The Client Success Manager will develop strong relationships with clients, connect with key business executives and drive adoption of our product. They will present a client-first mentality and work to ensure client growth and retention, while also identifying new business opportunities among existing clients.
Responsibilities include serving the customers, driving growth through value delivery and anticipating and mitigating risks. You will define robust strategic account plans while closely tracking with tactical execution. The Strategic Accounts, Customer Success Manager assists in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest.
NIQ is seeking a talented Client Manager, Account Management to enable commercial strategy and sales of NielsenIQ’s solutions while also ensuring overall client health. The ideal candidate is proactive, deadline-driven, and motivated by making an impact on their workplace. You thrive on recognizing challenges, implementing solutions, monitoring success, and continuously thinking outside the box to optimize processes.
Reporting to the Vice President, US Market Access, the Senior Director, Oncology & Provider Accounts will serve as a strategic enterprise leader responsible for driving Revolution Medicines’ access strategy, engagement, and performance across all community and institutional oncology provider segments. This role will lead a national team of account directors and partner closely with cross-functional leadership to shape and execute comprehensive market access initiatives that ensure broad patient access to our oncology portfolio. The Senior Director will also serve as a key external ambassador, cultivating C-suite partnerships with healthcare organizations, while directly influencing corporate decisions through strategic insights and performance analyses.
Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales.
QAD is seeking a dynamic and strategic Senior Director of Renewals to lead our global renewals organization. This role will own the development and execution of the renewal strategy to ensure high customer retention, revenue optimization, and operational excellence. The ideal candidate has deep experience in SaaS, a proven track record in leading high-performing renewals or account management teams, and a strong understanding of customer lifecycle and commercial levers.
Drive sales generation and foster market expansion within the designated territory. Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing. Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
The Enterprise Global Account Director at Docebo is a senior-level sales role responsible for managing and growing relationships with enterprise-level prospects. This role focuses on inspiring and educating prospects about Docebo's core LMS solution and expanding the adoption of our technology suite. The Global Account Director will work closely with C-level prospect executives, leveraging deep industry knowledge to craft and close complex deals. This role involves a significant amount of strategic planning, prospect interaction, and internal collaboration, with the objective of driving revenue growth and enhancing customer satisfaction.
Own post-sales success and account management for all non-state government customers. Drive expansion through renewals and upsell—delivering $500K+ in net new ARR. Maintain a customer retention rate of 90% or higher through strategic engagement. Build and operationalize a new customer success motion tailored for education customers.
The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent.