Consult with clients to identify their travel preferences and budget.
Research and book flights, accommodations, cruises, and transportation.
Design full itineraries, including excursions, dining, and tours.
Destination Knot is expanding its team of Remote Travel Agents to meet growing demand for leisure and vacation planning services. They offer an exciting opportunity for someone who loves curating stress-free, personalized travel experiences for families, couples, and solo travelers.
Receive inbound fraud related calls, investigate, evaluate and process accordingly.
Monitor systems to detect possible fraudulent behavior related to card or account usage.
Track and take action on cases within timeframes based on regulatory guidelines.
Fiserv is a global leader in Fintech and payments, moving money and information worldwide. They connect financial institutions, corporations, merchants, and consumers, processing millions of daily transactions with a focus on innovation and making a global impact.
Serve as the primary point of contact for all incoming customer requests during second shift, triaging calls appropriately.
BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members.
Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
Support Level I Representatives on high volume overflow and escalations
Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
Raising Cane’s Chicken Fingers serves craveable chicken finger meals, known for their great Crew and cool Culture. They are the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States.
Ensure clients receive fast, accurate, and empathetic help while leveraging INNERGY Design and CAD/CAM solutions.
Troubleshoot complex technical issues, collaborate across teams, and help shape the future of support.
Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
INNERGY is transforming the woodworking industry with cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Take ownership of the customer relationship for key CX customers.
Resolve complex problems and provide excellent technical and customer service.
Ensure all technical challenges are handled properly and within SLA targets.
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Design and lead proactive programs to maximize adoption of AI solutions.
Act as the primary advocate for partners, ensuring their needs are addressed.
Troubleshoot problems, working cross-functionally with engineering, product, and data teams.
CollegeVine deploys powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Originally founded in 2016, they have raised over $66m in venture funding and became a fully remote company in 2020.
Serve as senior escalation point for client performance.
Lead Quarterly Business Reviews (QBRs).
Ternium RCM specializes in resolving complex healthcare insurance claim denials and delays. They empower hospitals and health systems by optimizing their revenue cycle, allowing them to focus on patient care. The company delivers outstanding results and enhances the patient experience.
Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding.
Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders.
Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently.
Aceable is a mobile education platform offering affordable and engaging online courses. They are dedicated to helping people achieve their goals through online certification and have been recognized as one of the Best Places to Work.
You know what great customer support looks like and you're passionate about delivering it at scale
Investigate and resolve customer complaints and disputes in a professional and empathetic manner
Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 13 million customers in the UK, they've built a banking app that customers love with high daily engagement and award-winning customer support.