As a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.
As a Senior Customer Support Specialist you'll be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences. You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally.
Customer Onboarding Manager leads onboarding for global enterprise clients onto SaaS platform. This is a remote contract-based position which is required to support clients in Europe time zone. Lead enterprise client onboarding from kickoff to deployment, ensuring a smooth rollout. Act as a trusted advisor, recommending best practices for setup, governance, integrations, and scaling.
As a Customer Success Manager, you'll manage customers, maximize the value of Sardine's products, and collaborate with Sardine teams to meet customer needs in risk, fraud, compliance, and payments. In this role, you should build strong relationships with customers, provide strategic analysis, and translate complex problems into actionable solutions. You'll also monitor KPIs and proactively solve fraud typologies.
As the Customer Support Lead, you’ll work on the frontlines with our Customer Support team — resolving queries, coaching team members, and driving operational improvements. You’ll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. You’ll lead by example and help shape a high-performing, customer-centric team.
We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team. Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. Conducting KYC procedures to verify customer identities and assess risk levels. Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices.
Craft unforgettable, authentic, and flawlessly executed travel experiences for clients, combining expert trip planning, deep local knowledge, and personalized, concierge-level support to ensure every journey is seamless and memorable as a Destination Expert & City Host.
Support our customers with account administration and billing inquiries through effective troubleshooting, timely escalations, and cross-functional collaboration, ensuring we deliver world-class support to every Twilio customer. Solve tough problems and enjoy helping others work through complex technical issues. A strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds.
As the Healthcare Concierge, you will process members’ requests, delivering quality service and informing them about their benefits. You'll interact with members via telephone and chat, assist in scheduling appointments, search for healthcare facilities, and provide exceptional care to HealthJoy’s American customer base.
Working closely with our Customer Operations Specialists, you’ll provide critical, timely support for our customers around the world as a Customer Support Agent. You will act as the first point of contact for customer queries via chat, email and phone, resolve support tickets from initiation to resolution, and update support content based on recurring issues and product updates.