Remote Customer service Jobs • Europe

Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey. Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders. Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time. Meet with prospective dbt Cloud customers to assess which service experience makes sense for them.

Provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. Collaborate with engineering to identify, test and fix software issues. Learn about the program admins and their objectives, serving as the liaison between customer base and different teams. Contribute to the internal and member facing knowledge base.