Act as the primary touchpoint for prospective and existing customers, representing the brand.
Engage with customers across email, SMS, phone, chat, and social media with personalized support.
Use empathy and product knowledge to resolve issues and enhance the customer experience.
Smalls is a mission-driven cat food company dedicated to helping cats live their best lives. With a fully remote team across the US, they foster a people-driven culture that values empathy, data, and work-life balance.
Manage post-shipment technical claims, shortages, and field issues from intake through resolution.
Investigate complex field conditions by analyzing architectural and structural drawings, bills of material, and manufacturing data.
Coordinate corrective actions with Engineering, Manufacturing, Sales, and Customer Service teams to resolve customer issues.
Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. With over 18,800 team members across North America, the company emphasizes corporate stewardship and ESG responsibility in its culture.
Resolve complex issues impacting providers and members as a subject matter expert.
Manage a queue of assigned cases and communicate via calls, messages, and email.
Collaborate with production teams to improve the member and provider experience.
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.
Lead complex client implementations, from customer use cases to success metrics and clinical workflows.
Train and educate customers on BioIntelliSense product offerings and value proposition.
Provide ongoing clinical support and post-implementation optimization while coordinating across teams.
BioIntelliSense is a healthcare technology company providing FDA-cleared wearable monitors, like the BioButton, and AI-driven analytics for early detection of patient decline. The company has a remote-first culture with a global team and offices in Colorado and California.
Lead complex enterprise customer implementations and drive adoption of the PackageX platform.
Manage implementation timelines, risks, and dependencies while coordinating across customer and internal teams.
Capture measurable value, ROI, and customer evidence while building playbooks for post-sales execution.
PackageX is building the Physical Logistics Execution Platform for enterprise teams using Vision AI, workflow automation, and integrations. It operates as a fast-moving startup focused on execution, verification, and evidence.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Lead and support the User Support team to ensure timely, accurate resolution of user issues and consistently exceed service standards.
Monitor workflow via phone, email, and action lists, while providing resolution for escalated calls and acting as a liaison across internal teams.
Assist management with employee performance, training, and corrective actions while maintaining broad knowledge of HIPAA regulations and ROI processes.
MRO provides release-of-information (ROI) services, helping healthcare organizations manage medical record requests and maintain compliance. The company promotes a team-oriented culture focused on service excellence, quality assurance, and professional development.
Perform claim scrubs, input data into insurance portals, and conduct insurance verifications.
Investigate claim denials, follow up with insurance companies, and manage accounts receivable.
Run monthly reports and communicate efficiently with team members to support client partners.
Hanger, Inc. provides orthotic and prosthetic services and products, operating the largest network of O&P patient care clinics nationwide. With 160 years of clinical innovation, its employees help thousands of people achieve mobility and freedom every day.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.