Remote Customer service Jobs • US

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. Grow and challenge yourself, discover your potential can take you anywhere you want to go.

In this role, you'll help Midi Health scale their patient support infrastructure and ensure every interaction is seamless, empathetic, and efficient. You’ll lead initiatives to streamline workflows, support patient experience improvements, and partner across clinical, product, and operations teams to implement high-impact changes. It is ideal for a systems thinker and hands-on operator who knows how to make Zendesk sing.

Bring your healthcare expertise to the forefront as a Client Services Coordinator at PHM. You'll play a vital role in assisting clients dealing with serious medical conditions, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible.

This position is focused on expertly handling all of our customer support requests; admins and teachers have questions or run into technical issues, and you’ll be there to help through email, chat or phone calls. You’ll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day.

As a Customer Care Agent, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You'll offer empathetic and personal service, solve queries on first contact, and work closely with our pharmacy and clinicians to resolve patient queries. You'll also keep an accurate record of customer enquiries and complaints and handle queries of a sensitive nature in a confidential and safe way.

As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts, which includes handling customer inquiries, analyzing payment history, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends).

Provide best in class customer support, follow outlined team workflows and learn basic troubleshooting, and address tech support and other customer concerns via email. This includes triaging as needed and being familiar with current/known issues. Aim to average 80+ cases per 8 hour day, test features in development via Beta channels, and provide feedback.

Become a technical subject matter expert for our Canvas family product line, supporting our global customer base. Play a pivotal role in empowering our Customer Success Managers (CSMs) with the deep technical product knowledge and strategic guidance needed to drive customer retention, growth, and overall success. This role requires a strong blend of Canvas technical aptitude, strategic thinking, and exceptional communication skills.

Uphold a critical pillar of Ridgeline’s Customer Success organization, ensuring investment management firms fully leverage all aspects of the Ridgeline cloud-native software platform during and following their initial implementation. Draw on exemplary customer service skills, investment management domain knowledge, and technology industry acumen to drive sustained user adoption, maximize customer value, and promote strong referenceability. Play a critical part in day-to-day work.