Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly.
Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams.
Communicate effectively with internal and external customers to ensure first-call resolution and quality care.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, and health plans. We are an intelligence platform powering benefits plans for millions of Americans, focused on operational efficiency and service.
Provide exceptional white-glove customer service to physicians and dermatologists via phone and email, handling orders, inquiries, and account operational needs.
Collaborate with Business Development Managers to support client relationships, identify growth opportunities, and ensure end-to-end satisfaction.
Maintain accurate records in Salesforce.com and manage daily tasks like order cancellations, replacements, and partner onboarding.
Nutrafol is the pioneer of hair wellness, creating clinically tested products that target root causes of hair thinning with a patented blend of ingredients. Recommended by over 7,500 physicians, the company is a growing, collaborative team that embraces individuality and continuous innovation.
Troubleshoot and repair industrial bandsaws, perform alignment and calibration to achieve optimal product performance.
Coordinate with Territory Account Managers to manage service requests and develop target opportunities using SFDC.
Maintain and calibrate distributor welding equipment while staying updated on industry trends through trade shows and seminars.
Stanley Black & Decker is the world's largest tool company, providing innovative solutions for makers and builders. They employ approximately 43,500 diverse professionals globally and foster a culture of innovation and collaboration.
Manage and coach a regional team of Field Reimbursement Managers to deliver compliant access and reimbursement services.
Collaborate with Patient Services, Managed Health Care, Sales, and Access & Reimbursement Hub to ensure consistent program execution.
Monitor healthcare policy changes and drive professional development for direct reports.
AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines in immunology, oncology, and neuroscience. They employ over 50,000 people and are committed to making a remarkable impact on patients' lives.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Mentor and support the quality assurance team to enhance skills and drive motivation.
Evaluate calls to ensure adherence to scripts, SOPs, and compliance regulations.
Generate reports on call quality scores and provide data-driven insights to management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply about their work and each other.
Serve as the primary Tier 2 escalation point for customer issues exceeding Tier 1 scope.
Own escalated cases from intake through resolution, including investigation and cross-team coordination.
Monitor customer survey responses, follow up on negative experiences, and route feedback to the right teams.
Clever is a venture-backed real estate technology company revolutionizing the way people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they have helped consumers save over $210 million in fees, fostering a customer-centric culture.