As a Customer Success Manager at FORM, you will advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform. You’ll be involved with your customers' onboarding experience, provide training and support, and encourage adoption throughout the customer lifecycle.

Manage a large inventory of complex claims to evaluate compensability/liability, plan and conduct complex claims investigations, and negotiate settlements within authority is needed for this role. Maintain detailed claim files and convey complex information to relevant parties.

The Registration Specialist verifies patient demographics, educates patients on financial responsibility, and collects patient responsibility. This role involves registering patients, verifying eligibility, creating cost estimates, counseling patients, answering calls, and ensuring patient satisfaction.

The Customer Service Representative is responsible for providing personal attention to every home owner through phone, email, and text. You will be working closely with the Sales team to support the home owner from start to finish with care, compassion, and empathy. Our ideal candidate is self-motivated, detail-oriented, organized, and team-focused.

As a Customer Success Manager at Quisitive, proactively ensure clients achieve desired outcomes through successful delivery of solutions/services; drive continuous improvement across Microsoft cloud solutions. Measured on customer satisfaction and meeting account growth targets.

Provide first contact support for small & large business voice, video, data, and premium commercial product issues. Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues. Assist customers with Internet configurations and settings.

Play a part in making a positive impact by being a first contact for questions about our service offerings, resolving member concerns, and ensuring requests are processed accurately and timely. Given structured protocols and scripts, document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations while supporting members in their journey towards positive health outcomes.

Position yourself as the subject matter expert on software business growth through the effective use of technology by implementing software best practices. Develop implementation plans, manage software integration, and ensure customer adoption. Follow up with accounts to ensure successful implementation and assist with educational webinars. Focus on improving onboarding delivery.

Maximize client renewal and growth rates by cultivating implementations that get results and drive adoption of best practices focused on creating successful student outcomes everywhere learning occurs. Evaluate data and share progress with key stakeholders and intervene when implementations are not meeting expectations. Position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.

Drive clients’ implementation and integration of Fathom’s cutting-edge technology into the nation’s largest health systems, physician groups, and billing companies as well as convert high-profile clients into Fathom advocates and references. Integral to building Fathom’s client success programs, enterprise-level growth strategy and cross-functional initiatives.