Engage remotely with a high volume of our small business prospects & customers during their pre-sales, sales & post-sales experience; this team is their primary GitLab resource. Resolve incoming prospect & customer needs and queries, and proactively reach out to customers showing key signals related to growth, adoption or contraction. Build strong understanding of customers’ business needs, organizational goals and GitLab utilization to assist them in achieving them.
As a Strategic Account Executive, you will focus on managing and expanding relationships with our most influential, high-revenue clients. You’ll own a dedicated territory of named accounts, working closely with cross-functional teams to execute strategic sales motions that align with our clients’ evolving business needs. Your role will span across new business, and high-touch expansions, ensuring our strategic accounts are empowered with the solutions and support they need to thrive.
Focus on renewals, upselling, and cross-selling within existing accounts. Foster strong client relationships, ensure successful renewals, and identify growth opportunities to increase account value. Manage renewals, drive upselling & cross-selling, build lasting relationships, and develop strategies to increase revenue. Work with sales and marketing teams to drive customer growth.
Support GitLab’s large prospects and customers within a geographic territory. Expand current customer base and land net new accounts. Generate new customers through different lead sources and bring those opportunities to a successful close. Generate qualified leads and develop new customers in conjunction with our strategic partners. Document the buying criteria. Document the buying process. Document next steps and owners.
The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent.
The Account Manager will be responsible for overseeing clients in our small-market (<100 lives) book of business. This role’s focus is relationship management, understanding client needs, and day-to-day client management. As the primary point of contact for key client stakeholders and brokers, the Account Manager has the ultimate goal of ensuring the overall success and engagement of clients within this market segment.
We're looking for an experienced Manager of Cruise Strategy to support account ownership and relationship management. The successful candidate will apply analytical skills and business judgment to refine and execute against strategic priorities, deliver operational excellence and promote new product innovation and growth. This person will take ownership of projects and initiatives, carefully managing business requirements.
The Director of Legal Account Management will be a key member of our Commercial Team, focused on growing and expanding relationships with our Am Law 200 legal clients across the Midwest and West Coast regions. Responsibilities include strengthening relationships with law firms, managing renewal cycles, and collaborating with customer success and product teams.
Be responsible for proactively engaging with clients to understand their evolving needs and business objectives. Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth. The quality of your customer relationship has a direct correlation to the achievement of your sales goals.
As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience.