Provide technical support for external technical and non-technical users of the Viz app and its infrastructure.
Document, triage, resolve, and escalate support cases promptly according to SLAs.
Collaborate with customer IT teams and internal Viz.ai teams to troubleshoot and resolve issues.
Viz.ai is dedicated to building and deploying AI-powered Care Pathways, helping doctors in their work. Their platform, trusted by leading life sciences companies, combines real-time clinical data with clinician engagement to detect disease earlier and coordinate care efficiently.
Own and elevate retention outcomes: Drive measurable improvements in customer retention.
Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.
Technical subject matter expert on template design strategy; educate on optimizing provider and resource templates.
Consult on template and decision tree implementation, enabling patients to schedule online.
Partner with stakeholders to analyze, design, and deploy scheduling solutions using data to improve access to care.
Tufts Medicine is an integrated health system delivering exceptional, connected, and accessible care to consumers across Massachusetts. They have more than 15,000 employees and caregivers and came together in 2014 to transform consumer engagement and care experiences.
Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
Blue Cross and Blue Shield of Nebraska champions the health and well-being of their members and communities. They have over 80 years of experience and continuously innovate to drive health care forward while meeting the needs of our members and state.
Support the deployment, configuration, and adoption of the IGNIS platform across wildland fire operations.
Provide responsive support and build valued relationships to eliminate churn and position accounts for expansion.
Act as an advocate for our customer base, communicating and evaluating feature requests to the Product team.
Bridger Aerospace provides aerial wildfire surveillance, relief and suppression, and aerial firefighting services using next-generation technology and environmentally friendly and sustainable firefighting methods primarily throughout the United States and Canada, as well as airframe modification and integration solutions for governmental and commercial customers. Ignis Technologies is a Bozeman, Montana-based software company built by wildland firefighters, for wildland firefighters, and operates as a Bridger Aerospace company.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.
Assist clients with identifying and booking hotel accommodations.
Provide support throughout the reservation process.
Respond to customer inquiries regarding availability, pricing, and property details.
They connect customers to travel and hotel bookings remotely. The company emphasizes a supportive, team-oriented culture that values ongoing support and skill development.
Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
Review search packages & reports to provide accurate assistance to our customers.
Respond to incoming calls and deliver timely and professional support.
TitleWave Real Estate Solutions is a division of Fidelity National Financial (FNF) that serves as a key liaison between the Company and its customers. The company offers a positive customer experience.
Develop and maintain strong leadership-level relationships with customers.
Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.
Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.