Respond to pharmacy end-user inquiries via phone, email, chat, and tickets to troubleshoot systems, claim adjudications, and software issues.
Research and deliver solutions using product databases, advise users on resolution methods, and document all incidents within the ticketing system.
Fulfill service level standards, escalate complex problems appropriately, and support user profile setups or software upgrades as needed.
VytlOne is a fully integrated total pharmacy solutions partner offering customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions to hospitals, health systems, and employer partners. It is a mission-driven organization with over 1,600 professionals across nearly every U.S. state, fostering a collaborative and innovative culture where individual contributions are valued.
Process account payments and update patient insurance and demographic information.
Research payments, rebill insurance after updates, and work with other departments for account resolution.
Handle insurance follow-up and adjustments to ensure accurate billing and account management.
CommonSpirit Health is a large, non-profit health system operating over 700 care sites across the U.S., including clinics, hospitals, and virtual care services, providing accessible healthcare to nearly one in four U.S. residents. The organization is committed to building healthy communities, advocating for the poor and vulnerable, and innovating healing both inside and outside of hospitals, fostering a culture of compassion and caring.
Support day-to-day operations of a global annotator community across multiple communication channels like Slack and email.
Build and maintain standardized onboarding workflows and assist with initiatives to retain high-quality contributors.
Assist with designing re-engagement strategies and creating thoughtful offboarding experiences in alignment with governance requirements.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. It is committed to providing transformational opportunities for its employees by investing in their growth and fostering a culture built on trust, care, inclusion, and fun.
Launch and steward a global online alumni community from the ground up, fostering connection, learning, and participation among over 150,000 alumni.
Design and facilitate engaging online and in-person community experiences, monitor community health, and experiment with new engagement strategies.
Collaborate cross-functionally, support a global member base with occasional non-standard hours, and surface insights to influence strategic decisions across the organization.
Co-Active Training Institute (CTI) is a trailblazing organization in coaching and leadership development, training coaches and leaders for over 30 years through its Co-Active modality. The employee-owned company fosters a collective responsibility to its mission and culture centered on connection, learning, and growth.
Resolve regulatory and commercial patient accounts.
Facilitate analysis and research of EOBs to problem solve outstanding accounts.
Analyze credit balances and issue refunds as necessary.
CommonSpirit Mountain Region is a healthcare organization dedicated to serving the common good through a shared mission of celebrating humankindness. Their centralized corporate service center supports hospitals and clinics through various functions like marketing, HR, and finance, with many teams offering remote work to foster a healthy work-life balance within a collaborative culture.
Own the member support queue end-to-end, handling inbound email inquiries and phone callbacks.
Manage membership and account inquiries, including cancellations and billing questions.
Contribute to building internal knowledge bases and processes to improve support functions.
Fruitful is a financial membership service that uses AI automation and expert guidance to provide personalized financial planning. The company is a growing, remote-first organization that values diversity and building a world-class member experience.
Participate in a Client Success boot camp and assist with daily tasks like strategy development and reporting.
Conduct customer and market research, sit in on client meetings, and research key decision makers for assigned accounts.
Anticipate customer needs and develop a final project pitch deck linking Innovid solutions to client goals, presenting recommendations to senior leadership.
Innovid is a company focused on the AdTech industry, providing a platform to help clients achieve measurable marketing outcomes. It is an innovative and collaborative work environment that values professional development and has a dedicated Talent Development team, operating as part of the Mediaocean ecosystem.
Lead shift operations in a 24/7/365 support environment, maintaining service levels, productivity, and customer experience.
Provide hands-on operational leadership, real-time coaching, and decisive intervention to support and develop a small group of agents.
Serve as the primary point of contact for all operational needs on shift, identifying risks and ensuring smooth transitions.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, accelerating speed to care. The company is a well-established, tech-forward organization with over 400 employees and a collaborative team culture focused on innovation and delighting customers.
Make 20-70 outbound calls per day to schedule patient check-ins, visits, labs, imaging, and outside referrals.
Coordinate care between providers and patients by gathering medical history, documenting in EHR, and following up with clear next steps after visits.
Keep patients engaged, escalate clinical issues promptly, and maintain a structured workflow within a capped caseload focused on patient support.
Urrly is a healthcare company focused on providing brain health care services to patients. The company emphasizes fairness in its operations, utilizes AI in hiring for objectivity, and promotes a culture of work-life balance and clear growth paths for its remote team across the U.S.
Lead, coach, and develop a team of 4 customer service specialists through regular feedback and development conversations.
Own day-to-day operations including SLA management, quality assurance, and escalation support across SMS, email, and escalations.
Monitor service KPIs like CSAT and response times, and partner with product and tech teams on tooling and program design.
Clever Real Estate is a venture-backed real estate technology company revolutionizing how people buy, sell, and manage property through cutting-edge technology and industry expertise. The company has built a leading online education platform in real estate and maintains a strong culture with high customer trust, as evidenced by its 4.9 TrustPilot rating from over 3,800 reviews.