Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Cultivate strong customer relationships and serve as a trusted advisor in their PowerSchool journey.
Drive product adoption and value through tailored Success Plans and regular executive business reviews.
Collaborate with internal teams to mitigate risk, forecast health, and support renewals and growth.
PowerSchool powers education for students around the world as the global leader in cloud-based K-12 software, supporting the full education ecosystem. The company is mission-driven and focused on transforming K-12 education with a collaborative, inclusive culture.
Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.
The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Drive growth and retention across enterprise accounts, owning the complete customer lifecycle from onboarding through renewal and expansion.
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches.
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships.
Tremendous is a global platform for businesses to send thousands of payouts via gift cards and money, trusted by 20,000 organizations like Atlassian and MIT. The company is profitable and growing without outside investors, with a fully remote, high-documentation, low-meeting culture and an employee NPS in the high 80s.
Guide district partners from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
Analyze usage data to uncover insights and craft strategies that maximize student learning impact.
Collaborate with Sales, Product, and other teams to secure renewals, identify growth opportunities, and advocate for customers.
Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed through innovative learning technology. The company is remote-first, focused on excellence and customer satisfaction, fostering a collaborative and inclusive culture.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.
Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Drive customer adoption and engagement to ensure measurable value from their investment.
Manage contract renewals and identify expansion opportunities within assigned accounts.
Monitor customer health and conduct business reviews to proactively re-engage at-risk accounts.
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.
Manage a portfolio of SMB accounts for 1-3 location clients, focusing on retention, churn prevention, and growth opportunities. Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute scalable nurture campaigns to enhance product adoption and accelerate time to value. Act as a product expert for Xplor MarianaTek, providing creative solutions, driving adoption, and managing change.
Address and document client challenges, resolve product issues, and escalate as needed to ensure satisfaction. Monitor customer health, take immediate action to mitigate risks, and develop creative solutions for retention.
Xplor provides cloud-based technology solutions to help small and medium-sized businesses manage and grow. We are a global team of talented colleagues who value diversity and support each other's success.
Own the customer relationship from late-stage sales through onboarding and ongoing partnership, serving as the customer's advocate inside the company.
Drive adoption, manage account health, and lead business reviews to ensure customers see real value from the platform.
Partner with Implementation and cross-functional teams to deliver seamless onboarding and address risks, gaps, and opportunities.
Keebler Health is building the operating system for value-based care, empowering risk-bearing healthcare organizations to unlock the full power of their data. They are an early-stage company with a fast-paced, innovative environment and a collaborative team culture.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Own and deliver enterprise renewal and expansion revenue targets.
Lead renewal planning, negotiations, and contract execution.
Build strong relationships with executive stakeholders to drive revenue.
Kalibri Labs redefines and rebuilds the hotel industry using cloud-native data pipelines and AI/ML models. It is a growing company with a fully remote culture seeking entrepreneurial and hardworking people.
Drive long-term customer value and product adoption across strategic accounts.
Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.
WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.
Own and grow a portfolio of up to 70 high-value enterprise accounts, driving ARR growth through expansion and retention.
Develop and execute strategic account plans, QBRs, and EBRs, leveraging cross-sell and upsell opportunities across Appfire's product ecosystem.
Partner with the Atlassian field team and channel partners to coordinate account strategies and de-risk complex renewals.
Appfire creates software that empowers teams to collaborate seamlessly, with a focus on breaking silos. They are a team of 800+ employees working remotely across 28 countries, recognized for growth and culture.
Own and drive expansion revenue within an assigned portfolio of low-touch customer accounts.
Partner with experienced CAMs to identify and qualify upsell and cross-sell opportunities in high-touch accounts.
Maintain a consistent cadence of outbound calls and personalized outreach to uncover customer needs and close deals.
Employ provides hiring solutions through three ATS platforms (Jobvite, Lever, JazzHR) and AI Companions, serving over 26,000 customers globally. They are a remote-first, people-focused team that values flexibility, collaboration, and career development.