Provides friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.
Cross-sells Credit Union products and services.
Supports a sales and service environment focused on the credit union’s mission, vision and core values.
Grow Financial Federal Credit Union provides financial services to its members. They have 600 team members and are dedicated to a diverse, collaborative culture where you can grow personally and professionally.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Manage 100+ outbound and inbound calls to and from our members in a timely manner.
Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize services.
Provide concierge level service with every member we connect with and establish a successful rapport to instill trust.
Transcarent is the One Place for Health and Care that brings medical, pharmacy, and point solutions together with a WayFinding experience, a generative AI-powered health and care platform. More than 1,700 employers and health plans rely on them to provide information, guidance, and care to 21 million Members.
Provide toll-free telephone and email support to Veterans.
Assist Veterans to understand the purpose of the survey.
Follow established escalation and resolution procedures.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Founded in 2012, they have 300+ employees nationwide and specialize in applying technology, creativity, and human-centered services.
Provides routine oversight of Help Desk personnel.
Supports training, staffing coverage, and high-quality support for the Survey of Veteran Enrollees.
Serves as a primary point of contact for Veterans with questions, needs, or concerns.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. They support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation and have over 300 employees nationwide.
Provide timely, empathetic responses to inquiries via phone, live chat, web forms, and other channels.
Complete and update all required efforts in CRM (Salesforce) in real time, capturing referral source and payor details.
Collaborate with Clinical, Finance, and Outreach to resolve barriers to admissions and ensure daily shift coverage.
Lightfully Behavioral Health is a growing leader in mental health treatment, providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness. They offer a supportive, mission-driven culture that values authenticity, connection, and integrity.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.
Handle consumer inquiries via phone and email regarding manufacturer policies and product information.
Collaborate with local customer facing departments as necessary to resolve consumer issues and maintain positive customer relationships.
Document all consumer interactions in systems designated by the company.
GN ReSound develops intelligent sound solutions that transform lives through the power of sound. The GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO).
Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.