Manage a portfolio of mid-market and enterprise accounts, driving renewals and identifying expansion opportunities.
Forecast renewal and expansion pipeline with data-driven methodology and maintain CRM hygiene.
Build multi-threaded relationships, partner with Customer Success and Sales, and own commercial negotiations.
Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.