Remote Customer service Jobs • US

As an Associate on the Product Support team, you’ll serve as a key point of contact for Elligint Health customers, delivering white-glove service and expert support across the Helios® platform. This role sits at the intersection of customer support, product development, and client success.

Works and completes all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner, utilizing in-depth understanding of products and underwriting guidelines to collect customer information. Evaluates and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed.

We are seeking a detail-oriented and customer-focused Cruise & Hotel Booking Specialist to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way.

PingWind is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the Enterprise Service Desk (ESD) Tier 1 and support all VBMS users ranging from entry level employees to supervisors.

We are seeking an experienced Director of Customer Success to lead and scale our Customer Success function, focusing on enabling customers to achieve desired outcomes. The role involves building proactive success programs and driving retention and expansion across the customer lifecycle. The director will manage Customer Success Managers and collaborate with Sales, Product, and Support to improve the customer experience and reduce churn.

Our team is seeking a mission-critical Customer Success Manager (CSM) to join our dynamic and customer-focused team. As the primary post-sale point of contact, the CSM will establish trusted relationships with customers, helping them accelerate adoption, achieve their strategic goals, and drive satisfaction and retention. The ideal candidate excels at fostering customer success through collaboration and proactive support.

Be one of the point-of-contacts for customer inquiries coming through online support channels and troubleshoot/resolve first line issues raised by users, providing accurate, complete, and supportive responses. Coordinate escalated issues with relevant departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document scenarios and share key learnings with the team.

The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Analyze and interpret insurance documents and update information to a proprietary computer system. The role requires performing within strict guidelines while maintaining high standards of accuracy and productivity.

Assist members by providing technical support through email and live chat. Test and log potential issues that need to be directed to our quality assurance and development team. Auditing mailing list campaigns for content and list quality. Provide assistance to members with questions in orbit around our service, like design, content, or SEO advice, distributing music, site reviews, and more. Ensuring our support and help documentation stays up to date and current.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Respond to requests for assistance and provide feedback on call issues. Upsell if required.