Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
Sequence product training by persona and travel in person across North America when needed.
Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.
Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.
Map complete day-in-the-life workflows for every GTM role and redesign broken processes from scratch.
Build manager inspection layers to track adoption on a defined cadence instead of relying on word of mouth.
Run new-hire onboarding cohorts end to end and own change adoption when pricing, tooling, or processes shift.
Scribe provides a Specialized Intelligence platform that automatically captures how work happens and turns it into a living asset for people and AI agents. Since 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and is backed by leading investors.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Own the full onboarding experience for migrating studios, from kickoff to go-live.
Train studio owners and staff on Arketa to ensure they are confident using the platform.
Coordinate data migrations and manage partner relationships throughout the process.
Arketa builds the operating system for modern fitness and wellness, empowering studios to manage and scale hybrid businesses. They have raised $15M in Series A funding and are growing quickly with a collaborative, feedback-driven culture.
Lead remote software implementation projects from kickoff through successful go-live, managing customer activities, schedules, and deliverables.
Conduct discovery sessions, configure the FieldConnect platform, and coordinate ERP integration, testing, and production readiness.
Deliver train-the-trainer sessions, develop customer training materials, and drive customer adoption for a successful launch.
Cordance is a holding company that acquires and grows vertically focused B2B SaaS companies through long-term tactical and financial guidance. They are a team of experienced operators and subject-matter experts passionate about software and building businesses.
Manage customer onboarding and implementation across websites and platforms.
Conduct approximately 5 training calls per day to teach new users the Feathr platform.
Track account progress in Salesforce and other databases.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections with their community. With a culture focused on practicality, ambition, candor, trust, and service, Feathr fosters an environment where amazing people can do their best work.
Own end-to-end onboarding for new dental practices from scanner delivery through first successful cases and handoff to steady-state usage.
Deliver engaging virtual training sessions on intraoral scanning workflows, case submission, and scanner care for clinical teams.
Monitor early practice performance against activation milestones, identify adoption gaps, and escalate risks proactively to Customer Success.
Incisive is building a better model for restorative dentistry by curating lab partnerships, providing no-cost digital equipment, and tracking cases and invoices in one place. More than 650 doctors nationwide trust them, they retain over 95% year over year, and they are growing fast with a small, high-standards team.
Act as the primary point of contact for onboarding, ensuring compliant and seamless global onboarding for enterprise clients.
Manage onboarding processes, handle escalations, and collaborate with cross-functional teams to deliver exceptional client outcomes.
Drive process improvements and leverage automation to scale onboarding operations and enhance service quality.
Remote helps businesses of all sizes recruit, pay, and manage international teams compliantly. With a fully remote and async culture, Remoters work from six continents and embrace innovation, automation, and AI.
Lead end-to-end onboarding for medium and high-value hospitality clients, coordinating implementations across multiple properties and teams.
Design and deliver customer training programs and provide proactive consultation to improve platform adoption and long-term value.
Use AI tools to accelerate content creation, streamline communication, and identify onboarding risks while managing projects effectively.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a partner company managing applications and next steps for employers, with a remote-first and flexible culture emphasizing ownership and adaptability.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Lead end-to-end implementations for enterprise customers, owning platform configuration across Degreed solutions.
Facilitate discovery workshops that define learning strategy, AI use cases, and measurable outcomes with client stakeholders.
Mentor Implementation Consultants on platform configuration, delivery practices, and client communication.
Degreed is the leading enterprise learning system for workforce transformation, bringing together courses, videos, articles, and real-world skill insights. Named to Fast Company's World's Most Innovative Companies of 2026, Degreed is recognized for its AI-driven approach to closing the human readiness gap.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Become a Tekmetric product expert and provide detailed account walkthroughs for new customers.
Establish strong relationships with customer stakeholders and manage data migrations.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, Tekmetric has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Lead key parts of customer onboarding and deployment, ensuring smooth and timely implementation.
Partner with internal teams to execute implementation plans and solve customer problems quickly.
Guide customers through onboarding, training, change management, and adoption.
Rillet is an AI-native ERP that helps accounting and finance teams run numbers with speed and accuracy. The company has raised over $100M from top investors and values extreme speed, agency, and flexibility.
Own a portfolio of complex, high-value accounts and act as the central point of accountability for escalations.
Manage post-sales onboarding projects from kickoff through go-live with hands-on configuration.
Conduct regular cadence calls, maintain account health, and support strategic accounts through QBRs.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy by automating subscription workflows. Recognized as a global leader, Infiterra combines innovation and expertise to help partners transform and grow.
Directly own end-to-end delivery for 2-3 of our largest customer implementations, including build, testing, and go-live.
Lead cross-functional triage of issues surfaced during implementations, translating customer-facing problems into well-scoped tickets for Product and Engineering.
Increase implementation efficiency by designing process, tooling, and standards that help the team deliver more effectively.
Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz, aiming to transform how Credit Unions engage with members by providing affordable lending solutions. The company is rapidly growing and has a Professional Services team with a bias for Customer Success, working closely with Product and Engineering.
Partner with sales teams to ensure successful customer setups and address potential pain points proactively.
Manage multiple client onboarding projects simultaneously, taking full ownership of each project.
Conduct training sessions and migrate client data to ensure smooth transitions to the WeTravel platform.
WeTravel is a travel technology company that provides a one-stop platform for multi-day trip organizers to manage reservations, payments, and more. The company is scaling its services and values a collaborative, cross-functional culture with a focus on customer success.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Execute onboarding and enablement roadmaps across multiple priorities and geographies.
Optimize enablement systems, content repositories, and reporting to ensure trainer consistency.
Lead product change and system updates to drive customer adoption and operational excellence.
Dandy is transforming the dental industry with technology, simplifying and modernizing every function of dental practices. Backed by leading venture capital firms, it is a rapidly growing startup with a global scope and a culture of innovation and support.
Build trust with customers through regular engagement cadences during implementation.
Guide growth by creating plans that outline customer goals and track progress.
Advocate for customers by communicating needs to cross-functional teams.
Fieldguide is building software to automate assurance and audit work for cybersecurity, privacy, and financial audit, enabling trust between businesses. As a remote-first company with top investors, the team is inclusive, driven, and supportive, valuing diversity and mutual growth.