Remote Customer service Jobs • US

As a Customer Success Manager, you will be co-managing a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will also support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.

As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one.

The Customer Support Representative identifies customer issues and provides solutions, offering consultative responses to technical and non-technical questions to ensure customer satisfaction. This role involves diagnosing and resolving customer problems, tracking support requests, and staying informed about product technology. The shift for this role is 10-7pm EST Monday - Friday.

Minted is seeking Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers. CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology.

The Metro Service Manager ensures our high standards of client care by providing exceptional, proactive support for our clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience, taking ownership of ongoing client operations and issue resolution.

You will be on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. Respond to customer-submitted live chats and email and troubleshoot customer issues.

As a Bilingual Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This role requires strong attention to detail, clerical/administrative experience, and a commitment to quality. The specialist will review leave certifications, provide accurate responses to communications, and maintain documentation within a proprietary database.

As part of the Community Support team, you will play a key role in upholding Raya’s values and delivering a world-class member experience, being the voice of the company, helping members navigate questions, resolve issues, and feel genuinely supported, approaching support with the same mindset as hospitality.

As a Customer Success Manager you will expand CMG’s footprint, onboard new users, identify whitespace opportunities, and develop deep relationships with capital markets professionals. You will resolve client inquiries while anticipating needs and delivering tailored solutions to enhance customer satisfaction and platform adoption. The Customer Success group acts as the “voice of the customer”.

Serve as the frontline voice for Hazel families and caregivers by providing compassionate, efficient, and reliable support. This role combines customer service, operational follow-through, and healthcare support in a mission-driven environment. Responsibilities include inbound call support, intake and referral coordination, consent and account support, and Zendesk & ticket management.