As Customer Success Manager, you’ll cultivate and grow post-sale relationships for Chatmeter’s business and small market clients to retain them as customers for life. You’ll take a proactive vs. reactive approach to building rapport with customers, focusing on the adoption of the full-suite of Chatmeter services. This role requires a dynamic approach to work with a broad range of customers in different phases of the customer lifecycle.
Answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. Schedules and coordinates simple and complex patient appointments for respective clinics. Prioritizes patient problems and provides appropriate patient instructions. Requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome
As a Quality Specialist, you will ensure best-in-class quality for the Minted Customer Service team by conducting daily contact assessments of phone calls, emails, and chats, providing feedback to agents and leadership to improve the customer experience.
You will support both patients and clinical care team members with engagement efforts, playing a critical role in ensuring that patients achieve initial activation and ongoing engagement with Evergreen Nephrology and their local care teams. Partnering with market operations teams across the US, you'll ensure patients are actively engaging in their care, working with their interdisciplinary care team, and achieving their kidney care and overall care goals. You will have the opportunity to work closely with Senior Leadership at Evergreen to build the foundation of our contact center.
The Care Experience Specialist will support clients and families throughout treatment. Responsibilities include answering calls, emails, and texts, acting as a liaison between patients and internal teams, and identifying gaps in treatment attendance. The specialist will also communicate aftercare resources and manage client schedules to improve the patient’s experience.
Serve as the primary contact for clients, addressing inquiries with professionalism. You will assist clients with onboarding, training, and system usage. You will also escalate technical issues to specialized teams when required, document client issues, feedback, and solutions in internal systems and identify opportunities for process improvement and risk reduction.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Manage key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. Maintain regular contact with clients and internal team members, serving as the initial point of contact for operational inquiries. Lead client meetings, gather requirements for open enrollment, and participate in webinars to educate employees on Rightway’s PBM solution.
Support customers throughout their journey with mabl to ensure they achieve their goals. Onboard new customers to the mabl platform including hands-on training and guidance with best practices. Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact. Lead Quarterly Business Reviews with commercial clients. Identify expansion opportunities and partner closely with the sales team to execute.