Remote Customer service Jobs · Europe

As an Operations Advocate, you will be joining a remote team to improve conversions and reduce cancellations within our 6 European markets. You will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most. You will be following comprehensive standard operating procedures.

Be the front-line of customer requests. Debug, report, and sometimes fix bugs and regressions. Advocate for customer needs to the greater Resend team. Iterate internal workflows to improve our resolution speed and efficacy. Proactively build relationships and identify potential papercuts for customers. Create documentation that answers customer questions or showcases solutions.

You’ll be the voice of Front, handling all types of customer inquiries with empathy and precision, and partnering with Product and Engineering to make the product better. You will ensure the success of Front customers by delivering timely, effective assistance with a focus on resolution quality and speed. The role requires excellent communication skills and the ability to identify customer needs and implement solutions.

Handle customer enquiries promptly and professionally via phone, email, or live chat. Provide accurate information about products and services, and escalate complex issues when needed. This is a fully remote position, suitable for applicants across the UK who are motivated, organised, and confident communicating with others. Full training and ongoing support are provided.

Handle player inquiries across chat, email, and phone with genuine care and efficiency. Resolve account, purchase, and technical issues while creating positive experiences. Collaborate with specialized teams to tackle complex cases and drive improvements to products. This role requires flexible hours, including evenings and weekends.

As a Strategic Customer Success Manager, you will serve as a trusted advisor to CoLab's most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions.

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.

As a Principal Application Support Consultant, you are the first point of contact for customers on IT and Business Application related questions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases. You will progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.

Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. Provide outstanding customer service by answering inquiries through email, chat and phone. You will answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot). You will be the main point of contact for our partners and customers.