Lead a seasonal team of 30 Print Quality Resolution Assistants and 2 Specialists, ensuring premium customer experience and high print quality standards.
Manage real-time phone queues, adjust staffing to meet service levels, and partner with Workforce and Print Quality teams on policy and training.
Monitor team case data in Salesforce, surface trends to leadership, and provide regular performance updates on quality metrics and CSAT.
Minted operates a marketplace empowering independent artists to sell and scale their work, connecting them with a global audience. The company is headquartered in San Francisco, employs over 350 full-time employees plus seasonal workers, and has raised over $300M from top-tier investors.
Provide ticket-based support to Affiliates and Partners across NMI's suite of products and services.
Work with third parties and acquirers to ensure customer solutions are compliant and functioning.
Support internal colleagues with queries and contribute to projects that improve customer experience.
NMI enables partners with choice in payments, powering success for SMBs, entrepreneurs, and fintech startups. They are a global team with a remote-first culture, offering personal growth and advancement opportunities.
Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.
Guide new patients through the activation of remote monitoring devices and set the foundation for their engagement with Cadence's care model.
Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases as needed.
Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.
Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions. They operate as a full clinical care delivery organization, working alongside health system partners to extend primary care into patients' homes.
Assist clients in exploring hotel options, answering questions, and handling reservations.
Provide accurate information about hotel pricing, amenities, and availability.
Respond professionally to client inquiries via phone, email, or online messaging.
We are a dedicated travel planning company specializing in personalized travel experiences including hotel accommodations, cruises, and group trips. We foster a supportive team culture with mentorship and ongoing training.
Deliver white-glove customer service through phone, email, and chat channels.
Drive continuous improvement to the customer service experience by identifying and deploying enhancements.
Expand financial services expertise in equities trading, margin, and options.
Crypto.com is a global cryptocurrency platform founded in 2016, serving over 150 million customers. The company fosters a transformational and proactive working environment, empowering employees to develop innovative solutions and grow from within.
Assist clients with booking travel arrangements including flights, hotels, cruises, and packages.
Provide tailored recommendations and manage logistics through online platforms.
Build strong client relationships to drive repeat business and referrals.
We are a full-service travel planning company that helps individuals, couples, families, and groups book unforgettable vacation experiences. We are a collaborative and supportive team that prioritizes professional development and travel perks.
Produce social listening reports and shape campaign messaging for clean energy campaigns.
Support creation of communications materials including talking points, op-eds, and digital content.
Work with teams to execute messaging strategies and create volunteer guides and resources.
Greenlight America is a grassroots campaign force powering the clean energy transition at the local level. Founded in 2023, the organization has advanced more than 15 gigawatts of clean power to the grid and values diversity, equity, and anti-racism.
Provide support via phone, email, and chat to resolve cancellation requests with tailored solutions.
Assist clients based on needs while managing scheduling and case tracking.
De-escalate and retain dissatisfied customers in a high call volume environment.
SAPS LLC is a company that hires retention specialists to reduce cancellations and improve customer satisfaction in a remote call center environment. They foster a collaborative and supportive team culture, with a focus on making a real impact helping dogs and owners.