Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.
Manage a portfolio of mid-market and enterprise accounts, driving renewals and identifying expansion opportunities.
Forecast renewal and expansion pipeline with data-driven methodology and maintain CRM hygiene.
Build multi-threaded relationships, partner with Customer Success and Sales, and own commercial negotiations.
Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.
Own renewals and retention across ~80 enterprise accounts, protecting a strong retention base.
Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach.
Build multi-threaded relationships from plant-level users to VP and C-suite, partnering with Implementation, Support, and Product to manage churn risk.
IntellaQuest builds QMS and EHS software for regulated industrial organizations, trusted by manufacturers like Honda and Shell. Backed by Alpine Investors as part of ASG, it's connected to a community of SaaS companies focused on people and data.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Manage complex onboarding of 100+ accounts simultaneously, collaborating with internal and external stakeholders to streamline processes.
Serve as primary representative for assigned accounts, ensuring seamless communication and satisfaction with executives and C-suite leaders.
Drive growth and strategic partnerships through customer meetings, quarterly reviews, and cross-functional collaboration.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease using wearable biosensors and cloud-based data analytics. The company is rapidly growing and values collaboration, innovation, and a commitment to patient care.
Manage a book of roughly 100 customer accounts, primarily Destination Marketing Organizations (DMOs), to retain and grow through proactive relationship management and strategic upselling.
Build strong relationships with multiple stakeholders, execute upsell and cross-sell opportunities, and meet quarterly/annual retention and revenue targets.
Serve as primary point of contact for customers, monitor health, and collaborate with support to ensure product adoption and success.
CrowdRiff empowers destination marketers to showcase their unique destinations through powerful visual storytelling solutions. It is a remote, diverse team of modern-day explorers that values autonomy, growth, and collaboration.
Manage end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals.
Proactively engage customers to discuss contract terms, negotiate renewal pricing, and address objections to maximize retention.
Collaborate with Customer Success and Sales to track renewal activities, identify at-risk accounts, and implement retention strategies.
Everway creates technology to help everyone understand and be understood, focusing on neuroinclusion. They are a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand, with a culture built on curiosity, courage, and commitment.
Manage a book of 70-90 general contractor accounts, ensuring activation and renewal with consulting team support.
Own renewal, upgrade, and cross-sell negotiations directly with client leadership and procurement.
Maintain weekly forecasts and track all contract deadlines starting 120 days before renewal.
Cosuno replaces manual processes in the construction industry with AI, helping general contractors and subcontractors streamline project bidding. Founded in 2019 in Berlin and backed by over €40 million, the company is scaling its sales and customer success teams.
Own and grow expansion ARR and renewal outcomes within assigned accounts.
Identify and close upsell and cross-sell opportunities aligned to customer value.
Manage a high-volume install base with structured outreach and CRM tools.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, empowering over 75,000 companies including 84% of the Fortune 500. The culture champions curiosity, collaboration, and innovation, with a strong commitment to diversity and inclusion.
Drive customer adoption and engagement to ensure measurable value from their investment.
Manage contract renewals and identify expansion opportunities within assigned accounts.
Monitor customer health and conduct business reviews to proactively re-engage at-risk accounts.
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.
Build and maintain productive relationships with key stakeholders across scientific and IT functions.
Manage renewals and expansion opportunities, negotiating upwards of $100,000 in ARR.
Use customer engagement models to maximize value and identify churn risks early.
Benchling is the AI platform for biotech R&D, enabling scientists to design experiments, capture structured data, and run AI agents in their workflows. Trusted by over 200,000 scientists at companies like Sanofi and Moderna, Benchling is building an AI-first culture and welcomes diverse talent.
Drive customer success across a portfolio of SMB customers, focusing on adoption, engagement, retention, and growth.
Lead customer engagement through direct interactions and scalable programs like webinars and office hours.
Partner with stakeholders and cross-functional teams to resolve challenges and ensure a seamless customer experience.
Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.
Partner with Account Managers to achieve quarterly renewal and expansion sales goals.
Manage pipeline of renewals opportunities and identify customer risks.
Execute end-to-end renewals process using Salesforce and other tools.
Sophos is a cybersecurity company that provides solutions to protect businesses from cyber threats. We are a remote-first organization with a global team and a commitment to diversity and inclusion.
Lead and develop a team of CSMs across SMB, Mid-Market, and Enterprise, owning retention, adoption, and renewal targets for the ApartmentIQ customer base.
Coach the team through regular 1:1s, call shadowing, and account reviews, building a proactive renewal process and managing risk and churn.
Partner with Sales, Product, and Support, serving as the voice of the customer and building executive relationships with strategic accounts.
We build industry-leading martech and data products for the PropTech space, with a focus on AI and data SaaS products. We are a fully remote team of 100+ across the U.S., profitable with $30M+ raised, and operate with a strict no a**holes policy and a culture of high performance.
Own a portfolio of high-value SMB accounts as a trusted advisor, driving retention and growth.
Proactively expand accounts across Toptal's full portfolio, including specialized talent, HireGlobal, and AI-driven services.
Manage the full client lifecycle, from discovery to closing expansion, while keeping accurate Salesforce data.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale teams on-demand. It is the world's largest fully remote workforce, with $200+ million in annual revenue and a culture encouraging innovation, social interaction, and fun.
Own the client relationship as the primary point of contact for a portfolio of accounts.
Develop account strategies and identify growth opportunities in collaboration with Customer Success.
Guide clients through onboarding, business reviews, and renewals to drive retention and expansion.
PeopleJoy provides education assistance benefits to help employers attract and retain talent. The company has a diverse culture united by a shared drive to help others and improve lives.
Own save rate and GRR for the Tech Touch segment, handling cancellations and at-risk accounts with speed and judgment.
Field replies to automated outreach, monitor sequences, and help improve messaging based on customer signals.
Drive expansion by working a target list of accounts and managing NRR, pipeline, and forecasting in Salesforce.
Jump is a fintech company that provides an AI assistant for financial advisors, helping with client meeting cycles and other workflows. Backed by Battery, Sorenson, and Citi, it leads its category in market share and customer satisfaction, serving major firms like LPL, Osaic, Raymond James, and Cetera.